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Genea Access Control System Integration with Lumana Video Management System

Learn how to integrate your Genea Access Control System with Lumana Video Management System

Written by Anmol Gupta

What This Integration Enables

Genea’s integration with Lumana allows customers to:

  • Connect their Lumana account to Genea

  • Sync Lumana Cameras into Genea

  • View live and recorded video directly inside Genea

  • Map Lumana cameras to Genea doors, Monitor Points, Control Points or Sensors.

  • Automatically review camera footage around access events

  • View video from multiple areas in Genea:

    • Integrations page

    • Camera Wall

    • Floor Plans

    • Access Logs

    • Alarms

    • Control Center

  • Give quick grant or lock the door directly from video player

This integration helps security teams verify incidents faster, reduce investigation time, and unify access + video in a single interface.

Prerequisites

Before setting up this integration, ensure:

  • You have an active Lumana account

  • Cameras and devices are already configured in Lumana

  • You have Admin access in Genea

Setting Up the Lumana VMS Integration

Installing Lumana

1) Navigate to the 'Integrations' tab in your admin dashboard.

2) Go to 'Video Management Systems' integrations, and click 'Install' under the Lumana integration.

3) On click of "Install", following details should be added by the user:

  1. Account name - Custom account name, since you can have multiple account linked.

  2. API Key - Get your Lumana API Key by

    1. Visiting your Lumana Account and navigate to Organization(bottom left corner) -> Select API Keys from the left Navbar

    2. Enter the name of the API Key and select expiration, then click create.

4) Once the installation is completed user will be able to change settings, manage location and map cameras to Doors and view live feed and event streaming.

5) Once Installed you wil be able to:

  1. Uninstall by clicking Uninstall button in top right

  2. Change Connection Configuration by clicking on edit

  3. Set a Camera Link Offset

    This setting enables you to customize the offset time for the camera link in order to sync the access event and camera times.

    The internal clock of cameras may drift from the true time and vary from room to room. And access events being critical, it is necessary that we display the exact video clips against a particular access event in the activity log. To ensure the correct video clips are displayed along with access events, this setting can be used.

    You may set your system to capture video of an event up to 10 seconds before, or up to 10 seconds after the camera time stamp. To set, move the slider next to the 'Camera Link Offset (seconds)' to the desired number of seconds.

Setting Up Devices & Cameras

Step 1 - Sync Cameras

  1. Next Click on Sync Cameras.

  2. On successful Installation you'll see a green banner.

  3. You can filter according to:

    1. Cores: Lumanan cores on which a particular camera is onboarded.

    2. Location: Based on Mapping a the camera to a device which belongs to that location. Eg: All the cameras mapped to "DoorA" which is part of "LocationA" will be shown when we filter with "LocationA".

    3. Device Type: All cameras mapped to devices selected will be filtered

    4. Status: You can toggle On/Off to hide/unhide the camera from the list, further you can filter on status of hide/visible state.

    5. All Cameras [Mapped/Non-mapped] - Lastly you can also filter based on cameras that is mapped to a genea device and not mapped to one.

The last synced timestamp blue badge can be seen below account name in Connection Configuration heading and in case of Failure in syncing cameras it shows a red badge saying last sync failed.

Setp 2 - Viewing Stream

On Clicking the Camera name hyperlink video player will open up, where you can:

PS: You can also give "Quick Grant" and "Lock" the door from the video player itself.

Setting Up multiple Accounts

When installing the Lumana integration for the first time, you will be asked to provide an Account Name in addition to the API Key. The Account Name is a display label to help you identify the account within Genea, for example "HQ" or "West Building". This is especially helpful if you have multiple accounts connected.

Once the integration is installed, you can add more Lumana accounts from the integration settings page.

  1. On the settings page, under the Connection Configuration section, you will see a list of all accounts currently connected. Each row shows the Account Name and API Key, along with Edit and Delete options.
    ​

  2. Click the Add Account button in the top right of the Connection Configuration section.

  3. A modal will appear asking you to enter the Account Name and API Key for the account you want to add.

  4. Click Save to save the new account. The account will appear as a new row in the Connection Configuration section.

You can add 10 parallel accounts. Each account is listed separately and can be edited or deleted independently.

Editing or Removing an Account

To edit an account, click Edit next to the account row. You can update the Account Name and API Key

To remove an account, click Delete next to the account row. Deleting an account will also remove all cameras associated with that account and any existing door-to-camera mappings tied to those cameras. This action cannot be undone.

Cameras Across Multiple Accounts

When you click Sync Cameras, Genea will sync cameras from all connected accounts simultaneously. The camera list will display an Account Name column so you can see which account each camera belongs to.

