Re-authenticate your Azure integration
Some scenarios might require you to re-authenticate your Azure AD integration with Genea. For example:
If you have made permission changes to the Genea Access Control app within Azure.
When the Genea Access Control app is installed, it requests permissions to access the group information from your Azure AD to the Genea application, which we use while matching the integration rules and provisioning the users from Azure to Genea. When the permissions are granted and integration setup is done, these reflect under "User consent" permissions under Genea Access Control app within Azure AD. If by any chance, these permissions are altered from their initial states, then provisioning will stop and you will require to re-authenticate the integration.
To verify the permissions, navigate to Genea Access Control app from your Azure admin portal. Locate Permissions > User consent. Genea Access Control app requires the below permissions for integration to work properly.
Genea Access Control app is deleted from your Azure Enterprise applications.
Mistakenly, if the Genea Access Control app gets deleted from your enterprise application list, then your integration with Genea will stop and you will need to re-authenticate Genea integration with Azure.
If the token of integration is corrupted in any way.
A simple way to check if the token of integration holds valid within Genea is to go to Integrations > Windows Azure > Manage > Integration rules. You can try creating a new rule and add a condition to match groups. If you have groups created in your Azure AD, but they do not populate in the drop-down, that means that the added token is unable to access the group information from your Azure AD. To fix this issue, you will need to re-authenticate your integration with Genea,
How to re-authenticate your integration?
To re-authenticate the integration between your Genea app and Azure, proceed a follow:
1. Navigate to Integrations > Windows Azure > Manage, from your Genea admin dashboard.
2. Click on "Re-authentication".
3. Re-authentication will ask for your consent on the permissions required by the app. Click on "Accept" to grant consent and your Genea app integration with Azure will be re-authenticated. After re-authenticating, you will not require you to update your SCIM app token User provisioning and de-provisioning will work expectedly.
Note: The user re-authenticating the integration in Genea must be a Global Administrator in your Azure AD.
If you need assistance performing the above steps, or if you'd like to share feedback, you can always reach the Genea Support Team via live chat in your Genea web app. You can also contact us via email at email@example.com.