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How to assign a home floor to tenant visitors
How to assign a home floor to tenant visitors
Ankita Chakraborty avatar
Written by Ankita Chakraborty
Updated over a week ago

About the feature:

Genea makes it easy for visitors to find it easy to access their host's home floor without any hassle. In large buildings where visitors may struggle to locate their host's specific tenant, this feature will provide a touchless experience, granting access to visitors with the necessary credentials well in advance.
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Visitors can conveniently enter the building premises and swipe their access credentials at the entrance. The OTIS DD system will then allocate the appropriate elevator cab, ensuring a smooth and efficient journey to their designated home floor. This feature will eliminate confusion and simplifies the process, making it effortless and touchless for visitors to reach their host's location without manual intervention. It aims to streamline access, providing a seamless experience that saves time and effort for both visitors and hosts.

Home floor assignment: Building admins can specify individual tenants' home floors for seamless visitor access

  1. From the building portal and navigate to "Tenants." Then, select the desired tenant to set their home floor for visitors.
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  2. In the Tenant Home Floor section, click on Edit to assign the designated floor for visitors of this tenant. Click Save.
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  3. Upon saving, the system will display a confirmation message indicating that all open invites of visitors with access credentials will now have access to the new home floor as changed. Click Continue to save the changes.


Configure the check-in flow to allow visitors to input their host's tenant name during the check-in process.

  1. In the building portal, go to Visitor Management > Visitor Types > Check-in Fields. Here, adjust the settings for the tenant name field by toggling the Required and Hidden switches based on your specific requirements. If the field is marked as Required, walk-in visitors will need to enter their host's tenant name during check-in. If the field is not marked as required, visitors can skip this step. Marking the field as Hidden means it will not be visible in the check-in flow.
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Create an invite for a tenant's visitor and assign them a designated home floor

Pre-registering or creating a walk-in visit for a visitor from Genea dashboard

  1. To pre-register a visitor, access the building portal and navigate to Visitor Management > Visitors > New Visitor > Single Invite.
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  2. Fill in the visitor's details, select the tenant they are visiting, and the designated home floor will be automatically selected. Finally, save the information to complete the pre-registration process.
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  3. Upon checking in and receiving the access credential, the visitor will be granted access to the designated home floor.
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  4. Likewise, when invited through a group invite, the visitor will also be assigned a designated home floor upon checking in and receiving the access credential.

Badge Editor

As mentioned in step 3, application has an enhanced badge editor available for Visitor Management. This has multiple functionalities that can help to customize a badge as per your needs.

  1. Go to Visitor Management>Visitor Type>Select a visitor type>Badge.

  2. you will find a badge editor which can be used to customize the badge to add the visitor image, visitor details, assigned home floor, credentials, etc.

Learn more about badge editor and badge printing here

Walk-in visitors checking in via iPaD or walk-in QR code.

  1. Walk-in visitors can check-in either through an iPad or a walk-in QR code by providing the necessary details as prompted in the check-in process.
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  2. Important Note: Walk-in visitors are not granted door access directly upon check-in. Instead, they must approach the front desk operator after completing the check-in process successfully. The front desk operator will then be able to assign a door access credential to the walk-in visitor by printing it from the Genea dashboard. This ensures that door access is controlled and managed by authorized personnel for added security and monitoring.

If you have any questions about this feature or have any other requests, please reach out to acsupport@getgenea.com.


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