# Genea Help Center

> Help center for Genea

## Access Control

- [How do I issue a mobile credential?](https://help.getgenea.com/en/articles/6329976-how-do-i-issue-a-mobile-credential.md): Learn how to assign mobile credentials to users. Genea can enable physical credentials, like keycards, or mobile keys for your smartphone.
- [How to Configure a Reader to Accept Genea Mobile Keys - Integrator Guide](https://help.getgenea.com/en/articles/6738898-how-to-configure-a-reader-to-accept-genea-mobile-keys-integrator-guide.md): Learn how to configure a reader to read and accept Genea mobile keys.
- [How to Edit a User's Role](https://help.getgenea.com/en/articles/7173737-how-to-edit-a-user-s-role.md): Learn where you can update a users role and where to search recent changes and activity.
- [How to Create Door Activity Log Reports](https://help.getgenea.com/en/articles/7183259-how-to-create-door-activity-log-reports.md): Learn how to build a customized report containing your system's door activity.
- [Requesting Bulk Uploads / Deletions](https://help.getgenea.com/en/articles/7189298-requesting-bulk-uploads-deletions.md): How to submit a request for a data bulk upload.
- [Our MP/LP 1502 controller connection went offline. How do I fix this?](https://help.getgenea.com/en/articles/7152774-our-mp-lp-1502-controller-connection-went-offline-how-do-i-fix-this.md): Our LP 1502 controller connection went offline. How do I fix this?
- [How to add a Card Format and Facility code to your Mercury system](https://help.getgenea.com/en/articles/7791680-how-to-add-a-card-format-and-facility-code-to-your-mercury-system.md): HID Mercury Hardware Platform
- [Our LP/MP-1501 controller connection went offline. How do I fix this?](https://help.getgenea.com/en/articles/7151532-our-lp-mp-1501-controller-connection-went-offline-how-do-i-fix-this.md)
- [Bosch Panel Setup Guide](https://help.getgenea.com/en/articles/10999428-bosch-panel-setup-guide.md): Configure your Bosch panel for integration with Genea.
- [User Import Via .csv](https://help.getgenea.com/en/articles/11719430-user-import-via-csv.md): Create and update users using a CSV file in User Group-enabled portals.
- [Comprehensive Glossary of Genea Security System Events and Statuses](https://help.getgenea.com/en/articles/11948623-comprehensive-glossary-of-genea-security-system-events-and-statuses.md): A reference guide explaining various security system events, statuses, and their meanings.
- [Mercury MP1502 -GT Help Guide](https://help.getgenea.com/en/articles/13066688-mercury-mp1502-gt-help-guide.md): Overview of the Mercury MP1502-GT Variant controller that supports four doors rather than 2 doors on the traditional 1502 models.
- [Gateway Requirements for Genea Application](https://help.getgenea.com/en/articles/13332903-gateway-requirements-for-genea-application.md): This article provides the operating system, software, and hardware requirements for the gateway used by the Genea Application, ensuring correct installation, compatibility, and optimal performance.
- [Why can’t I manage or view a user’s PIN from the Global Overview in Genea?](https://help.getgenea.com/en/articles/15002113-why-can-t-i-manage-or-view-a-user-s-pin-from-the-global-overview-in-genea.md)
- [Genea AI](https://help.getgenea.com/en/articles/11784932-genea-ai.md): A complete guide to using Genea AI to explore access trends, analyze arrivals, and find the right insights instantly.
- [About Global Admin Role](https://help.getgenea.com/en/articles/5373042-about-global-admin-role.md): Learn about the global admin role.
- [Creating and managing custom roles in Genea](https://help.getgenea.com/en/articles/6299327-creating-and-managing-custom-roles-in-genea.md): Learn how to create and manage custom roles. Managing roles includes creating, modifying, cloning, and deleting roles.
- [How do I assign a tiered admin role?](https://help.getgenea.com/en/articles/1542791-how-do-i-assign-a-tiered-admin-role.md): Learn the benefits of tiered admin roles, and learn how to add sub-admins to your account.
- [How to Revoke Admin Privileges](https://help.getgenea.com/en/articles/2781758-how-to-revoke-admin-privileges.md): Learn how to revoke administrator privileges in order to downgrade the admin to a regular user.
- [How do user statuses \(active vs. suspended\) affect access and privileges, and how can roles be managed?](https://help.getgenea.com/en/articles/15002308-how-do-user-statuses-active-vs-suspended-affect-access-and-privileges-and-how-can-roles-be-managed.md)
- [How to Perform User Provisioning from a Building to Tenant Portal](https://help.getgenea.com/en/articles/6855446-how-to-perform-user-provisioning-from-a-building-to-tenant-portal.md): Learn how to provision users and their cards from a building to tenant portal
- [Genea Access Control System Integration with Assa Abloy Intelligent IP Locks](https://help.getgenea.com/en/articles/6251058-genea-access-control-system-integration-with-assa-abloy-intelligent-ip-locks.md): Learn how to integrate your Genea Access Control Application with Assa Abloy Intelligent IP Locks
- [Genea Access Control System Integration with Schlage Locks](https://help.getgenea.com/en/articles/7853940-genea-access-control-system-integration-with-schlage-locks.md): Learn how to integrate your Genea Access Control Application with Schlage Locks
- [Muster Reporting](https://help.getgenea.com/en/articles/6081059-muster-reporting.md)
- [Arrival Report in Building Access Log](https://help.getgenea.com/en/articles/6132262-arrival-report-in-building-access-log.md): Learn how to generate a report that includes users' arrival data.
- [Emergency Plans](https://help.getgenea.com/en/articles/5990990-emergency-plans.md): Learn to create your customized emergency plans to lock or unlock doors either remotely or by a physical trigger.
- [Custom Reporting](https://help.getgenea.com/en/articles/6160867-custom-reporting.md): Make reporting easy by customizing the reports based on your requirement and scheduling the same
- [Vanderbilt Integration with Mercury Master Controller](https://help.getgenea.com/en/articles/6009163-vanderbilt-integration-with-mercury-master-controller.md): Learn how to integrate your Mercury master controllers with Vanderbilt interface panels
- [HID VertX Integration with Mercury Master Controller](https://help.getgenea.com/en/articles/6009273-hid-vertx-integration-with-mercury-master-controller.md): Learn how to integrate your Mercury master controllers with HID VertX interface panels.
- [How to sync Mercury controllers](https://help.getgenea.com/en/articles/5816710-how-to-sync-mercury-controllers.md): Need to sync your Mercury controllers from Genea dashboard? Here's how to do it.
- [Input and Output Rules](https://help.getgenea.com/en/articles/5641884-input-and-output-rules.md): Learn to create your own customized rules to detect any specific access control transactions and invoke actions.
- [How to create a variable for the trigger?](https://help.getgenea.com/en/articles/5648725-how-to-create-a-variable-for-the-trigger.md): Learn to create general-purpose Boolean variables as a part of advanced configuration of I/O rules
- [Sample templates for input and output rules](https://help.getgenea.com/en/articles/5646319-sample-templates-for-input-and-output-rules.md): Examples of common input output rules.
- [How to create a monitor point group?](https://help.getgenea.com/en/articles/5641607-how-to-create-a-monitor-point-group.md): Learn how to create monitor point group so that multiple points can be operated and tested as a group.
- [How to provide temporary access to a user for a time limit?](https://help.getgenea.com/en/articles/5660299-how-to-provide-temporary-access-to-a-user-for-a-time-limit.md): Learn how to add access group for a limited time to a user
- [How to setup Door Strike Follower?](https://help.getgenea.com/en/articles/5499690-how-to-setup-door-strike-follower.md): Learn how to setup follow up action on door strike using door strike follower
- [How to create paired reader?](https://help.getgenea.com/en/articles/5472443-how-to-create-paired-reader.md): If you have reader at both the side of the door then you require to pair them together
- [Global Overview](https://help.getgenea.com/en/articles/5341878-global-overview.md): Learn how to get a quick overview of all your locations, alarms, users, hardware, and more.
- [Global Overview - Dashboard](https://help.getgenea.com/en/articles/5352015-global-overview-dashboard.md): Gain valuable insight into your locations by referring to the Global dashboard.
- [Global Overview - Alarm Management](https://help.getgenea.com/en/articles/5352012-global-overview-alarm-management.md): Learn more about the alarm management within Global overview.
- [Global Overview - Control Center](https://help.getgenea.com/en/articles/5352149-global-overview-control-center.md): Learn how to perform remote operations on door from anywhere in the world.
- [Global Overview - API Keys](https://help.getgenea.com/en/articles/5366419-global-overview-api-keys.md): Manage your API keys to authenticate requests with Genea.
- [How to configure anti-passback with Mercury hardware?](https://help.getgenea.com/en/articles/5012932-how-to-configure-anti-passback-with-mercury-hardware.md): Strengthen security at your office or community by enabling Anti-Passback.
- [How do holiday schedules work with Mercury hardware?](https://help.getgenea.com/en/articles/4675927-how-do-holiday-schedules-work-with-mercury-hardware.md): Learn how to override your regular system schedules with temporary holiday schedules with Mercury hardware.
- [Genea Access Control System Integration with OTIS Compass Destination Dispatch System](https://help.getgenea.com/en/articles/5099182-genea-access-control-system-integration-with-otis-compass-destination-dispatch-system.md): Learn how to integrate your Genea Access Control System with OTIS Compass Destination Dispatch System
- [How to configure browser push notifications for alarms?](https://help.getgenea.com/en/articles/7209597-how-to-configure-browser-push-notifications-for-alarms.md): Learn how to configure browser push notifications for alarms and select the roles that should receive them
- [How to perform bulk badge assignment from the Genea dashboard](https://help.getgenea.com/en/articles/8061568-how-to-perform-bulk-badge-assignment-from-the-genea-dashboard.md): Assign & print badges in batches for efficient user management
- [Genea Access Control System Integration with Assa Abloy Aperio Series](https://help.getgenea.com/en/articles/8428342-genea-access-control-system-integration-with-assa-abloy-aperio-series.md): Learn how to integrate your Genea Access Control Application with Assa Abloy Aperio Locks
- [Configuring MR62e with Genea](https://help.getgenea.com/en/articles/8693771-configuring-mr62e-with-genea.md): Learn to configure the Mercury interface panel MR62e on the Genea application
