Genea

This article walks you through connecting your Zenitel intercom system with Genea’s SIP cloud service. Once integrated, your intercom will appear as Online in the Genea dashboard, and you’ll be able to make and receive calls from the device with video support if available.

Step1: Retrieve SIP Credentials from Genea

Go to <code>Hardware → Intercoms</code>.

- SIP ID / Username - Used as the phone number and for authentication.
- Password - Used as the intercom’s registration password.
- Server Domain / Outbound Proxy - Always set to <code>sip.sequr.io</code>.
- Outbound Transport - Set to <code>TLS</code>.

1. Log into the Genea Web Portal.
2. Go to <code>Hardware → Intercoms</code>.
3. Select the relevant Zenitel device.
4. Copy the following credentials:
 - SIP ID / Username - Used as the phone number and for authentication.
 - Password - Used as the intercom’s registration password.
 - Server Domain / Outbound Proxy - Always set to <code>sip.sequr.io</code>.
 - Outbound Transport - Set to <code>TLS</code>.

<code>Keep these details handy for the next steps.</code>

Allow outbound TCP on port 5061 to <code>sip.sequr.io</code> for SIP registration.

Allow UDP RTP ports 10000–20000 for media transmission.

If using firewall inspection, allow or bypass <code>sip.sequr.io</code> for SIP-TLS traffic.

- Allow outbound TCP on port 5061 to <code>sip.sequr.io</code> for SIP registration.
- Allow UDP RTP ports 10000–20000 for media transmission.
- If using firewall inspection, allow or bypass <code>sip.sequr.io</code> for SIP-TLS traffic.

Open a web browser and enter the IP address of your Zenitel Intercom device to access the Web User Interface (Web UI).

1. Open a web browser and enter the IP address of your Zenitel Intercom device to access the Web User Interface (Web UI).

- Go to <code>Main → Main Settings</code>
- Set protocol to SIP

- Navigate to <code>SIP Configuration → Account Call</code>
- Enter credentials from Genea:
 - Number (SIP ID) and Authentication Username: Username (Genea Dashboard)
 - Authentication Password: Password (Genea Dashboard)
 - Server / Outbound Proxy → <code>sip.sequr.io</code>
- In Call Settings, configure codec priority as per the reference screenshot in the onboarding doc.

- Go to <code>SIP Configuration → Direct Access Keys</code>
- Enter the Ring Group Number from the Genea dashboard.
- Update Idle, Call, and Hold states accordingly.

- Go to <code>SIP Configuration → Video</code> and replicate shown settings.
- Then, visit <code>Advanced Video</code> and mirror those settings as well.

- Navigate to <code>Advanced Network → Firewall</code>
- Ensure all necessary rules are in place to allow two-way communication between Zenitel and Genea Cloud.

1. Enable SIP Protocol
 - Go to <code>Main → Main Settings</code>
 - Set protocol to SIP

2. Configure SIP Account
 - Navigate to <code>SIP Configuration → Account Call</code>
 - Enter credentials from Genea:
 - Number (SIP ID) and Authentication Username: Username (Genea Dashboard)
 - Authentication Password: Password (Genea Dashboard)
 - Server / Outbound Proxy → <code>sip.sequr.io</code>
 - In Call Settings, configure codec priority as per the reference screenshot in the onboarding doc.
 

3. Set Up Direct Access Keys
 - Go to <code>SIP Configuration → Direct Access Keys</code>
 - Enter the Ring Group Number from the Genea dashboard.
 - Update Idle, Call, and Hold states accordingly.
 
 
4. Configure Video Settings
 - Go to <code>SIP Configuration → Video</code> and replicate shown settings.
 - Then, visit <code>Advanced Video</code> and mirror those settings as well.
 
 
 
 
 
5. Verify Firewall Rules in UI
 - Navigate to <code>Advanced Network → Firewall</code>
 - Ensure all necessary rules are in place to allow two-way communication between Zenitel and Genea Cloud.

Once the device is configured correctly, it should show as Online in your Genea dashboard under <code>Hardware → Intercoms</code>.

You’re now ready to route intercom calls, enable Ring Groups, and manage your Zenitel device directly from Genea.

Device not appearing online? Double check your SIP credentials in both Genea and Zenitel UI. Also, confirm your network allows outbound TCP on port 5061 to <code>sip.sequr.io</code>.

Calls not connecting? Verify that codec priorities match the recommended settings and that your firewall is not blocking RTP media ports (10000–20000).

No video feed? Ensure the intercom model supports video and that the video settings are correctly applied under both <code>Video</code> and <code>Advanced Video</code> tabs.

Still stuck? Contact us at <a href="mailto:acsupport@getgenea.com" target="_blank" rel="nofollow noopener noreferrer">acsupport@getgenea.com</a>

If you have any questions about this integration, or have any feature requests, please reach out to <a href="mailto:acsupport@getgenea.com" target="_blank" rel="nofollow noopener noreferrer">acsupport@getgenea.com</a><a href="mailto:support@sequr.io" target="_blank" rel="nofollow noopener noreferrer">.</a>

Explore more at: <a href="https://help.getgenea.com/">help.getgenea.com</a>

Set up your Zenitel intercom with Genea to enable SIP-based audio/video communication, cloud management, and call routing.

Genea Security Platform + Zenitel Intercom Integration

www.getgenea.com

Find answers and get help from Intercom Support and Community Experts

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Genea Security Platform + Zenitel Intercom Integration

Step1: Retrieve SIP Credentials from Genea

Step2: Confirm Network Access

Step3: Configure Zenitel Web Interface

Enable SIP Protocol

Configure SIP Account

Set Up Direct Access Keys

Configure Video Settings

Verify Firewall Rules in UI

Final Check: Device Online?

Troubleshooting

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