TL;DR - Quick Setup Guide
Install the Integration: Navigate to Global Overview > Integrations, locate Intercom, and click Install.
Add an Intercom Device: Under the Hardware tab, click Add, then enter Name, Manufacturer, Model, and optional description.
Configure the Intercom: Click Save to access the Details page.
Attach to a Door: Click Attach Door, select the door location, and click Save.
Assign a Ring Group: Click Attach Ring Group, select the group, and click Save.
Test the Intercom: Navigate to the Intercom Details page and click Test Call.
Monitor Logs: View call statuses, timestamps, and recordings in Intercom Logs and Access Logs.
Map to Floor Plans: Open Floor Plans, select Add Devices, and drag the intercom to its location.
Customize Permissions: Assign Intercom Management and Hardware Management roles as needed.
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With Genea’s intercom integration, managing building access becomes easier and more secure. This feature lets you talk to visitors in real time using audio and video, right from your phone or computer. You can unlock doors remotely after verifying who’s at the entrance, and every interaction is logged with timestamps for future reference. This makes it simple to keep track of visitors and control access without needing to be on-site.
Core Functionalities
Two-Way Audio and Video Communication: This feature allows users to interact with visitors in real-time through Genea’s web or mobile app. Users can see and speak to visitors, ensuring proper verification before granting access.
Remote Door Access Control: With this functionality, users can unlock or deny access to doors remotely after confirming a visitor’s identity. Every door access action is securely logged for auditing and compliance purposes.
Visitor Tracking and Logging: The platform maintains detailed logs of all visitor entries and exits, including timestamps and locations. These logs help enhance security and provide a clear history of building activity.
Ring Group Support: Users can assign intercom calls to a predefined group of responders. Calls can be routed sequentially (one user at a time) or in parallel (all users simultaneously), ensuring prompt responses.
Intercom Mapping to Floor Plans: Intercom devices can be mapped to digital building floor plans, allowing users to visualize and manage their locations. This feature helps streamline intercom monitoring and control.
Intercom Logs and Call Recordings: Users can access detailed logs for all intercom calls, including timestamps, answered/unanswered statuses, and recordings of completed calls. This ensures complete traceability.
Customizable Permissions: Role-based permissions can be assigned to manage intercom operations or hardware configuration. This allows for tailored access control based on user responsibilities.
Call Scheduling and Recording Options: Users can set specific work hours for receiving calls and enable call recording to maintain compliance and improve security practices.
Note: Each intercom device utilizes a single license, and every intercom device requires its own dedicated license within Genea. If you need to increase the number of intercom licenses to accommodate additional devices, we recommend reaching out to our Sales team at sales@getgenea.com. They will be happy to assist you with reviewing your current plan, providing a quote for the additional license(s), and upgrading your license count to ensure all of your intercom devices are fully supported.
Getting Started
To get started with the Intercom Integration, Navigate to Global Overview > Integrations, and scroll down to Intercom.
Click on Install to enable the Intercom integration.
Once done, the new intercom devices will be available for configuration under the Hardware tab. Switch to a location, select the Hardware tab, and then click Add to configure a new intercom device. Fill in the required fields, such as Name, Manufacturer, Model, and an optional Description.
Click Save to continue, and the Details page will appear.
Click Save to continue, and the Details page will appear.
On the Details page, you can
Edit the Intercom device settings,
Attach the Intercom Device to a Door
Assign a Ring Group to the intercom
View Intercom logs and access logs
If the SIP Intercom ask for a port then use 5061 port for configuration.
Testing the Intercom
Return to the Intercom Details page for the intercom you created. Click the Test Call button. Verify that the intercom device initiates a call and that the call is received by the Intercom.
Attaching Doors
Attaching intercoms to doors involves linking specific intercom devices to corresponding entry points. This setup ensures that when a visitor initiates a call from an intercom, it is immediately associated with the correct door. Users can then communicate with visitors via audio and video and remotely unlock or deny access to the designated door.