- [How to configure a double card swipe mode](https://help.getgenea.com/en/articles/8803600-how-to-configure-a-double-card-swipe-mode.md): Learn how to configure a double card swipe mode on a reader
- [How to Activate Rules Based on Authority Levels](https://help.getgenea.com/en/articles/8974482-how-to-activate-rules-based-on-authority-levels.md): Learn to configure the authority levels in Genea
- [How to create Arrival Frequency Report](https://help.getgenea.com/en/articles/8974761-how-to-create-arrival-frequency-report.md): Arrival Frequency Reports to observe the weekly office attendance and supporting better workspace management decisions
- [How to enable manual card format selection on a Mercury hardware based portal](https://help.getgenea.com/en/articles/9173437-how-to-enable-manual-card-format-selection-on-a-mercury-hardware-based-portal.md)
- [Quick Reporting](https://help.getgenea.com/en/articles/9158865-quick-reporting.md)
- [Custom Dashboard](https://help.getgenea.com/en/articles/9099848-custom-dashboard.md)
- [Genea Access Control System Integration with TK Destination Dispatch Elevator System](https://help.getgenea.com/en/articles/8596141-genea-access-control-system-integration-with-tk-destination-dispatch-elevator-system.md): Learn how to integrate your Genea Access Control System with TK Destination Dispatch Elevator System
- [How are holiday schedules managed on Mercury hardware?](https://help.getgenea.com/en/articles/8637423-how-are-holiday-schedules-managed-on-mercury-hardware.md): Learn how to override your regular system schedules with temporary holiday schedules with Mercury hardware.
- [How to configure one-time door schedule](https://help.getgenea.com/en/articles/9329390-how-to-configure-one-time-door-schedule.md): Learn how to change the access mode of doors for specific dates at your property on a regular schedule by using one-time door schedules.
- [How to reset a Mercury controller](https://help.getgenea.com/en/articles/9382859-how-to-reset-a-mercury-controller.md): Moving a controller to a new location and require a reset? Here's how to do it.
- [Genea Access Control System Integration with Mitsubishi Destination Dispatch Elevator System](https://help.getgenea.com/en/articles/9393569-genea-access-control-system-integration-with-mitsubishi-destination-dispatch-elevator-system.md): Learn how to integrate your Genea Access Control System with Mitsubishi Destination Dispatch Elevator System
- [About Occupancy Analytics](https://help.getgenea.com/en/articles/9564415-about-occupancy-analytics.md): Learn more about Occupancy Analytics widget category in Custom Dashboard
- [Configuring Honeywell Hardware in Genea](https://help.getgenea.com/en/articles/9651752-configuring-honeywell-hardware-in-genea.md): Learn how to configure Honeywell hardware in Genea
- [User Groups](https://help.getgenea.com/en/articles/9676236-user-groups.md): Learn more about the User Group functionality.
- [Mercury MP series versus LP series](https://help.getgenea.com/en/articles/9965313-mercury-mp-series-versus-lp-series.md)
- [Configuring OSDP Readers in Genea](https://help.getgenea.com/en/articles/10510822-configuring-osdp-readers-in-genea.md): Learn to configure the OSDP readers on the Genea application
- [Configuring conventional elevator system in Genea](https://help.getgenea.com/en/articles/10584018-configuring-conventional-elevator-system-in-genea.md): Learn how to configure the conventional elevator system in the Genea portal
- [Configuring Multi-Drop for Multiple OSDP Readers on a Single Door](https://help.getgenea.com/en/articles/10651609-configuring-multi-drop-for-multiple-osdp-readers-on-a-single-door.md)
- [Genea Integration with BOSCH Intrusion System](https://help.getgenea.com/en/articles/10864114-genea-integration-with-bosch-intrusion-system.md): Learn how to integrate your BOSCH Intrusion System with Genea
- [Genea Access Control System Integration with OTIS Compass Destination Dispatch System \(New Version Only\)](https://help.getgenea.com/en/articles/11137112-genea-access-control-system-integration-with-otis-compass-destination-dispatch-system-new-version-only.md): Learn how to integrate your Genea Access Control System with OTIS Compass Destination Dispatch System
- [Genea Access Control System Integration with TK Destination Dispatch System \(New Version Only\)](https://help.getgenea.com/en/articles/11161052-genea-access-control-system-integration-with-tk-destination-dispatch-system-new-version-only.md): Learn how to integrate your Genea Access Control System with TK Destination Dispatch System
- [How to Enable Secure Channel with OSDP Readers](https://help.getgenea.com/en/articles/11456264-how-to-enable-secure-channel-with-osdp-readers.md)
- [How to Replace a Mercury Controller in Genea](https://help.getgenea.com/en/articles/11596165-how-to-replace-a-mercury-controller-in-genea.md): Learn how to replace a Mercury controller within the Genea Dashboard.
- [Allegion Schlage Lock Installation & Configuration Guide](https://help.getgenea.com/en/articles/11872446-allegion-schlage-lock-installation-configuration-guide.md): Step-by-step guide to configure Allegion Schlage Locks.
- [How to configure access exemptions?](https://help.getgenea.com/en/articles/12760687-how-to-configure-access-exemptions.md): Learn how to configure access exemptions so that user credentials continue to work during Privacy Mode, Door Lockdown, and Emergency Plans.
- [Keri Integration with Genea: Hardware Setup and Configuration](https://help.getgenea.com/en/articles/12866259-keri-integration-with-genea-hardware-setup-and-configuration.md): This article provides an overview of the hardware setup and configuration for Keri access control systems with Genea.
- [How to assign a default elevator home floor to users](https://help.getgenea.com/en/articles/12877130-how-to-assign-a-default-elevator-home-floor-to-users.md): Learn how to configure a default home floor for tenant users
- [Genea Lock Feature Compatibility Matrix](https://help.getgenea.com/en/articles/13768454-genea-lock-feature-compatibility-matrix.md): An overview of which Genea features are supported across different lock types.
- [Assigning PIN Codes to Users on a Mercury Hardware Portal](https://help.getgenea.com/en/articles/13856232-assigning-pin-codes-to-users-on-a-mercury-hardware-portal.md): This document walks you through configuring and assigning PIN codes to users when using Mercury-based access controllers in Genea.
- [Mercury xx1501 Controller Configuration Validations](https://help.getgenea.com/en/articles/14663962-mercury-xx1501-controller-configuration-validations.md)
- [Automations: Smarter, Cross-Controller Rules for Genea Access Control](https://help.getgenea.com/en/articles/14852945-automations-smarter-cross-controller-rules-for-genea-access-control.md): Automations lets you create and manage cross-controller, cloud-based automation rules across your access control locations from a single, simplified interface.
- [How to soft reboot a controller?](https://help.getgenea.com/en/articles/6880762-how-to-soft-reboot-a-controller.md): Learn how to initiate a soft reboot on a controller and bring it back online in case of failure.
- [Integration with Sumo Logic](https://help.getgenea.com/en/articles/5546054-integration-with-sumo-logic.md): Learn how to send data from Genea to Sumo Logic - A data analytics tool
- [Genea Access Control System Integration with Flash Parking System](https://help.getgenea.com/en/articles/5972254-genea-access-control-system-integration-with-flash-parking-system.md): Learn how to integrate your Genea Access Control System with Flash Parking
- [How to setup badge type to link badge templates and set global card settings](https://help.getgenea.com/en/articles/5370445-how-to-setup-badge-type-to-link-badge-templates-and-set-global-card-settings.md): Learn how to globally manage your credentials settings at one place
- [How to create or clone badge templates?](https://help.getgenea.com/en/articles/5352703-how-to-create-or-clone-badge-templates.md): Learn how to setup new custom badge template for your team
- [Configure the Onboarding Emails](https://help.getgenea.com/en/articles/5248582-configure-the-onboarding-emails.md): Learn about how to customize the on-boarding emails.
- [How to mark the key active and inactive?](https://help.getgenea.com/en/articles/6188724-how-to-mark-the-key-active-and-inactive.md): This article outlines how to mark a user key as active and inactive
- [Set up two-factor authentication on your Genea account](https://help.getgenea.com/en/articles/4725193-set-up-two-factor-authentication-on-your-genea-account.md): Learn how to set up two-factor authentication to your Genea account!
- [Genea App: How to Use the Emergency Lockdown & Hold Open Features](https://help.getgenea.com/en/articles/4057671-genea-app-how-to-use-the-emergency-lockdown-hold-open-features.md): In case of emergency, you may perform an Emergency Lockdown or Hold Open to lock or unlock all doors at your property.
- [Mobile Device Management Settings](https://help.getgenea.com/en/articles/4703237-mobile-device-management-settings.md): Learn to centrally manage Genea Mobile Access settings for your users.
- [How do I create custom attributes for users?](https://help.getgenea.com/en/articles/4713031-how-do-i-create-custom-attributes-for-users.md): Custom attributes, allow admins to add additional information in addition to the default personnel data fields.
- [How to Configure a Reader to Accept Genea Mobile Keys & Credentials](https://help.getgenea.com/en/articles/3586584-how-to-configure-a-reader-to-accept-genea-mobile-keys-credentials.md): Learn how to configure a reader to read and accept Genea mobile keys and credentials.
- [Genea + Okta: Provisioning Custom Attributes](https://help.getgenea.com/en/articles/3501684-genea-okta-provisioning-custom-attributes.md): Add custom attributes from Okta to Genea Provisioning, such as Employee Number and Department.
- [Building Sync - Building Administrator's Guide](https://help.getgenea.com/en/articles/2138369-building-sync-building-administrator-s-guide.md): Learn how to easily keep your building's access control system in sync with your tenant's access control systems.
- [How to Reissue An Existing Physical Credential](https://help.getgenea.com/en/articles/3055534-how-to-reissue-an-existing-physical-credential.md): Physical credentials, such as keycards and key fobs, can be reused and reissued to different users.
- [Keycard Access Unavailable](https://help.getgenea.com/en/articles/2965631-keycard-access-unavailable.md): If you cannot issue physical credentials, such as keycards or key fobs, then you might need to have the card format enabled for your system.
- [How can I decipher a credential's card format?](https://help.getgenea.com/en/articles/2962658-how-can-i-decipher-a-credential-s-card-format.md): Every credential is made with a specific card format. If you upload a key with an incorrect format, the key will not grant access.
