Every camera in Genea Video is assigned a licence. How that licence works depends on whether the camera connects through a gateway or uses Cam2Cloud - the two models are different.

This article explains both, how to assign licences, and what happens if a gateway camera streams above what its licence allows.

A gateway camera licence is a single combined unit, not a set of separate options. Each licence bundles three things together:

So 1080p · 30 days · Motion Only is one licence type and 4K · 90 days · Continuous is a different one. They aren't interchangeable, and you can't mix parts of one with parts of another.

Your account can hold several gateway licence types at once, and you choose which to apply to each camera.

Cam2Cloud licences work differently, and more simply.

A Cam2Cloud licence is just a camera count. It carries no resolution, no retention, and no recording mode. Plans are grouped by camera manufacturer, and all you're buying is the number of cameras you can onboard.

Your licence never changes based on camera settings. Raise the resolution, frame rate, or bit rate as much as the camera supports - the licence stays exactly the same and there's nothing to breach.

The reason is architectural: Cam2Cloud records to the camera's own SD card rather than to Genea's cloud.

Your settings still affect retention, just not your licence. Higher resolution, frame rate, or bit rate fills the SD card faster, which means fewer days of footage. Retention on Cam2Cloud is determined entirely by your SD card capacity and the settings you choose - there's no licensed retention figure to fall back on.

See How to Add an Axis Cam-to-Cloud Camera for how settings affect recording time.

You can run gateway and Cam2Cloud cameras in the same account.

Go to Subscription [Global Overview -> Settings -> Subscription] and find the Video Management section, which lists your Gateway Camera Plans and Cam2Cloud Camera Plans separately.

Each plan shows a usage bar, how many licences are in use, and how many slots remain. A summary at the top shows total cameras onboarded against total capacity.

Only Global Administrators can view the Subscription page. To change what you've purchased, contact Genea.

All communications relating to your video licences - including warning alerts, enforcement alerts etc - are sent to the addresses listed under Default Email Recipient on the Subscription page.

Add or remove addresses there to control who gets notified. If your team isn't receiving licence emails, this is the first place to check.

You select a licence while onboarding, whichever method you use. See How to Add a Camera on Gateway - Manual/Scan Network/CSV Bulk Import | How to Add an Axis Cam-to-Cloud Camera for the full onboarding flows.

Each option shows how many slots remain. Plans with no slots left appear greyed out and can't be selected - free one up by reassigning or removing another camera, or contact Genea to purchase more.

A camera isn't locked to the licence it was onboarded with. To move it to a different plan, open the camera's detail page and click Reassign License.

For gateway cameras, this is the quickest way to resolve one that's streaming above its current plan.

💡 This section applies to gateway cameras only. Cam2Cloud cameras are never checked against stream settings, because the licence doesn't define any.

Genea periodically checks what each gateway camera is actually streaming against what its licence allows. Three things are measured:

Limits can vary by plan, so check your Subscription page for the values that apply to you.

When a gateway camera is confirmed to be streaming above its licence, it enters a 48-hour warning phase.

Nothing stops during this window. Recording, live view, playback, clips, and automations all continue exactly as normal. The warning is there to give you time to act.

You'll see it in three places:

Device Management - a banner at the top of the camera list, with a link to the affected cameras.

Camera detail page - showing which parameter breached, its current value against the licensed value, and how much time remains.

Video player - a banner with a link through to the camera's detail page.

An email is also sent to everyone on your Default Email Recipient list on the Subscription page.

Two ways, both from the camera's detail page:

Wait for few minutes, If the check passes, the warning clears and the camera returns to normal. If it still fails, the camera stays in warning and the UI shows which parameter is still over.

⚠️ The 48-hour clock does not pause or reset. An unsuccessful fix attempt doesn't buy more time, and the clock continues even if the camera goes offline during the window.

If the 48 hours pass without the camera being brought back into compliance, it moves to enforcement.

At that point:

Your existing footage is not deleted. Everything recorded before enforcement remains available for playback, clip export, and search until it ages out normally under your retention period. You simply won't accumulate anything new while the camera is enforced.

The camera's detail page shows exactly when enforcement began, along with both resolution actions.

An email is sent to your Default Email Recipient list when enforcement begins.

Resolution works the same way as in the warning phase - reassign the licence or correct the camera's settings.

Wait for a few minutes, once the check passes, recording and live view resume automatically. There's a visible gap in the timeline for the enforced period, since no footage was captured then.

💡 If a camera was enforced while offline and you fixed the issue during that time, it resolves as soon as it reconnects - you aren't penalised for the timing.

If you have any questions about Genea MCP, or run into an issue, please reach out to acsupport@getgenea.com.

If you have a feature request - including something you would like Genea MCP to be able to do - please reach out to product@getgenea.com.

Explore more at: help.getgenea.com