Take your property security to the next level by integrating your Genea Access Control system with your Cisco Meraki camera system.
What This Integration Enable
Genea's integration with Cisco Meraki allows customers to:
Connect their Meraki account to Genea
Sync Meraki cameras into Genea
Map Meraki cameras to Genea doors, elevator doors, monitor points, and control points
Automatically review event footage directly inside Genea event logs for any access event.
Give quick grant or lock the door directly from the video player, if a door is mapped to the camera
View mapped camera footage from the Integrations page and Access Logs
Fall back to the Meraki Vision Portal at any time, or by default, if preferred
At this time, Genea does not support live camera streaming for Meraki (unlike some other VMS integrations) - only clips generated around a specific access event, since this is what Meraki's API currently supports. This integration helps security teams verify access events faster, reduce investigation time, and validate access logs without leaving Genea.
Prerequisites
Before setting up this integration, ensure:
You have an active Cisco Meraki account with API access enabled
Cameras are already configured and online in your Meraki dashboard
You have Admin access in Genea
Your Meraki cameras are running firmware that supports the Video Clip API (7.2 or newer)
Setting Up Your Genea + Meraki Camera Integration
Installing Meraki
Installing Meraki
1) Navigate to the 'Integrations' tab in your Genea admin dashboard.
2) Find the 'Video Management Systems' integrations, and click 'Install' under the Cisco Meraki integration.
3) Input your API key. You'll find your API key in your Meraki Dashboard. While in Meraki, navigate to your 'Profile' --> 'API Keys' --> 'Generate New API Key.'
Copy your API Key and input it into the 'API Key' box in your Genea dashboard.
Syncing and Mapping Cameras
Syncing and Mapping Cameras
When you successfully integrate Meraki, a list of Meraki cameras, along with their associated network and serial number details are fetched automatically.
Click Sync Cameras any time to pull the latest camera list and details from Meraki.
The camera table shows each camera's Network, Serial, Mapped Devices, and Location directly in one row, location is populated automatically once you map the camera, rather than requiring you to filter by location first.
Use the filters (Select Locations, Select Device Type, All Status, All Cameras) to narrow the table down as your camera list grows.
Map your cameras to your devices. In order to get instant access to the right video feed at the right time, Genea needs to know which cameras are monitoring which devices.
To map your cameras to your devices, click the 'Map' button against the Meraki camera.
Select the Location, Device Type (Door, Elevator Door, Monitor Point, and Control Point) and Device. You can map the camera to multiple locations if needed.
Click on 'Save'. Once saved, the main table will display the number of devices associated with the camera and their respective locations.
To hide a camera from the Floor Plan or Custom Dashboard, simply toggle the 'Hide' button next to the camera you wish to hide.
Meraki Integration Settings
Under the Meraki integration settings page, you'll find two controls:
Open Video in Meraki Portal
Off (default): Clicking a video link on an access event (In Event logs or Access Logs) opens Genea's built-in video player, which pulls a short clip from Meraki for the relevant time window.
On: Clicking a video link redirects you to the Meraki Vision Portal instead.
Note : Even with this toggle off, the in-app video player always includes a Go To Vision Portal button, so you can jump to Meraki's dashboard for extended review at any time.
Camera Link Offset (Seconds)
This setting enables you to customize the offset time for the camera link in order to sync the access event and camera times.
The internal clock of cameras may drift from the true time and vary from room to room. And access events being critical, it is necessary that we display the exact video clips against a particular access event in the activity log. To ensure the correct video clips are displayed along with access events, this setting can be used.
You may set your system to capture video of an event up to 10 seconds before, or up to 10 seconds after the camera time stamp. To set, move the slider next to the 'Camera Link Offset (seconds)' to the desired number of seconds.
Viewing Event Video
When a mapped camera has footage tied to an access event, you'll see a Camera Link in your Genea Event Logs for that event.
Now that your systems are linked, you’ll have the ability to view any access event or notification in your Genea activity log you’ll see a new column titled 'Camera'
Clicking it opens the Genea video player, where you can:
Controls | Description |
Playback | Play/pause the clip |
Timeline scrubber | Drag to move through the ~30-second clip window |
Go To Vision Portal | Jump to the Meraki dashboard for the same event, regardless of the portal setting above |
Quick Grant / Lock | If the camera is mapped to a door, grant access or lock the door directly from the player |
Fullscreen | Expand the player to full screen |
Mini-player | Shrink the player into a floating window so you can keep watching while navigating elsewhere in Genea |
Clip generation typically takes a few seconds - you'll see a loading state while Genea requests the clip from Meraki.
If Something Goes Wrong
You may see an error instead of footage if:
Your Meraki API key is invalid or has expired
Too many clip requests were made in a short window (rate limiting)
The event is too recent and the clip isn't available yet - try again shortly
The camera was offline at the time of the event
The specific camera model doesn't support clip generation
In any of these cases, use Go To Vision Portal to check the footage directly in Meraki.
NOTE:
A Genea administrator must have access to your Meraki dashboard in order to review surveillance footage.
If your firewall blocks the outgoing events, then you may need to configure rules to add the below IP address to the whitelist:
IP Addresses for Genea's Meraki's server calls for production: 34.198.246.166
If you have any questions about this integration, or have any feature requests, please reach out to acsupport@getgenea.com.