- [What is a door forced alarm?](https://help.getgenea.com/en/articles/2940146-what-is-a-door-forced-alarm.md): If your system has door monitors, a forced alarm may indicate that someone has gained access to your property without scanning a valid key.
- [How to Use Your AUX Relay Controls](https://help.getgenea.com/en/articles/2819844-how-to-use-your-aux-relay-controls.md): Remotely reboot or power down your system readers by utilizing your AUX Relay controls.
- [How to Deactivate A User](https://help.getgenea.com/en/articles/2819078-how-to-deactivate-a-user.md): Once deactivated, a user will no longer have access to your office or community.
- [Customizing Your Activity Log View](https://help.getgenea.com/en/articles/2809694-customizing-your-activity-log-view.md): Learn how to hide or re-add data columns in your activity log.
- [How do I add a new user?](https://help.getgenea.com/en/articles/2761370-how-do-i-add-a-new-user.md): Have a new user? Learn how to add them into your Genea system so they can access your property.
- [How to Edit a User's Access Group](https://help.getgenea.com/en/articles/2802440-how-to-edit-a-user-s-access-group.md): Learn how to change a user's access group or groups to either grant or revoke their access to certain doors at certain times.
- [Revoking User Access to Specific Properties](https://help.getgenea.com/en/articles/2772879-revoking-user-access-to-specific-properties.md): Learn how to revoke user access to certain properties, while maintaining their access at others.
- [How do I issue credentials?](https://help.getgenea.com/en/articles/2752376-how-do-i-issue-credentials.md): Learn how to assign credentials to users. These can be physical credentials, like keycards, or mobile keys for your smartphone.
- [Filtering Activity Log Data by Date & Time](https://help.getgenea.com/en/articles/2391236-filtering-activity-log-data-by-date-time.md): Learn how to filter your activity log by date and time.
- [Granting a User Access to Multiple Properties](https://help.getgenea.com/en/articles/2700820-granting-a-user-access-to-multiple-properties.md): Learn how to grant your users access to multiple properties.
- [How to Create Activity Log Reports](https://help.getgenea.com/en/articles/2391214-how-to-create-activity-log-reports.md): Learn how to build a customized report containing your system's activity log data.
- [Deciphering Your Dashboard Statistics](https://help.getgenea.com/en/articles/2391131-deciphering-your-dashboard-statistics.md): Gain valuable insight about your access control system usage by referring to your admin dashboard.
- [Two-factor Authentication Exemptions](https://help.getgenea.com/en/articles/2315683-two-factor-authentication-exemptions.md): Learn how to exempt users from the two-factor authentication process.
- [Enabling Two-Factor Authentication](https://help.getgenea.com/en/articles/2305666-enabling-two-factor-authentication.md): Enable two-factor authentication at your property by utilizing an RPK40 pin reader.
- [How to Issue PIN Codes to Users](https://help.getgenea.com/en/articles/2312792-how-to-issue-pin-codes-to-users.md): Give your users an alternative way of accessing your property by assigning them PIN codes.
- [Filtering Users By Attendance](https://help.getgenea.com/en/articles/2174433-filtering-users-by-attendance.md): Learn how to filter your users based upon their presence...or lack thereof.
- [How to Create Key Reports](https://help.getgenea.com/en/articles/2174446-how-to-create-key-reports.md): Learn how to build a customized report containing your system's key data.
- [How to Create User Reports](https://help.getgenea.com/en/articles/2174445-how-to-create-user-reports.md): Learn how to build a customized report containing your system's user data.
- [Filtering Keys By Usage](https://help.getgenea.com/en/articles/2174436-filtering-keys-by-usage.md): Filter your data to determine which keys aren't being used at your property.
- [Assigning Users to Work Departments](https://help.getgenea.com/en/articles/2173870-assigning-users-to-work-departments.md): Learn how to assign or edit user work departments.
- [Filtering Users By Work Department](https://help.getgenea.com/en/articles/2173429-filtering-users-by-work-department.md): Learn how to search for your users based upon their work department.
- ['My Profile' User Settings](https://help.getgenea.com/en/articles/2098214-my-profile-user-settings.md): User related settings can now be found under the 'My Profile' section of your Genea web dashboard.
- [How do I increase our user licenses?](https://help.getgenea.com/en/articles/2039295-how-do-i-increase-our-user-licenses.md): For more information about license plans, contact our Sales team at Sales@getgenea.com.
- [Adding "No Format" Keycards](https://help.getgenea.com/en/articles/2000586-adding-no-format-keycards.md): Learn how to add a keycard with an unknown format card.
- [Controlling Your Request to Exit Settings](https://help.getgenea.com/en/articles/2000376-controlling-your-request-to-exit-settings.md): Learn how to customize your system's REX setting behavior.
- [First-Person-In Rule: How to Suppress An Automatic Door Unlock Schedule If No Users Are Present](https://help.getgenea.com/en/articles/1999052-first-person-in-rule-how-to-suppress-an-automatic-door-unlock-schedule-if-no-users-are-present.md): Implement the First-Person-In rule to ensure that your office is kept secure when all users are away.
- [Our reader isn't accepting mobile keys. How can I fix this?](https://help.getgenea.com/en/articles/1804244-our-reader-isn-t-accepting-mobile-keys-how-can-i-fix-this.md): If one of your office readers isn't accepting mobile keys, it's possible that the reader's bluetooth chip may have come loose.
- [Facility Code Suppression for 26-bit Key Cards](https://help.getgenea.com/en/articles/1021718-facility-code-suppression-for-26-bit-key-cards.md): If your existing credentials have a variety of facility codes, you can suppress your system's facility code so that all keys will work.
- [Genea Events Webhook](https://help.getgenea.com/en/articles/1292571-genea-events-webhook.md): Learn how to configure webhooks for your Genea system.
- [Setting Up Your Single Sign-On - SAML Integration](https://help.getgenea.com/en/articles/1189517-setting-up-your-single-sign-on-saml-integration.md): Enable Single Sign-On for Admins and Employees
- [Automatic Door Schedules: How to change the Access Mode of a Door On A Regular Schedule](https://help.getgenea.com/en/articles/1058817-automatic-door-schedules-how-to-change-the-access-mode-of-a-door-on-a-regular-schedule.md): Learn how to change the access mode of doors at your property on a regular schedule by using automatic door schedules.
- [How do holiday schedules work with Vertx hardware?](https://help.getgenea.com/en/articles/1491319-how-do-holiday-schedules-work-with-vertx-hardware.md): Learn how to override your regular system schedules with temporary holiday schedules.
- [How do I add new tenants to my Genea system?](https://help.getgenea.com/en/articles/1053463-how-do-i-add-new-tenants-to-my-genea-system.md): If you oversee a building with multiple tenants, you may need to add new tenants to your system as occupants come and go.
- [Can I remotely unlock doors through my Genea admin dashboard?](https://help.getgenea.com/en/articles/1022998-can-i-remotely-unlock-doors-through-my-genea-admin-dashboard.md): Learn how to grant remote door opens from anywhere in the world.
- [Our VertX controller connection went offline. How do I fix this?](https://help.getgenea.com/en/articles/1008298-our-vertx-controller-connection-went-offline-how-do-i-fix-this.md): While offline, your Genea system will still operate as configured, though some features will not be available for use.
- [How To Configure Anti-Passback with VertX Hardware](https://help.getgenea.com/en/articles/1028568-how-to-configure-anti-passback-with-vertx-hardware.md): Strengthen security at your office or community by enabling Anti-Passback.
- [How to add a User's Profile Picture](https://help.getgenea.com/en/articles/975398-how-to-add-a-user-s-profile-picture.md)
- [How do I enable or disable Genea system notifications?](https://help.getgenea.com/en/articles/923857-how-do-i-enable-or-disable-genea-system-notifications.md): You can enable your Genea system to notify you when certain events occur on your property.
- [What does 'Deny Access - Card/PIN Not Found' mean?](https://help.getgenea.com/en/articles/578028-what-does-deny-access-card-pin-not-found-mean.md): This event indicates that an unrecognized card has been scanned at a property reader.
- [How do I create an Access Group?](https://help.getgenea.com/en/articles/101504-how-do-i-create-an-access-group.md): Access Groups combine door groups and schedules, so your users can have access to the doors they need at certain times.
- [How to Use Your Genea App Admin Tab](https://help.getgenea.com/en/articles/480617-how-to-use-your-genea-app-admin-tab.md): Learn how to issue quick grants and lock or unlock doors remotely via your smartphone.
- [How do I edit an Access Group?](https://help.getgenea.com/en/articles/108011-how-do-i-edit-an-access-group.md): Learn how to make changes to an existing access group.
- [How do I edit a schedule?](https://help.getgenea.com/en/articles/93687-how-do-i-edit-a-schedule.md): Learn how to make changes to an existing schedule.
- [How do I delete an Access Group?](https://help.getgenea.com/en/articles/109540-how-do-i-delete-an-access-group.md): Learn how to delete an access group from your system. Keep in mind that once deleted, an access group cannot be recovered.
- [How do I edit a door group?](https://help.getgenea.com/en/articles/92465-how-do-i-edit-a-door-group.md): Learn how to make changes to an existing door group.
- [How do I delete a schedule?](https://help.getgenea.com/en/articles/91854-how-do-i-delete-a-schedule.md): Learn how to delete a schedule from your system. Keep in mind that once deleted, a schedule cannot be recovered.
- [How do I delete a door group?](https://help.getgenea.com/en/articles/90872-how-do-i-delete-a-door-group.md): Learn how to delete a door group from your system. Keep in mind that once deleted, a door group cannot be recovered.
- [How do I create a schedule?](https://help.getgenea.com/en/articles/91242-how-do-i-create-a-schedule.md): Learn how to create schedules so your users can have access to your property at certain times.
- [How do I create a door group?](https://help.getgenea.com/en/articles/90093-how-do-i-create-a-door-group.md): Learn how to create door groups so your users can have access to specific doors and gates at your property.
- [How do I revoke a credential?](https://help.getgenea.com/en/articles/71486-how-do-i-revoke-a-credential.md): Learn how to delete a credential from your Genea access control system.
- [How to edit a controller's web configurations?](https://help.getgenea.com/en/articles/6949090-how-to-edit-a-controller-s-web-configurations.md): Learn how to edit a controller's network settings and home note.
