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Setting Up Your Genea ACS + Milestone’s Mobile Server Video Management System
Setting Up Your Genea ACS + Milestone’s Mobile Server Video Management System

Learn how to integrate your Genea Access Control System with Milestone Mobile Server Video Management System

Hiral Dave avatar
Written by Hiral Dave
Updated over a week ago

Genea access control integration with Milestone’s Video Management System merges access control and video surveillance. By combining Milestone’s security cameras with Genea's technology, organizations can improve their access control experience, eliminate abuse from outside parties, and verify who is entering their space at a given time. Features as part of these integrations include:

  • Allow mapping cameras to the doors - This provides instant access to the right video feed at the right time.

  • Ability to monitor access logs with Milestone cameras - Administrators can correlate their video feed with events and activities from our access control systems without the hassle of manually rewinding or fast-forwarding through the footage.

  • View Live Video Stream

  • Camera Wall

Prerequisites before Installation

  • Genea User Account with Global Admin Role: You should already have a Genea User Account with Global Admin Role before proceeding with the installation. If you don't have one, please contact your Genea administrator to create an account for you.

  • Milestone User Account: You need a Milestone user account with the ‘Windows User' or ‘Basic User’ role or higher privilege. The account must have access to All Sites and Locations where the cameras are installed. If you do not have a Milestone user account, please contact your company admin to create an account for you.

Before proceeding with the installation, please make sure you have met all the prerequisites listed above. If you have any questions or need further assistance, please contact our support team for help.

Enable Genea ACS + Milestone VMS Integration on Genea:

1) Navigate to the 'Integrations' tab in your admin dashboard.

2) Go to 'Video Management Systems' integrations and click 'Install' under the Milestone integration.

3) Now is the time to add Milestone Mobile Server. To do so, navigate to the Mobile Server Tab and click on “Install”. Enter your Milestone host server URL to connect.

Once connected, select the method to add, and enter username, and password. Click Save.

4) Once saved, it will show the Milestone Mobile Server account details. You can edit the server details from Milestone to Genea or uninstall the server.

5) Genea is now connected with Milestone Mobile Server successfully.

6) Mapping Cameras to Door

Locate the Location setting at the bottom of the page, it will show a list of all the locations. Click on the exact 'Location' from the list where you need to map the door.

Click on 'New' to add mapping of the door to the camera.

Click on Door 'Dropdown' to select the door. Click on respective cameras attached to that door against Camera 'Dropdown' and 'Save' the choices.

Note: The door may have several cameras installed, and settings can be configured from this screen.

You now have access to the list of Door to Camera mappings, giving you the option to 'Edit' or 'Delete' the mapping.

Clicking on any camera will give you the Live Feed. It will help you double-check check mapping of the Door to the Camera.

7) Set 'Camera Link Offset' from the setting screen

This setting enables you to customize the offset time for the camera link to sync the access event and camera times.

The internal clock of cameras may drift from the exact time and vary from room to room. And access events being critical, it is necessary that we display the exact video clips against a particular access event in the activity log. To ensure the correct video clips are displayed along with access events, this setting can be used.

You may set your system to capture video of an event up to 10 seconds before, or up to 10 seconds after the camera time stamp. To set, move the slider next to the 'Camera Link Offset (seconds)' to the desired number of seconds.

Congratulations! You're now ready to start monitoring your access logs with Milestone cameras!

Now that your system is linked, you’ll have the ability to view any access event or notification. In your application activity log, you’ll see a new column titled 'Camera'.

Video Player Features

The video player is useful in playing the recordings of the camera; for example, to track door events by instantly re-watching the segments of CCTV video for analytical purposes.

The Video Player is designed with a number of useful features that will allow you to inspect the video footage with ease.

Camera Wall

Camera Wall is a complementary video management feature available with Milestone integration, that provides an intuitive and simple user interface to monitor live feeds from the cameras within your Genea application. Genea's built-in camera wall allows you to view your cameras from multiple remote locations on a single screen. You can change the arrangement and preview the layout of the cameras, for your security needs.

Set up an effective and personalized video monitoring system within minutes!

The camera wall feature allows every admin to personalize their wall views. This is a user-based feature and allows you to create a monitoring wall for yourself. Admins can set up different camera wall views with their logins to the Genea application.

To set up your camera wall, proceed as below:

1. Navigate to Control Center > Camera Wall from your Genea admin dashboard.

2. Select the cameras you wish to view on the wall from the drop-down.

3. You can change the arrangement and preview layout of the cameras, as per your requirements. Click 'Fullscreen' to make the camera view that's currently on your screen fill the browser window. Press the keyboard Esc to exit the full screen.

Once the camera wall is set up within the application, you will be able to monitor your cameras from the wall view.

If you have any questions about this integration or have any feature requests, please reach out to

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