All interactions, including door unlock events, are securely logged for auditing and compliance purposes. This feature enhances both security and efficiency, ensuring that only verified visitors are granted access while providing a clear record of all activity.
In the Attach Door section, click Attach.
Select the door location, and click Save.
Attach Ring Group
Attaching a ring group to an intercom ensures that multiple users can be notified and respond to intercom calls, enhancing accessibility and response efficiency. A ring group is a predefined set of users assigned to handle calls from a specific intercom. When a visitor presses the intercom button, the system alerts all members of the ring group based on the configured calling method—either sequentially or in parallel.
In the In the Attach Ring Group section, click Attach.
Select the Ring Group, and click Save.
Intercom Logs and Access Logs
Intercom logs and access logs are available at the bottom of the screen. In Intercom Logs, you can view the call status (answered or unanswered), timestamps, and recordings of answered calls. Access Logs track all entry events for security purposes.
Create Ring Groups
On the Hardware tab, click Intercom, and the Intercom list page appears. Click Ring Groups tab, and click Add to create a new Ring Group. Go to the Ring Groups section in the application.
Click on Add Ring Group button.
Add the recipients who will receive intercom calls. This can include users from the web app, mobile app, or phones.
Save the ring group.
Enter the Name and Description of the Ring Group and click Save. The Ring Group Details page appears.
Click Add in the Users section to add recipients who will receive intercom calls. This can include users from the web app, mobile app, or phones. Note that you only can add upto a maximum of 5 users to a Ring Group.
Click Add User(s) to add the users to the Ring Group.
Group Call Settings
In the Group Call Settings card, click Edit to modify the Group Call Settings. You can
Set the call routing to Sequential or parallel
Enable or disable Call Recording
Schedule work hours when you will receive calls
Sequential Calling
In sequential calling, intercom calls are routed to designated users one at a time, following a predefined order. The system starts by attempting to connect with the first user on the list. If the first user does not answer, it proceeds to the next user, continuing down the list until the call is answered or all users have been tried. This method is particularly useful when there is a priority hierarchy for handling intercom calls, such as contacting primary security personnel before backup staff. For example, if a visitor presses the intercom button, the call may first ring User A. If User A doesn’t answer, it then rings User B, and if User B also doesn’t respond, it proceeds to User C.
Parallel Calling
Parallel calling, on the other hand, routes intercom calls to multiple designated users at the same time. All users receive the call simultaneously, and the first person to answer handles the call. Once the call is picked up, it stops ringing for the other users. This method is ideal in urgent scenarios where a rapid response is critical, as it ensures that whoever is available first can attend to the call. For example, if a visitor presses the intercom button, Users A, B, and C would all receive the call at the same time. If User B answers, the call stops ringing for Users A and C.
Mapping Intercoms to Floor Plans
Mapping intercoms to floor plans means placing the Intercom locations on a digital map of your building within the Genea platform. This feature helps you visually track and manage where each intercom is installed.
Select Floor Plans and Add or Open a Floor Plan. Click Add Devices, and then select Intercom. Simply Drag and drop an Intercom device to the Floor Plan.
Once done, you can manage the Intercom device from the Floor Plan. You can also view the Intercom logs and the access Logs.
Resource Permissions for managing Intercom
In Custom Roles, two Resource Permissions can be configured to grant users access to manage Intercom functionalities.
Intercom Management: This permission allows users to perform day-to-day tasks related to intercom operations. This role is ideal for receptionists, security personnel, or administrators who need to manage access and interact with visitors in real-time. Key functionalities include:
Answering intercom calls.
Managing two-way audio and video communication.
Granting or denying access remotely via the Genea platform.
Intercom Hardware Management: This permission provides control over the configuration and maintenance of intercom hardware. Typically assigned to IT administrators or facility managers responsible for setting up and maintaining intercom infrastructure. Key functionalities include:
Adding or removing intercom devices in the system.
Mapping intercoms to building floor plans or locations.
Monitoring device status and resolving hardware-related issues.
Intercom calls
After the Intercoms are setup and configured, When a visitor calls, the recipients will start getting calls over web app.