- [How to update LED and Buzzer settings of a reader?](https://help.getgenea.com/en/articles/7119629-how-to-update-led-and-buzzer-settings-of-a-reader.md): Learn how to customize the LED and buzzer settings of a reader attached to a Mercury controller
- [Home Location](https://help.getgenea.com/en/articles/9045896-home-location.md): This article describes how you can add and modify home location of users.
- [Genea Access Control System Integration with KONE Destination Dispatch Elevator System](https://help.getgenea.com/en/articles/10056630-genea-access-control-system-integration-with-kone-destination-dispatch-elevator-system.md): Learn how to integrate your Genea Access Control System with KONE Destination Dispatch Elevator System
- [Genea Access Control System Integration with TANlocks](https://help.getgenea.com/en/articles/13250245-genea-access-control-system-integration-with-tanlocks.md): Learn how to integrate your Genea Access Control Application with Tanlocks
- [TANLock and Gateway – Onboarding Guide](https://help.getgenea.com/en/articles/13332459-tanlock-and-gateway-onboarding-guide.md): Configure your Tanlocks for integration with Genea.
- [Custom Attribute Sync from Tenant to Building](https://help.getgenea.com/en/articles/13334538-custom-attribute-sync-from-tenant-to-building.md): Learn how to enable and manage custom attribute value syncing from the tenant portal to the building portal.
- [How can I find and use IP addresses for door controllers in Genea?](https://help.getgenea.com/en/articles/15001768-how-can-i-find-and-use-ip-addresses-for-door-controllers-in-genea.md)
- [How can I manage and monitor door access in Genea?](https://help.getgenea.com/en/articles/15002073-how-can-i-manage-and-monitor-door-access-in-genea.md)
- [How can I help users activate their accounts if they cannot find the password reset option?](https://help.getgenea.com/en/articles/15002192-how-can-i-help-users-activate-their-accounts-if-they-cannot-find-the-password-reset-option.md)
- [How can I generate and interpret badge-related reports in Genea?](https://help.getgenea.com/en/articles/15002223-how-can-i-generate-and-interpret-badge-related-reports-in-genea.md)
- [How can I resolve access issues for employees unable to enter specific storage rooms or doors?](https://help.getgenea.com/en/articles/15002279-how-can-i-resolve-access-issues-for-employees-unable-to-enter-specific-storage-rooms-or-doors.md)
- [How can I add and manage locations in Genea, and troubleshoot related issues?](https://help.getgenea.com/en/articles/15002325-how-can-i-add-and-manage-locations-in-genea-and-troubleshoot-related-issues.md)
- [How does controller connectivity affect door operations and troubleshooting?](https://help.getgenea.com/en/articles/15002444-how-does-controller-connectivity-affect-door-operations-and-troubleshooting.md)
- [How to manage doors in the Genea system, including adding, configuring, and naming them?](https://help.getgenea.com/en/articles/15002514-how-to-manage-doors-in-the-genea-system-including-adding-configuring-and-naming-them.md)
- [How do manual and momentary unlocks affect door schedules, and how can schedules be maintained?](https://help.getgenea.com/en/articles/15002532-how-do-manual-and-momentary-unlocks-affect-door-schedules-and-how-can-schedules-be-maintained.md)
- [Understanding the Audit Log Feature](https://help.getgenea.com/en/articles/7835819-understanding-the-audit-log-feature.md): Track and Monitor Activity with Ease
- [How do I download Genea Mobile Access app?](https://help.getgenea.com/en/articles/7154029-how-do-i-download-genea-mobile-access-app.md)
- [Getting ready to print employee badges](https://help.getgenea.com/en/articles/5522795-getting-ready-to-print-employee-badges.md): Learn how to setup printer and configure badges to print for each employee
- [Genea Mobile Access App - Android User Guide](https://help.getgenea.com/en/articles/3747092-genea-mobile-access-app-android-user-guide.md): Learn how to use the Genea App on Android devices, and how to improve your app reliability.
- [Is the Genea Mobile Access app compatible with my Android smartphone?](https://help.getgenea.com/en/articles/4453478-is-the-genea-mobile-access-app-compatible-with-my-android-smartphone.md): See if the Genea Mobile Access app is compatible with your specific model of Android mobile device.
- [Is the Genea Mobile Access app compatible with my iPhone?](https://help.getgenea.com/en/articles/4450528-is-the-genea-mobile-access-app-compatible-with-my-iphone.md): See if the Genea Mobile Access app is compatible with your specific type of Apple mobile device.
- [Genea Mobile App - iPhone User Guide](https://help.getgenea.com/en/articles/3925639-genea-mobile-app-iphone-user-guide.md): Learn how to use the GeneaApp on iOS devices, and how to improve your app reliability.
- [I forgot my Genea app password.](https://help.getgenea.com/en/articles/3176312-i-forgot-my-genea-app-password.md): If you've forgotten your password and are unable to login to the Genea app, you will need to create a new password.
- [How do I register for Genea?](https://help.getgenea.com/en/articles/3159816-how-do-i-register-for-genea.md): If your property uses Genea and you've been granted your first mobile key, you will need to create your account before redeeming your key.
- [Has my Genea mobile key invitation expired?](https://help.getgenea.com/en/articles/2982732-has-my-genea-mobile-key-invitation-expired.md): Genea mobile key invitations expire if not redeemed within 30 days of issuance.
- [Can Genea Support send me a new mobile key?](https://help.getgenea.com/en/articles/2982581-can-genea-support-send-me-a-new-mobile-key.md): For security reasons, Genea Support is unable to issue mobile keys to users.
- [I need a new 16-digit invitation code.](https://help.getgenea.com/en/articles/2982203-i-need-a-new-16-digit-invitation-code.md): 16-digit invitation codes can be used to manually add a mobile key to a mobile device.
- [Why is my physical keycard not granting access?](https://help.getgenea.com/en/articles/2949728-why-is-my-physical-keycard-not-granting-access.md): If your physical key has stopped granting access to your property, a number of factors may be at play.
- [My phone was stolen and I need a new mobile key.](https://help.getgenea.com/en/articles/2949577-my-phone-was-stolen-and-i-need-a-new-mobile-key.md): If your mobile device has been stolen, please contact one of your office or community administrators to request a new mobile key.
- [I need a new Genea mobile key.](https://help.getgenea.com/en/articles/2947228-i-need-a-new-genea-mobile-key.md): To obtain a new mobile key, you will need to contact one of your system administrators directly.
- [How to Use a PIN Code](https://help.getgenea.com/en/articles/2314981-how-to-use-a-pin-code.md): Learn how to gain access to your office or community by using an assigned PIN code.
- [Why can't I add my mobile key to a secondary phone?](https://help.getgenea.com/en/articles/1093801-why-can-t-i-add-my-mobile-key-to-a-secondary-phone.md): ​For security reasons, Genea mobile keys cannot be downloaded onto multiple devices.
- [How do I use my Genea mobile key?](https://help.getgenea.com/en/articles/894831-how-do-i-use-my-genea-mobile-key.md): Learn how to unlock doors and gates with your Genea mobile key.
- [Why is my mobile key not unlocking the door?](https://help.getgenea.com/en/articles/801995-why-is-my-mobile-key-not-unlocking-the-door.md): If your smartphone is failing to unlock doors or gates, try the following methods to see if they alleviate the problem.
- [Using the Unlock Widget](https://help.getgenea.com/en/articles/811294-using-the-unlock-widget.md): How to install and use the lock screen widget to unlock doors and gates.
- [Apple Pay turns on when I use Genea. How can I fix this?](https://help.getgenea.com/en/articles/440137-apple-pay-turns-on-when-i-use-genea-how-can-i-fix-this.md): Apple Pay will not affect your ability to access your office or community.
- [Why can't I log into the Genea app?](https://help.getgenea.com/en/articles/429985-why-can-t-i-log-into-the-genea-app.md): If you are having problems logging into your account, there are a few things you'll want to check.
- [Understanding the Interactive Floor Plan Feature](https://help.getgenea.com/en/articles/7973323-understanding-the-interactive-floor-plan-feature.md): Visualize your space like never before with Genea's Interactive Floor Plan
- [How To Personalize Activity View](https://help.getgenea.com/en/articles/8380430-how-to-personalize-activity-view.md): Tailoring Activity Views: Column Reordering and Personalized Views
- [Managing Emergencies Through Interactive Floor Plans](https://help.getgenea.com/en/articles/8414807-managing-emergencies-through-interactive-floor-plans.md): Navigating Emergency Management With Interactive Floor Plans
- [User Suspension](https://help.getgenea.com/en/articles/10616785-user-suspension.md): How to suspend a user from the Genea Web Application?
- [How can I log in to Genea and resolve login issues?](https://help.getgenea.com/en/articles/15002049-how-can-i-log-in-to-genea-and-resolve-login-issues.md)
- [How can I troubleshoot email issues during user onboarding in Genea?](https://help.getgenea.com/en/articles/15002510-how-can-i-troubleshoot-email-issues-during-user-onboarding-in-genea.md)
- [HID MultiCLASS SE Reader Wiring Diagram](https://help.getgenea.com/en/articles/3648431-hid-multiclass-se-reader-wiring-diagram.md)
- [The HID reader is constantly beeping.](https://help.getgenea.com/en/articles/358274-the-hid-reader-is-constantly-beeping.md)
- [What are the port settings and network requirements for Genea controllers?](https://help.getgenea.com/en/articles/15002117-what-are-the-port-settings-and-network-requirements-for-genea-controllers.md)
- [How to configure readers in Genea for optimal access control?](https://help.getgenea.com/en/articles/15002171-how-to-configure-readers-in-genea-for-optimal-access-control.md)
- [How can I troubleshoot a controller that won’t come online in Genea?](https://help.getgenea.com/en/articles/15002252-how-can-i-troubleshoot-a-controller-that-won-t-come-online-in-genea.md)
- [How does the system handle synchronization processes and user access settings?](https://help.getgenea.com/en/articles/15002267-how-does-the-system-handle-synchronization-processes-and-user-access-settings.md)
- [How do I configure access control hardware \(Lenel panels and HID readers\) for use with Genea?](https://help.getgenea.com/en/articles/15002344-how-do-i-configure-access-control-hardware-lenel-panels-and-hid-readers-for-use-with-genea.md)
- [How can I manage firmware updates and troubleshoot issues for Genea-managed controllers?](https://help.getgenea.com/en/articles/15002371-how-can-i-manage-firmware-updates-and-troubleshoot-issues-for-genea-managed-controllers.md)
- [Assa Abloy DSR Version Upgrade Guide](https://help.getgenea.com/en/articles/15899369-assa-abloy-dsr-version-upgrade-guide.md): This guide walks you through upgrading your Door Service Router \(DSR\) to a newer version.

