Re-authenticate your Microsoft Entra ID integration
Some scenarios might require you to re-authenticate your Microsoft Entra ID integration with Genea. For example:
If you have made permission changes to the Sequr app within Microsoft Entra.
When the Microsoft Entra ID is installed in Genea, it requests permission to access the group information from your Microsoft Entra ID, which we use while matching the integration rules and provisioning the users from Microsoft Entra to Genea. When the permissions are granted and integration setup is done, these reflect under "User consent" permissions under Sequr app within Microsoft Entra ID. If by any chance, these permissions are altered from their initial states, then provisioning will stop and you will require to re-authenticate the integration.
To verify the permissions, navigate to Sequr app from your Microsoft Entra admin portal. Locate Permissions > User consent. Sequr app requires the below permissions for integration to work properly.
Sequr app is deleted from your Microsoft Entra Enterprise applications.
Mistakenly, if the Sequr app gets deleted from your enterprise application list, then your integration with Genea will stop and you will need to re-authenticate Genea integration with Microsoft Entra.
If the token of integration is corrupted in any way.
A simple way to check if the token of integration holds valid within Genea is to go to Integrations > Microsoft Entra ID > Manage > Integration rules. You can try creating a new rule and add a condition to match groups. If you have groups created in your Microsoft Entra ID, but they do not populate in the drop-down, that means that the added token is unable to access the group information from your Microsoft Entra ID. To fix this issue, you will need to re-authenticate your integration with Genea.
How to re-authenticate your integration?
To re-authenticate the integration between your Genea app and Microsoft Entra, proceed a follow:
1. Navigate to Integrations > Microsoft Entra ID > Manage, from your Genea admin dashboard.
2. Click on "Re-authentication".
3. Re-authentication will ask for your consent on the permissions required by the app. Click on "Accept" to grant consent and your Genea app integration with Microsoft Entra ID will be re-authenticated. After re-authenticating, you will not require you to update your SCIM app token User provisioning and de-provisioning will work expectedly.
Note: The user re-authenticating the integration in Genea must be a Global Administrator in your Microsoft Entra ID.
If you need assistance performing the above steps, or if you'd like to share feedback, you can always reach the Genea Support Team via live chat in your Genea web app. You can also contact us via email at acsupport@getgenea.com.