You can filter the camera list by account using the All Accounts filter at the top of the camera table. This makes it easier to manage mappings when you have a large number of cameras across multiple accounts.

Sync Errors

If a sync fails for one or more accounts, for example due to incorrect credentials or a connectivity issue, an error banner will appear at the top right corner of the page identifying which accounts failed. Cameras from accounts that synced successfully will still be updated. You can click Edit on the affected account to review and correct the account details, then run Sync Cameras again.

You can see a persistent red badge of "Last Sync failed" in account configuration for accounts which failed during sync, it will go away once the sync is successful for that account.

Mapping Genea Devices

To map your cameras to your devices, click the 'Map' button against the Lumana Camera

  • Note: Map your cameras to your Genea devices(Door, Elevator Door, Monitor Point, Control Point and Sensors). In order to get instant access to the right video feed at the right time, Genea needs to know which cameras are monitoring which devices.

  • Select the Location, Device Type (Door, Elevator Door, Monitor Point, Control Point and Sensors) and Device. You can map the camera to multiple locations and multiple devices if needed.

  • You can add multiple locations and in each location you can add multiple devices.

  • Click on 'Save'. Once saved, the main table will display the number of devices associated with the camera and their respective locations.

  • Use camera offset setting to calibrate the relative footage for the access events you need in the event logs.

Setting Up Camera Wall

The Camera Wall provides a centralized interface to monitor multiple camera feeds simultaneously ideal for live situational awareness.

To set up your personalized Camera Wall:

  1. Navigate to Control Center -> Camera Wall

  2. Select the cameras you wish to display from the dropdown list. This is the camera name that you saw while syncing the camera in the above integration setup.

  3. Drag and arrange them in your preferred layout

  4. Save your custom view

Each admin user can create their own layout, allowing for role based monitoring.

Viewing Event Logs with Linked Video

When your Lumana cameras are mapped to access points (like Doors, Elevator Doors, Monitor Points, etc.), you’ll be able to view relevant video footage directly from your audit logs. This gives your team critical visual context during security reviews, incident investigations, and compliance checks without needing to leave the Genea dashboard.

Steps to View Linked Camera Footage:

  1. Navigate to Activities → Event Log

  2. Apply any relevant filters, such as time range, door, or event type.

  3. Click the link in the camera column to launch live or playback view, depending on the event time and camera offset.


    ​Lumana will provide license for the storage of video clips, based on the period of it, the storage will work. If you have a license for a month, and in the access logs we go to an event which is more than a month old, the camera link will still appear, but on click of the link an error will appear,

    'No video stream found!
    Possible reason could be slow connectivity or the video doesn't exist on the Lumana server, please check your storage setting.'

  4. Use player controls to review footage for incident verification or further action.

  5. You can also use the video player to "Lock" or "Quick Grant" the door, if any door is attached to the camera.

Where All You Can View Lumana Video in Genea

Lumana video appears in multiple places:

And from everywhere you can expand the the video player and use controls like:

  • Scrubbing to past footages

  • Quick Grant/Lock the doors attched to the camera

  • Go to a particular timestamp

  • View Live streaming

  1. Integrations Page

    • View camera previews

    • Manage sync and settings

  2. Camera Wall

    • Watch multiple live camera feeds in a grid

  3. Floor Plans

    • See cameras pinned on maps

    • Click to preview video

  4. Access Logs

    • View video next to door access events

  5. Alarms & Control Center

    • Review footage tied to alarms or door activity

  6. Custom Dashboard

    • You can create a Custom Dashbaord "Camera Widget"

Troubleshooting

  1. Cameras not syncing
    Check that the API key is correct and not expired.

  2. No video stream found
    Three likely causes:

    1. The video is older than your Lumana storage license period (e.g. older than 30 days on a 30-day plan). Check your storage settings in Lumana.

    2. There is a connectivity issue between Genea and the Lumana server. Verify if camera feed is working fine in Lumana Servers.

    3. Lumana has a streaming limit of parallel streams per core device = max(no. Of camera*5 , 12), so close any one of the parallel stream and it should work.

  3. No camera link in access logs
    The door does not have a camera mapped to it. Go to the integration settings, map a camera to the door under the relevant location, and sync cameras first if the camera is not appearing in the table.

NOTE: ​
If your firewall blocks the outgoing events, then you may need to configure rules to add the below IP address to the whitelist:

IP Addresses for Genea's Lumana's server calls for production: 34.198.246.166

For further help, contact acsupport@getgenea.com.

Need Help?

If you have any questions about this integration, or have any feature requests, please reach out to acsupport@getgenea.com.

Explore more at: help.getgenea.com

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