## Safe Workplace

- [About Genea's Safe Workplace Feature](https://help.getgenea.com/en/articles/4759540-about-genea-s-safe-workplace-feature.md): Empower your team to define registration flow, screening checkpoints & capacity limits to allow only screened employees to enter the office.
- [Setting up the check-in flow for employee registration](https://help.getgenea.com/en/articles/4759424-setting-up-the-check-in-flow-for-employee-registration.md): Allow only screened employees to enter the premises by setting screening criteria.
- [Setting up the badge activation entrances](https://help.getgenea.com/en/articles/4759624-setting-up-the-badge-activation-entrances.md): Suspend user access automatically until they go through screening entrances.
- [How to exempt employees from Safe Workplace flow](https://help.getgenea.com/en/articles/4771332-how-to-exempt-employees-from-safe-workplace-flow.md): Exclude access groups from check-in flow and \(or\) badge activation.
- [How to Build Your Employee Screening Questionnaire](https://help.getgenea.com/en/articles/4760503-how-to-build-your-employee-screening-questionnaire.md): To keep Covid at bay, you may implement employee health screenings based upon a customized check-in flow questionnaire.
- [Check-in window](https://help.getgenea.com/en/articles/4760668-check-in-window.md): Define a time window when employees are able to register to come on-site on a given day
- [Setting Capacity Restrictions for Your Property](https://help.getgenea.com/en/articles/4768757-setting-capacity-restrictions-for-your-property.md): Learn how to set a limit on the number of people who can register and access your property at a given time.
- [How can employees register to come into the office?](https://help.getgenea.com/en/articles/4771196-how-can-employees-register-to-come-into-the-office.md): This article outlines how employees can register and reserve a spot before returning to the office.
- [Request access to the administrator](https://help.getgenea.com/en/articles/4774293-request-access-to-the-administrator.md): Learn how to get an emergency access from your workplace administrator.
- [About registration cards](https://help.getgenea.com/en/articles/4771638-about-registration-cards.md): Learn different statues of the cards that employees see in their mobile apps
- [User Access Reservations](https://help.getgenea.com/en/articles/4774329-user-access-reservations.md): Learn the data interpretation of list of registration on reservation dashboard.
- [How do I enable or disable Genea's Safe Workplace notifications?](https://help.getgenea.com/en/articles/4774764-how-do-i-enable-or-disable-genea-s-safe-workplace-notifications.md): You can enable your Genea system to notify you when certain events related to Safe Workplace flow occur on your property
- [Contact Tracing](https://help.getgenea.com/en/articles/4777717-contact-tracing.md): With contact tracing, you can alert users to the possibility of infection.

