Two-factor authentication is an extra layer of security used to make sure that people trying to gain access to an account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, they will be required to provide another piece of information. The second factor can be a 2FA increases the security of your account. Even if somebody guesses your password, they won’t be able to access your account. With 2FA, a potential compromise of just one of these factors won’t unlock the account. So, even if your password is stolen or your phone is lost, the chances of someone else having your second-factor information is highly unlikely.

With Genea application, the second factor of authentication can be achieved by one of the followings:

  1. Using a Mobile App: Security codes can be generated by using an authenticator app such as Google Authenticator, Authy, Microsoft Authenticator, etc. Authenticator usually generates a six-to-eight digit one-time password which users must enter in addition to their usual login details.
  2. Using SMS: Security codes are sent to the mobile phone through SMS, which users must enter on top of their login username password.

How to Enable Two-Factor Authentication for your Genea Account:

You can enable 2FA for your account from the Genea admin dashboard. Follow the below steps to enable the 2FA for your account:

1. Go to "My Profile" from the top right corner.

2. Locate the two-factor authentication section and click on "Enable".

Enabling 2FA using a mobile app:

Download an authenticator app, like Google Authenticator or any other from the app store, hit "add" and scan this barcode to set up your account.

Enter the verification PIN you see in the authenticator and click verify.

Once the setup is done, a recovery code will be displayed on the screen. Keep it safe, as this code will be required if you wish to disable 2FA at any point in time.

Enabling 2FA using SMS:

You can also use 2FA using SMS where Genea will send you security codes on your mobile phone, every time you login into the application.

To enable two-factor using SMS, choose "Use SMS" while enabling the 2FA for your account.

Enter your mobile number where you want to receive the SMS for security code, and click "Send SMS".

Enter the verification PIN you receive through SMS and verify your account.

A recovery code will be displayed on the screen. Keep it safe, as this code will be required if you wish to disable 2FA at any point in time.

Now that you have set up 2FA for your Genea account, you will have to enter the security code as a part of second-factor authentication before you login into the application.

How to Disable Two-Factor Authentication for your Genea Account:

1. To disable 2FA from your account, simply login to Genea admin dashboard. Go to "My Profile > Two-Factor Authentication", click on "Disable".

2. 2FA is an essential security measure, that uses your phone to help prevent unauthorized access to your account. Be it authenticator or SMS, it requires you to have your mobile device to receive the security code that Genea sends you when you try to gain access to your account. In case, you can’t find the one device you use to verify that you are actually you, you can still disable your 2FA with the recovery code. Click on "Remove two-factor authentication" while you try to login into your account.

Enter your account recovery code, which you have received while setting up 2FA. Click "Next".

Entering a valid recovery code will unbind your account from the 2nd authentication factor and you will be able to login to your Genea account with only a username and password.

If you would like to learn more about how to enable two-factor authentication for your account, please send inquiries to acsupport@getgenea.com.

Did this answer your question?