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Pricing Policy for Back Billing & Statement Revisions
Pricing Policy for Back Billing & Statement Revisions

Updated policy for metering statement revisions & back billing requests.

Lindsey Lewis avatar
Written by Lindsey Lewis
Updated over 3 weeks ago

Effective Date: January 1, 2025

To ensure clarity and transparency in our billing process, we have updated our pricing policy for back billing and statement revision requests. Back billing and Revision requests are considered changes for previously approved and closed billing cycles. These updates address cases where essential information was not provided before the initial generation of billing statements, necessitating adjustments. The revised policy ensures appropriate cost allocation for time-intensive adjustments and accurately reflects the resources required to process and verify statement revisions.

1. Single Month Revision

  • A flat fee of $150 will be charged for revising a single month's statement. This fee covers up to 10 individual statements.

  • For revision requests exceeding 10 statements, additional fees may apply. You will be notified in advance of any extra charges.

2. Revisions for Additional Months

  • For revisions spanning multiple months, fees will be calculated based on the per-meter rate for the adjustments, multiplied by the number of affected meters for each additional month.

3. Notification and Agreement

  • If any revisions exceed the outlined criteria, we will notify you of the applicable charges in advance.

  • Work will only proceed once you agree to the charges.

  • By submitting a revision request, you consent to the fees outlined based on the revised billing calculations.

If you have any questions about this policy or need assistance, please contact our support team for clarification.

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