## Visitor Management

- [Setting up visitor types](https://help.getgenea.com/en/articles/5373482-setting-up-visitor-types.md): This article outlines how to set up different check-in flows by adding visitor types.
- [Visitor Management-Badge printing](https://help.getgenea.com/en/articles/6829343-visitor-management-badge-printing.md): This article outlines how visitor badges can be printed with credential code on it and how new badge editor can help customize the badge
- [About the Visitor Type - Check-in flow](https://help.getgenea.com/en/articles/4528525-about-the-visitor-type-check-in-flow.md): When the visitors register themselves for check-in, they’ll go through your customized check-in flow. Learn more below!
- [How does check-in flow work with building sync?](https://help.getgenea.com/en/articles/4538329-how-does-check-in-flow-work-with-building-sync.md): Genea’s Touchless Visitor Management Is Engineered For Building Teams And Designed For The Convenience Of Tenants.
- [Visitor check-out flow](https://help.getgenea.com/en/articles/5771438-visitor-check-out-flow.md): When the visitors check themselves out, they’ll go through your customized check-out flow. Learn more below!
- [Visitor Access to Home Floors](https://help.getgenea.com/en/articles/8185354-visitor-access-to-home-floors.md): Curious about how to assign Elevator Home Floors to invited visitors for a seamless experience? Read on to learn more.
- [Streamline signed legal documents](https://help.getgenea.com/en/articles/8616845-streamline-signed-legal-documents.md): This article outlines how user can send signed legal documents directly to specified email addresses upon visitor check-in.
- [Customizing the Email Notification at Visitor Type level](https://help.getgenea.com/en/articles/10489396-customizing-the-email-notification-at-visitor-type-level.md): Would you like to customize the Visitor Invitation notification for a specific Visitor Type or Sign-in flow? Learn more here.
- [How to configure tenant specific access group mappings for visitors](https://help.getgenea.com/en/articles/14475501-how-to-configure-tenant-specific-access-group-mappings-for-visitors.md): Learn how to assign different Access Groups to individual tenants within your Building Portal Visitor Type configuration.
- [Document Repository – Manage All Visitor Documents in One Place](https://help.getgenea.com/en/articles/13428032-document-repository-manage-all-visitor-documents-in-one-place.md): Interested in understanding how documents are created, assigned, and managed in Genea Visitor Management? This help article walks you through the Document Repository—a centralized way to manage all...
- [Document Sign-in During Visitor Check-in](https://help.getgenea.com/en/articles/13428620-document-sign-in-during-visitor-check-in.md): With Genea Visitor Management, you can configure required legal documents for each visitor check-in flow and allow visitors to digitally sign them during check-in.
- [How to create invites from Genea web app?](https://help.getgenea.com/en/articles/4514313-how-to-create-invites-from-genea-web-app.md): This article outlines how to pre-register guests ahead of their visit by creating invites.
- [How to create invites from the Genea mobile app on an Android?](https://help.getgenea.com/en/articles/4515379-how-to-create-invites-from-the-genea-mobile-app-on-an-android.md): This article outlines how to pre-register guests ahead of their visit by creating invites.
- [How to create invites from the Genea mobile app on an iPhone?](https://help.getgenea.com/en/articles/4514681-how-to-create-invites-from-the-genea-mobile-app-on-an-iphone.md): This article outlines how to pre-register guests ahead of their visit by creating invites.
- [How to cancel an invite?](https://help.getgenea.com/en/articles/4522037-how-to-cancel-an-invite.md): This article outlines how to cancel an invite created for your visitor.
- [How can visitors pre-register themselves?](https://help.getgenea.com/en/articles/4518731-how-can-visitors-pre-register-themselves.md): This article will go into detail on how your visitors can complete the pre-registration process.
- [Visit denials](https://help.getgenea.com/en/articles/4529215-visit-denials.md): This article outlines the reasons a visit is denied for the visitor.
- [How to create a group invite from Genea web app?](https://help.getgenea.com/en/articles/8039640-how-to-create-a-group-invite-from-genea-web-app.md): If you’re expecting a large group of visitors, the group invite feature will help you speed up the process.
- [Genea Visitor Management add-in for Inviting Visitors from Outlook Calendar](https://help.getgenea.com/en/articles/10026430-genea-visitor-management-add-in-for-inviting-visitors-from-outlook-calendar.md): This article explains how to use the Genea Visitor Management add-in for Outlook to invite guests directly from Outlook Calendar meetings.
- [How to Enable Pre-Registered Guest Check-In on the Kiosk App](https://help.getgenea.com/en/articles/10248407-how-to-enable-pre-registered-guest-check-in-on-the-kiosk-app.md): Allowing pre-registered guests to independently search for their registration details and complete check-in using the Kiosk app.
- [Change Validity – Update Visitor Invite Date & Time](https://help.getgenea.com/en/articles/12840699-change-validity-update-visitor-invite-date-time.md): A simple way to revise visit schedules while automatically updating visitor notifications and access.
- [Why can't I configure multi-day visits in Genea?](https://help.getgenea.com/en/articles/15002648-why-can-t-i-configure-multi-day-visits-in-genea.md)
- [Syncing Visitor Invitations in CRE Environments](https://help.getgenea.com/en/articles/15284569-syncing-visitor-invitations-in-cre-environments.md): Reverse Building Sync ensures that visitor invitations created in the Building Portal automatically appear in the relevant Tenant Portal — giving both teams full visibility into who's visiting, wit...
- [How to Assign Physical Keycards to Visitors?](https://help.getgenea.com/en/articles/5453914-how-to-assign-physical-keycards-to-visitors.md): Assign a physical keycard to your visitors to be able to access the doors when they arrive at your premises.
- [Invitation dashboard](https://help.getgenea.com/en/articles/4531537-invitation-dashboard.md): Learn the data interpretation of list of invites on invitation dashboard.
- [Visitor Data - Quick Search and Filtering Guide](https://help.getgenea.com/en/articles/10544922-visitor-data-quick-search-and-filtering-guide.md): Want to learn more about quickly searching visitor details? Read more in this article!
- [Visitor Management Widget on Genea Custom Dashboard](https://help.getgenea.com/en/articles/11478016-visitor-management-widget-on-genea-custom-dashboard.md): How to set up and use the Visitor Management widget on your Genea Custom Dashboard for real-time visitor tracking & streamlined operations.
- [CRE : Physical Card Sync for Visitors](https://help.getgenea.com/en/articles/14120842-cre-physical-card-sync-for-visitors.md): Feature Guide for Tenant Admins, Hosts & Building Security on how Physical card syncs from Tenant to Building portals
- [Visitor address book](https://help.getgenea.com/en/articles/4532701-visitor-address-book.md): If your team welcomes repeat visitors, saving the visitor data can be beneficial.
- [Setting up door access for visitors](https://help.getgenea.com/en/articles/4515528-setting-up-door-access-for-visitors.md): Assign credentials to your visitors to be able to access the doors when they arrive at your premises.
- [Check-out settings](https://help.getgenea.com/en/articles/4532561-check-out-settings.md): Define how you want your visitors to mark check out from the system.
- [Configuring multi-day visit settings](https://help.getgenea.com/en/articles/4515771-configuring-multi-day-visit-settings.md): Admins can control whether employees are permitted to invite visitors for extended durations, exceeding a single day.
- [How to Generate QR Codes for Walk-in Visitors](https://help.getgenea.com/en/articles/4516012-how-to-generate-qr-codes-for-walk-in-visitors.md): By scanning the QR code, walk-in visitors can register on their own devices, without touching any shared surface.
- [Restricting the Visitor Type Usage](https://help.getgenea.com/en/articles/9009212-restricting-the-visitor-type-usage.md): If you're concerned about the usage of specific Visitor Type in invitation and wants to restrict the usage; refer to this article.
- [Setting up Hosts with access to only their own Visitor data](https://help.getgenea.com/en/articles/9614949-setting-up-hosts-with-access-to-only-their-own-visitor-data.md): Curious about how Genea restricts hosts to accessing only their own visitor data, without access to others'? Learn more here.
- [How to configure Scramble QR Code for Visitor Badge](https://help.getgenea.com/en/articles/9576552-how-to-configure-scramble-qr-code-for-visitor-badge.md): Worried about the security or sharing of static QR or Barcode Badge for Visitor credentials? Look at this article to improve the security.
- [How to Sync an iPad With Genea Visitor Management](https://help.getgenea.com/en/articles/3168948-how-to-sync-an-ipad-with-genea-visitor-management.md): Learn how to sync an iPad with your Genea Visitor Management system.
- [About the badge printer](https://help.getgenea.com/en/articles/4923328-about-the-badge-printer.md): Learn how to sync an Printers with your Genea Visitor Management system.
- [Configuring QScan devices for Genea Visitor Management](https://help.getgenea.com/en/articles/5227516-configuring-qscan-devices-for-genea-visitor-management.md): Learn to configure your QScan devices to support the QR code custom card format used in Genea
- [Connect Brother Label Printer via Bluetooth for Badge Printing](https://help.getgenea.com/en/articles/13573331-connect-brother-label-printer-via-bluetooth-for-badge-printing.md): This guide helps administrators connect a Brother Bluetooth Label Printer \(for example, QL‑820NWB\) to the iPad Visitor Management Kiosk for badge printing.
- [How to Pair a Neat Frame Device \(Beta\) with Genea Visitor Management](https://help.getgenea.com/en/articles/16439393-how-to-pair-a-neat-frame-device-beta-with-genea-visitor-management.md): Learn how to set up and pair a Neat Frame kiosk device \(Beta\) with your Genea Visitor Management system.
- [Touchless Check-In for Walk-In Visitors](https://help.getgenea.com/en/articles/4535683-touchless-check-in-for-walk-in-visitors.md): Allow your walk-in visitors to register by scanning a registration QR code from their own device.
- [How can walk-in visitors register from a Kiosk?](https://help.getgenea.com/en/articles/4535833-how-can-walk-in-visitors-register-from-a-kiosk.md): With the Genea Visitor Management Kiosk app — available on iPad and Neat Frame devices — you can collect visitor information, notify employees once their guests arrive, and much more.
- [Setting up a visitor blocklist](https://help.getgenea.com/en/articles/5049723-setting-up-a-visitor-blocklist.md): People added to Blocklist will not receive invites or be able to walk-in unless approved by an admin.
- [Visitor watchlist](https://help.getgenea.com/en/articles/5054933-visitor-watchlist.md): Watch people visiting your premises by getting notified when they check-in or walk-in.
- [Restrict users from pre-registering visitors](https://help.getgenea.com/en/articles/5061039-restrict-users-from-pre-registering-visitors.md): Learn how to restrict certain users from creating invites
- [Notification for hosts](https://help.getgenea.com/en/articles/4519011-notification-for-hosts.md): With Genea VMS, you can automatically notify your employees via email and push messages about their visitor's invited statuses.
- [Setting up the host notifications](https://help.getgenea.com/en/articles/4521610-setting-up-the-host-notifications.md): You can enable the notifications in your Genea mobile app to be able to receive the push messages
- [Visitor emails](https://help.getgenea.com/en/articles/4522320-visitor-emails.md): Share important information about the upcoming visits with your visitors.
- [Configure custom email templates from Global Overview for All Locations](https://help.getgenea.com/en/articles/8427824-configure-custom-email-templates-from-global-overview-for-all-locations.md): Customizing email is essential to align with your own branding needs. To best fit your own template, follow these steps:
- [How to Utilize the Scramble QR Code Badge](https://help.getgenea.com/en/articles/9577887-how-to-utilize-the-scramble-qr-code-badge.md): Steps for Accessing, Registering, and Using Your Scramble QR Code Visitor Badge efficiently
- [Text Message Invitations for Visitors](https://help.getgenea.com/en/articles/13310337-text-message-invitations-for-visitors.md): Providing a faster and more accessible way to communicate with visitors—especially when email is optional or visitors prefer receiving updates directly on their mobile phones.
- [Visitor log](https://help.getgenea.com/en/articles/4535626-visitor-log.md): This article outlines the different parts of the visitor log and how to use them

## Submeter Billing 

- [How to Read Metering Statements](https://help.getgenea.com/en/articles/6027352-how-to-read-metering-statements.md): A quick guide to reading the Genea Submeter Billing metering statements
- [How to Access Tenant Metering Statements](https://help.getgenea.com/en/articles/6027481-how-to-access-tenant-metering-statements.md): For Property Management
- [Intro to Submeter Billing Dashboard](https://help.getgenea.com/en/articles/6637659-intro-to-submeter-billing-dashboard.md): Getting started with Submeter Billing in the Genea Portal
- [Approving Invoice Statements](https://help.getgenea.com/en/articles/6637672-approving-invoice-statements.md)
- [Requesting Changes to Invoice Statements](https://help.getgenea.com/en/articles/6638091-requesting-changes-to-invoice-statements.md)
- [Where can I see my meter reads?](https://help.getgenea.com/en/articles/6638094-where-can-i-see-my-meter-reads.md)
- [Pricing Policy for Back Billing & Statement Revisions](https://help.getgenea.com/en/articles/10408859-pricing-policy-for-back-billing-statement-revisions.md): Updated policy for metering statement revisions & back billing requests.
- [Utility Bill Upload](https://help.getgenea.com/en/articles/12162246-utility-bill-upload.md): The Utility Bill Upload feature makes it easy to upload, review, and track utility bills directly from the Invoicing page.
- [Getting started with Genea's Submeter Billing Mobile App](https://help.getgenea.com/en/articles/4818030-getting-started-with-genea-s-submeter-billing-mobile-app.md): This article outlines how to set up Genea's Submeter Billing App.
- [Managing Users: Adding, Removing, and Resending Invitations](https://help.getgenea.com/en/articles/14895585-managing-users-adding-removing-and-resending-invitations.md): This article describes how you can add and manage users for Genea. As a Property Manager or Tenant Manager, you can manage user access through the Users menu. This includes adding new users, updati...
- [Managing Users in the OD HVAC Portal](https://help.getgenea.com/en/articles/8417701-managing-users-in-the-od-hvac-portal.md): This guide will provide an overview of the various roles available for user assignment within Genea's On Demand HVAC Portal.
- [How to manage tenant and user records in Genea?](https://help.getgenea.com/en/articles/15001986-how-to-manage-tenant-and-user-records-in-genea.md)
- [Meter Read Upload Notifications](https://help.getgenea.com/en/articles/5478639-meter-read-upload-notifications.md): How to get notified when there are pending meter read uploads on your mobile device
- [Sunsetting Legacy API](https://help.getgenea.com/en/articles/6204363-sunsetting-legacy-api.md): Submeter Billing Mobile API
- [How do I check my app version](https://help.getgenea.com/en/articles/6210769-how-do-i-check-my-app-version.md): Step-by-step instructions for the Genea Submeter Billing mobile app
- [How do I download Genea Submeter Billing Mobile app?](https://help.getgenea.com/en/articles/4758347-how-do-i-download-genea-submeter-billing-mobile-app.md)
- [How to commission a meter?](https://help.getgenea.com/en/articles/5305459-how-to-commission-a-meter.md): Quick and easy way to "activate" a meter and start reading with the Genea Submeter Billing mobile app
- [How to read a meter?](https://help.getgenea.com/en/articles/5305487-how-to-read-a-meter.md): A quick guide to reading your meters with the Genea Submeter Billing mobile app
- [Mobile Device & OS Requirements](https://help.getgenea.com/en/articles/5211616-mobile-device-os-requirements.md)
- [Genea Submeter Billing App FAQ](https://help.getgenea.com/en/articles/4835639-genea-submeter-billing-app-faq.md): Learn about common FAQs of Genea App
- [How to Access Tenant Metering Statements](https://help.getgenea.com/en/articles/6027465-how-to-access-tenant-metering-statements.md): For office managers

