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Genea Security Platform + 2N Intercom Integration

Set up SIP based calling between your 2N Intercom devices and the Genea platform.

Anmol Gupta avatar
Written by Anmol Gupta
Updated over 7 months ago

This article walks you through how to connect, configure, and register 2N intercoms (Verso, Solo, Force, Style, Base, and more) so they appear as online and make/receive calls within the Genea dashboard.

What This Article Helps You Do

  • Configure your 2N intercom device with Genea’s SIP credentials

  • Register intercoms with Genea's SIP server (sip.sequr.io)

  • Troubleshoot registration or call issues

  • Ensure your device licenses and firewall settings are correct

Step 1: Get Your SIP Credentials from Genea

  1. Go to the Genea dashboard → Hardware → Intercoms

  2. Click on the intercom you want to configure.

  3. Copy the following fields:

    • SIP ID / Username:Used as the phone number and for authentication.

    • Password: Used as the intercom’s registration password.

    • Server Domain / Outbound Proxy: Identifies the SIP server domain (sip.sequr.io).

    • Outbound Transport: Set to TLS to ensure secure communication.

Note: Keep this info handy - you'll need it during the setup.

Step 2: Confirm Network & Firewall Access

Make sure the following are allowed on your network:

  • Outbound TCP connection on port 5061 to sip.sequr.io

  • Outbound + return UDP RTP ports: 10000–20000

  • SIP-TLS traffic allowed through any deep packet inspection or firewall filters

Step 3: Access the 2N Web Interface

Open a browser and enter your intercom’s local IP address to access the 2N admin portal.

Step 4: Verify Required Licenses

Go to: State → License
Make sure both are Yes:

  • SIPS (Secure SIP signaling)

  • SRTP (Secure RTP media for voice)

Both SIPS and SRTP must be set to Yes. These licenses are essential for secure communication. If they are not active, the intercom may not function correctly with Genea’s SIP service.

Step 5: Configure SIP Account

For 2N IP

Navigate to: Services → Phone → SIP 1
Configure:

  1. In the 2N Web UI Navigate to Services → Phone → SIP1

  2. Enable SIP Account: Check the box labeled Enable SIP Account

  3. Device Identity:

    1. Display Name: (Optional, for internal identification)

    2. Phone Number: Enter the SIP ID / Username from the Genea dashboard

    3. Domain: Enter sip.sequr.io

  4. Authentication:

    1. Authentication ID: Enter the SIP ID / Username

    2. Password: Enter the password obtained from the Genea dashboard

  5. SIP Proxy:

    1. Proxy Address: sip.sequr.io

    2. Proxy Port: 5061

    3. Backup Proxy Address: sip.sequr.io

    4. Backup Proxy Port: 5061

  6. SIP Registar: This section ensures that the device can register and report its status properly.

    1. Registration Enabled: Checked

    2. Registrar Address: sip.sequr.io

    3. Registrar Port: 5061

    4. Backup Registrar Address: sip.sequr.io

    5. Backup Registrar Port: 5061

    6. Registration Expiry: 120

  7. Advanced Settings:

    1. SIP Transport Protocol: TLS

    2. Lowest Allowed TLS Version: TLS 1.2

    3. Local SIP Port: 5061

    4. Send Keep Alive Packets: Checked

    5. IP Address Filter Enabled: Checked

    6. Starting RTP Port: 10000

    7. RTP Timeout: 60

  8. Save this configuration and check for the SIP Registrar Registration State

Note: For 2N IP Style:

Navigate to: Calling → SIP 1 → Configuration. The same fields apply (SIP ID, domain, password, proxy, transport protocol, and RTP settings).

Step 6: Set Audio & Video Preferences

Navigate to:

  • Services → Phone → Audio

  • Services → Phone → Video (or Calling → SIP 1 → Video for Style devices)

Ensure that:

  • Required codecs are selected, we support the following codecs.

    • Audio: opus, ulaw, alaw

    • Video: vp8, h264

  • Priority and bitrate are configured as per your needs

Step 7: Configure Call Handling

Go to:

  • Services → Phone → Calls or

  • Calling → General Settings

Set:

  • Call Answering Mode: Automatic

  • Replicate call routing settings as per your internal policy

Step 8: User Directory Setup

Navigate to: Directory → Users

Add phone numbers in this format:
​sip:<ring_group_number>@sip.sequr.io:5061

This allows the intercom to dial ring groups within your Genea configuration.

Final Check: Device Online?

Once saved, the intercom should show as Online in your Genea dashboard under Hardware → Intercoms.

Troubleshooting

Device not registering?
Double-check SIP credentials and TLS settings. Ensure licenses (SIPS + SRTP) are active and that your network allows port 5061.

No audio/video during calls?
Check codec selections, and ensure RTP ports 10000–20000 are open on both ends.

Call fails or cuts off?
Try increasing RTP timeout and lowering registration expiry. Keep-alive packets should be enabled.

Still stuck? Contact us at acsupport@getgenea.com

Need Help?

If you have any questions about this integration, or have any feature requests, please reach out to acsupport@getgenea.com.

Explore more at: help.getgenea.com

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