## Overtime HVAC

- [How to Run a HVAC Bill Cycle \(V4\)](https://help.getgenea.com/en/articles/7840615-how-to-run-a-hvac-bill-cycle-v4.md): This guide will show you how to run an HVAC bill cycle in V4 and how to send the statements to the Property Managers.
- [How can I manage and troubleshoot invoice history and totals in Genea?](https://help.getgenea.com/en/articles/15002078-how-can-i-manage-and-troubleshoot-invoice-history-and-totals-in-genea.md)
- [How to add or manage users using Overtime HVAC Mobile app?](https://help.getgenea.com/en/articles/8027704-how-to-add-or-manage-users-using-overtime-hvac-mobile-app.md): As property manager or tenant manager you can now add or manage users using Genea Overtime HVAC Mobile App
- [Managing Users: Adding, Removing, and Resending Invitations](https://help.getgenea.com/en/articles/8625003-managing-users-adding-removing-and-resending-invitations.md): This article describes how you can add and manage users for Genea.
- [How to Submit an HVAC Request in the Portal](https://help.getgenea.com/en/articles/7855973-how-to-submit-an-hvac-request-in-the-portal.md): This guide will walk you through how to submit a HVAC request.
- [Approving Invoice Statements](https://help.getgenea.com/en/articles/7325487-approving-invoice-statements.md): View and approve invoice statements
- [Requesting Changes to Invoice Statements](https://help.getgenea.com/en/articles/7325586-requesting-changes-to-invoice-statements.md): Learn how you can request a special change to any invoice
- [Intro to Overtime HVAC Dashboard](https://help.getgenea.com/en/articles/7267005-intro-to-overtime-hvac-dashboard.md): Getting started with Overtime HVAC in the Genea Portal
- [How to download and login the Genea Overtime HVAC App?](https://help.getgenea.com/en/articles/8027729-how-to-download-and-login-the-genea-overtime-hvac-app.md): Learn how to download and login as property manager, tenant manager or tenant inside the Genea Overtime HVAC App
- [How do I access Genea Overtime HVAC service?](https://help.getgenea.com/en/articles/5205983-how-do-i-access-genea-overtime-hvac-service.md)
- [Creating an Overtime HVAC Request via a Mobile app](https://help.getgenea.com/en/articles/5206013-creating-an-overtime-hvac-request-via-a-mobile-app.md): This article helps you understand how you can use the mobile app to create, review and cancel Overtime HVAC request
- [Creating an Overtime HVAC request from a desktop](https://help.getgenea.com/en/articles/5206079-creating-an-overtime-hvac-request-from-a-desktop.md)

## Integrations

- [Genea Datadog integration using Webhook](https://help.getgenea.com/en/articles/6448039-genea-datadog-integration-using-webhook.md): Learn how to integrate Genea to data dog using webhook
- [Genea Security + Illumia: One Connected Education Campus Solution](https://help.getgenea.com/en/articles/8837015-genea-security-illumia-one-connected-education-campus-solution.md)
- [Genea Integration with SIP Intercom](https://help.getgenea.com/en/articles/10278217-genea-integration-with-sip-intercom.md): Integrate SIP \(Session Initiation Protocol\) intercoms with Genea for remote access, real-time communication, and visitor tracking.
- [Genea Security Platform + Triton Sensor Integration](https://help.getgenea.com/en/articles/11550118-genea-security-platform-triton-sensor-integration.md): Learn how to integrate your Genea Access Control System with Triton Safety Sensors.
- [Genea Security Platform + 2N Intercom Integration](https://help.getgenea.com/en/articles/11830640-genea-security-platform-2n-intercom-integration.md): Set up SIP based calling between your 2N Intercom devices and the Genea platform.
- [Genea Security Platform + Zenitel Intercom Integration](https://help.getgenea.com/en/articles/11831115-genea-security-platform-zenitel-intercom-integration.md): Set up your Zenitel intercom with Genea to enable SIP-based audio/video communication, cloud management, and call routing.
- [Genea Security Platform + Raptor Emergency Management Integration](https://help.getgenea.com/en/articles/12301679-genea-security-platform-raptor-emergency-management-integration.md): Connect Genea with Raptor Emergency Management to synchronize emergency actions between both systems.
- [Shooter Detection System Integration Setup Guide](https://help.getgenea.com/en/articles/12886174-shooter-detection-system-integration-setup-guide.md): This is a step-by-step guide for how to connect your shooter detection system with Genea.
- [Shooter Detection System Integration](https://help.getgenea.com/en/articles/12886181-shooter-detection-system-integration.md)
- [Genea Access Control System Integration with Rhombus Video Management System](https://help.getgenea.com/en/articles/5835176-genea-access-control-system-integration-with-rhombus-video-management-system.md): Learn how to integrate your Genea Access Control System with Rhombus System
- [Genea Access Control System Integration with Avigilon Alta Video Management System](https://help.getgenea.com/en/articles/6432821-genea-access-control-system-integration-with-avigilon-alta-video-management-system.md): Learn how to integrate your Genea Access Control System with Avigilon Alta Video Management System
- [Genea Access Control System Integration with Arcules Video Management System](https://help.getgenea.com/en/articles/7181925-genea-access-control-system-integration-with-arcules-video-management-system.md): Learn how to integrate your Genea Access Control System with Arcules Video Management System
- [Genea Access Control System Integration with exacqVision Video Management System](https://help.getgenea.com/en/articles/5109107-genea-access-control-system-integration-with-exacqvision-video-management-system.md): Learn how to integrate your Genea Access Control System with exacqVision Video Management System
- [Genea Access Control System Integration with Salient Video Management System](https://help.getgenea.com/en/articles/6907546-genea-access-control-system-integration-with-salient-video-management-system.md): Learn how to integrate your Genea Access Control System with Salient Video Management System
- [Genea Access Control System Integration with Milestone Video Management System](https://help.getgenea.com/en/articles/4703512-genea-access-control-system-integration-with-milestone-video-management-system.md): Learn how to integrate your Genea Access Control System with Milestone Video Management System
- [Genea Access Control + Meraki Camera Integration](https://help.getgenea.com/en/articles/2953277-genea-access-control-meraki-camera-integration.md): Learn how to integrate your Genea Access Control System with Meraki Security Cameras.
- [Genea Access Control System Integration with Tyco Cloud Video Management System](https://help.getgenea.com/en/articles/4272611-genea-access-control-system-integration-with-tyco-cloud-video-management-system.md): Learn how to integrate your Genea Access Control System with Tyco Cloud Video Management System
- [Genea Access Control System Integration with Eagle Eye Video Management System](https://help.getgenea.com/en/articles/4396270-genea-access-control-system-integration-with-eagle-eye-video-management-system.md): Learn how to integrate your Genea Access Control System with Eagle Eye Video Management System
- [Genea Access Control System Integration with Milestone Kite Video Management System](https://help.getgenea.com/en/articles/7936716-genea-access-control-system-integration-with-milestone-kite-video-management-system.md): Learn how to integrate your Genea Access Control System with Milestone Kite Video Management System
- [Genea Access Control System Integration with Avigilon Unity Video Management System](https://help.getgenea.com/en/articles/8403379-genea-access-control-system-integration-with-avigilon-unity-video-management-system.md): Learn how to integrate your Genea Access Control System with Avigilon Unity Video Management System
- [Genea Access Control System Integration with Hanwha Video Management System](https://help.getgenea.com/en/articles/11640483-genea-access-control-system-integration-with-hanwha-video-management-system.md): Learn how to set up and monitor the Hanwha VMS integration within the Genea dashboard.
- [Genea Access Control System Integration with Piko Video Management System](https://help.getgenea.com/en/articles/11832379-genea-access-control-system-integration-with-piko-video-management-system.md): Learn how to set up and monitor the Piko VMS integration within the Genea dashboard.
- [Genea Access Control System Integration with Milestone’s Mobile Server Video Management System](https://help.getgenea.com/en/articles/9337598-genea-access-control-system-integration-with-milestone-s-mobile-server-video-management-system.md): Learn how to integrate your Genea Access Control System with Milestone Mobile Server Video Management System
- [Genea Access Control System Integration with Ambient.ai Video Management System](https://help.getgenea.com/en/articles/12807256-genea-access-control-system-integration-with-ambient-ai-video-management-system.md): Learn how to integrate your Genea Access Control System with Ambient.ai System
- [Genea Access Control System Integration with OpenEye Video Management System](https://help.getgenea.com/en/articles/13212327-genea-access-control-system-integration-with-openeye-video-management-system.md): Learn how to connect your OpenEye Video Management System \(VMS\) with Genea to view live and recorded camera footage alongside access events, alarms, and door activity.
- [Genea Access Control System Integration with Verkada Video Management System](https://help.getgenea.com/en/articles/13683829-genea-access-control-system-integration-with-verkada-video-management-system.md): Learn how to connect your Verkada organization to Genea to view live and recorded camera footage alongside access events, alarms, and door activity.
- [Genea Access Control System Integration with Lumana Video Management System](https://help.getgenea.com/en/articles/15460625-genea-access-control-system-integration-with-lumana-video-management-system.md): Learn how to integrate your Genea Access Control System with Lumana Video Management System
- [Arcules VMS - View Live Stream and Access Control Playback on Genea Mobile Access](https://help.getgenea.com/en/articles/9515052-arcules-vms-view-live-stream-and-access-control-playback-on-genea-mobile-access.md): Access Control Events Playback and Live Camera Streaming on the go for Arcules Video Management Cameras
- [How to re-authenticate your Microsoft Entra ID integration with Genea?](https://help.getgenea.com/en/articles/4660683-how-to-re-authenticate-your-microsoft-entra-id-integration-with-genea.md): Learn how to re-authenticate your user provisioning and de-provisioning from Microsoft Entra to Genea.
- [Genea Access Control + OneLogin: Employee Provisioning Integration](https://help.getgenea.com/en/articles/1285393-genea-access-control-onelogin-employee-provisioning-integration.md): Automatically sync your OneLogin employee directory with Genea using SCIM.
- [Genea Access Control + Google Workspace: Employee Provisioning Integration](https://help.getgenea.com/en/articles/1628183-genea-access-control-google-workspace-employee-provisioning-integration.md): Automatically sync your Google Workspace employee directory with Genea
- [Genea Access Control + Microsoft Entra ID: Employee Provisioning Integration](https://help.getgenea.com/en/articles/1502978-genea-access-control-microsoft-entra-id-employee-provisioning-integration.md): Learn how to automatically sync your Microsoft Entra ID \(formerly known as Azure AD\) employee directory with Genea.
- [Genea Access Control + On-Premise Active Directory: Employee Provisioning Integration](https://help.getgenea.com/en/articles/1747437-genea-access-control-on-premise-active-directory-employee-provisioning-integration.md): Learn how to automatically sync your AD employee directory with Genea.
- [How to create a Keycard via Entra ID & Okta?](https://help.getgenea.com/en/articles/11790601-how-to-create-a-keycard-via-entra-id-okta.md)
- [Genea Security + Atrium Campus Integration](https://help.getgenea.com/en/articles/13349087-genea-security-atrium-campus-integration.md)
- [SFTP Integration](https://help.getgenea.com/en/articles/13701263-sftp-integration.md)
- [Genea Access Control + Microsoft Teams Integration](https://help.getgenea.com/en/articles/3639317-genea-access-control-microsoft-teams-integration.md)
- [Genea Access Control + Webex by Cisco Integration](https://help.getgenea.com/en/articles/7234236-genea-access-control-webex-by-cisco-integration.md): Learn how to integrate your Genea Access Control System with Webex by Cisco
- [Genea Access Control + Slack Integration](https://help.getgenea.com/en/articles/972108-genea-access-control-slack-integration.md)
- [Custom SMTP Settings](https://help.getgenea.com/en/articles/4598140-custom-smtp-settings.md): Learn how to customize your SMTP settings so that the notification emails come from an email address of your choice.
- [How to Enable Single Sign-On With SAML for Microsoft Entra ID](https://help.getgenea.com/en/articles/3701874-how-to-enable-single-sign-on-with-saml-for-microsoft-entra-id.md): Genea + Microsoft Entra ID Single Sign-On
- [How to Enable Single Sign-On With ADFS and SAML for Active Directory](https://help.getgenea.com/en/articles/3721786-how-to-enable-single-sign-on-with-adfs-and-saml-for-active-directory.md): Genea + Active Directory Single Sign-On
- [How to Enable Single Sign-On With SAML for OneLogin](https://help.getgenea.com/en/articles/3701637-how-to-enable-single-sign-on-with-saml-for-onelogin.md): Genea + OneLogin Single Sign-On
- [How to Enable Single Sign-On With SAML for Okta](https://help.getgenea.com/en/articles/1189897-how-to-enable-single-sign-on-with-saml-for-okta.md): Genea Access Control + Okta Single Sign-On
- [How to Enable Single Sign-On with SAML for G Suite](https://help.getgenea.com/en/articles/1189659-how-to-enable-single-sign-on-with-saml-for-g-suite.md): Genea Access Control + G Suite Single Sign-On
- [How to enable STid Security as Mobile Access Provider?](https://help.getgenea.com/en/articles/5939609-how-to-enable-stid-security-as-mobile-access-provider.md): Learn how to install STid mobile access with Genea
- [Genea Access Control System Integration with HID Mobile Wallet](https://help.getgenea.com/en/articles/6445105-genea-access-control-system-integration-with-hid-mobile-wallet.md): How to install the HID Mobile Wallet to enable users to provision the Access Control passes in their Apple and Google Wallet.
- [Add to Apple Wallet - HID X Genea Mobile Access](https://help.getgenea.com/en/articles/6426149-add-to-apple-wallet-hid-x-genea-mobile-access.md): Provide the facility to add the access control pass to Apple Wallet for HID Readers.
- [Add to Google Wallet - HID X Genea Mobile Access](https://help.getgenea.com/en/articles/9556964-add-to-google-wallet-hid-x-genea-mobile-access.md): Provide the facility to add the access control pass to Google Wallet for HID Readers.
- [Add to Google Wallet - Wavelynx X Genea Mobile Access](https://help.getgenea.com/en/articles/10045568-add-to-google-wallet-wavelynx-x-genea-mobile-access.md): Provide the facility to add the access control pass to Google Wallet for Wavelynx Readers.
- [Add to Apple Wallet - Wavelynx X Genea Mobile Access](https://help.getgenea.com/en/articles/10045155-add-to-apple-wallet-wavelynx-x-genea-mobile-access.md): Provide the facility to add the access control pass to Apple Wallet for Wavelynx Readers.
- [Genea Security Integration with Wavelynx Mobile Credentials](https://help.getgenea.com/en/articles/10006825-genea-security-integration-with-wavelynx-mobile-credentials.md): This guide will help administrators configure Wavelynx Mobile Credentials, enabling users to provision App-based and Mobile Wallet keys.
- [Genea Access Control + Schindler : Elevator Integration](https://help.getgenea.com/en/articles/5916185-genea-access-control-schindler-elevator-integration.md): Manage your Schindler elevator access with Genea ACS

## For Administrators - Mercury

- [How to Create an Access Group](https://help.getgenea.com/en/articles/3943337-how-to-create-an-access-group.md)
- [Genea Access Control + Okta : Employee Provisioning Integration](https://help.getgenea.com/en/articles/865793-genea-access-control-okta-employee-provisioning-integration.md): Automatically sync your Okta employee directory with Genea Access Control.
- [What Your Controller Can Handle: A Capacity Overview](https://help.getgenea.com/en/articles/12165303-what-your-controller-can-handle-a-capacity-overview.md): A quick reference to maximum cards, access groups, and other limits across controllers.
- [Genea Access Control System Integration with Schindler Destination Dispatch System \(New Version Only\)](https://help.getgenea.com/en/articles/12227689-genea-access-control-system-integration-with-schindler-destination-dispatch-system-new-version-only.md): Learn how to integrate your Genea Access Control System with Schindler Destination Dispatch Elevator System
- [Building Sync \(BAGs\) Access Assignment via User Groups – Tenant Portal](https://help.getgenea.com/en/articles/13741124-building-sync-bags-access-assignment-via-user-groups-tenant-portal.md): Learn how Building Access Groups \(BAGs\) are assigned through User Groups.
- [Bulk User Import via CSV in Building & Tenant Portal](https://help.getgenea.com/en/articles/15129057-bulk-user-import-via-csv-in-building-tenant-portal.md)

## Product Updates

- [Genea Security Product Updates](https://help.getgenea.com/en/articles/9276313-genea-security-product-updates.md): Release highlights

## Mobile App

- [How can I troubleshoot issues or persistent messages in the Genea Mobile Access app?](https://help.getgenea.com/en/articles/15002055-how-can-i-troubleshoot-issues-or-persistent-messages-in-the-genea-mobile-access-app.md)
- [How can I troubleshoot and manage issues with mobile key activation and usage?](https://help.getgenea.com/en/articles/15002340-how-can-i-troubleshoot-and-manage-issues-with-mobile-key-activation-and-usage.md)
- [Camera Wall Setup and Timeline View – Mobile App](https://help.getgenea.com/en/articles/15009504-camera-wall-setup-and-timeline-view-mobile-app.md): This article walks you through how to set up your Camera Wall, manage cameras, and use the Timeline playback controls.

## General

- [Genea Support & Response Times](https://help.getgenea.com/en/articles/15003043-genea-support-response-times.md): Genea's support channels, SLAs, response times, and expected resolution times.