Genea Access Control System Integration with Avigilon Alta Video Management System

Genea access control integration with Avigilon Alta video management system merges access control and video surveillance. By incorporating Avigilon Alta into the Genea ACS, you can quickly view the video clip for an event , you can display live video the Genea system.

Setting Up the Avigilon Alta VMS Integration

Installing Avigilon Alta

1) Navigate to the 'Integrations' tab in your admin dashboard.

2) Go to 'Video Management Systems' integrations, and click 'Install' under the Avigilon Alta integration.

3) On click of "Install", following details should be added by the user:

a. Account name - Custom account name, since you can have multiple accoutn linked.

b. Server URL

c. Ava Username

d. Ava Password

If account is 2FA enabled on Avigilon Alta, then you need to authenticate the login with Authenticator app same as Avigilon Alta VMS account.

4) Once the installation is completed user will be able to change settings, manage location and map cameras to Doors and view live feed and event streaming.

5) Once Installed you wil be able to:

Uninstall by clicking Uninstall button in top right
Change Connection Configuration by clicking on edit
Set a Camera Link Offset
This setting enables you to customize the offset time for the camera link in order to sync the access event and camera times.
The internal clock of cameras may drift from the true time and vary from room to room. And access events being critical, it is necessary that we display the exact video clips against a particular access event in the activity log. To ensure the correct video clips are displayed along with access events, this setting can be used.
You may set your system to capture video of an event up to 10 seconds before, or up to 10 seconds after the camera time stamp. To set, move the slider next to the 'Camera Link Offset (seconds)' to the desired number of seconds.

Setting Up multiple Accounts

When installing the Avigilon Alta integration for the first time, you will be asked to provide an Account Name in addition to the Server URL, Username, and Password. The Account Name is a display label to help you identify the account within Genea, for example "HQ" or "West Building". This is especially helpful if you have multiple accounts connected.

Once the integration is installed, you can add more Avigilon Alta accounts from the integration settings page.

On the settings page, under the Connection Configuration section, you will see a list of all accounts currently connected. Each row shows the Account Name, Server URL, Avigilon Alta Username, and masked Password, along with Edit and Delete options.
Click the Add Account button in the top right of the Connection Configuration section.
A modal will appear asking you to enter the Account Name, Server URL, Username, and Password for the new account.
Click Install to save the new account. The account will appear as a new row in the Connection Configuration section.

You can add as many accounts as needed. Each account is listed separately and can be edited or deleted independently.

Editing or Removing an Account

To edit an account, click Edit next to the account row. You can update the Server URL, Username, and Password.

To remove an account, click Delete next to the account row. Deleting an account will also remove all cameras associated with that account and any existing door-to-camera mappings tied to those cameras. This action cannot be undone.

Cameras Across Multiple Accounts

When you click Sync Cameras, Genea will sync cameras from all connected accounts simultaneously. The camera list will display an Account Name column so you can see which account each camera belongs to.

You can filter the camera list by account using the All Accounts filter at the top of the camera table. This makes it easier to manage mappings when you have a large number of cameras across multiple accounts.

Sync Errors

If a sync fails for one or more accounts, for example due to incorrect credentials or a connectivity issue, an error banner will appear at the top of the page identifying which accounts failed. Cameras from accounts that synced successfully will still be updated. You can click Edit on the affected account to review and correct the account details, then run Sync Cameras again.

You can see a persistent red tag of "Last Sync failed" in account configuration for accounts which failed during sync, it will go away once the sync is successful for that account.

Mapping Genea Devices

To map your cameras to your devices, click the 'Map' button against the Avigilon Alta Camera

Note: Map your cameras to your Genea devices(Door, Elevator Door, Monitor Point, Control Point and Sensors). In order to get instant access to the right video feed at the right time, Genea needs to know which cameras are monitoring which devices.
Select the Location, Device Type (Door, Elevator Door, Monitor Point, Control Point and Sensors) and Device. You can map the camera to multiple locations and multiple devices if needed.
You can add multiple locations and in each location you can add multiple devices.
Click on 'Save'. Once saved, the main table will display the number of devices associated with the camera and their respective locations.

Setting Up Camera Wall

The Camera Wall provides a centralized interface to monitor multiple camera feeds simultaneously ideal for live situational awareness.

To set up your personalized Camera Wall:

Navigate to Control Center -> Camera Wall
Select the cameras you wish to display from the dropdown list. This is the camera name that you saw while syncing the camera in the above integration setup.
Drag and arrange them in your preferred layout
Save your custom view

Each admin user can create their own layout, allowing for role based monitoring.

Viewing Event Logs with Linked Video

When your Avigilon Alta cameras are mapped to access points (like Doors, Elevator Doors, Monitor Points, etc.), you’ll be able to view relevant video footage directly from your audit logs. This gives your team critical visual context during security reviews, incident investigations, and compliance checks without needing to leave the Genea dashboard.

Steps to View Linked Camera Footage:

Navigate to Activities → Event Log
Apply any relevant filters, such as time range, door, or event type.
Click the link in the camera column to launch live or playback view, depending on the event time and camera offset.

Avigilon Alta will provide license for the storage of video clips, based on the period of it, the storage will work. If we have a license of a month, and in the access logs we go to an event which is more than a month old, the camera link will still appear, but on click of the link an error will appear,
'No video stream found!
Possible reason could be slow connectivity or the video doesn't exist on the Avigilon Alta server, please check your storage setting.'
Use player controls to review footage for incident verification or further action.

Where You Can View Avigilon Alta Video in Genea

Avigilon Alta video appears in multiple places:

Integrations Page
- View camera previews
- Manage sync and settings
Camera Wall
- Watch multiple live camera feeds in a grid
Floor Plans
- See cameras pinned on maps
- Click to preview video
Access Logs
- View video next to door access events
Alarms & Control Center
- Review footage tied to alarms or door activity

Troubleshooting

Cameras not syncing
Check that the Server URL, Username, and Password are correct. If the account has 2FA enabled, make sure the authentication step was completed. Click Edit on the account, re-enter credentials, and run Sync Cameras again.
Sync failed for a specific account
The credentials for that account may have changed or expired. Click Edit next to the affected account, update the details, and sync again. Other accounts are not affected.
No video stream found
Two likely causes: the video is older than your Avigilon Alta storage license period (e.g. older than 30 days on a 30-day plan), or there is a connectivity issue between Genea and the Avigilon Alta server. Check your storage settings in Avigilon Alta and verify the server is reachable.
No camera link in access logs
The door does not have a camera mapped to it. Go to the integration settings, map a camera to the door under the relevant location, and sync cameras first if the camera is not appearing in the dropdown.
Live video not loading in Control Center
Confirm the camera is mapped to the door and your Avigilon Alta license covers live streaming. Check that the server URL is correct and reachable from your network.
Integration installed but appears inactive
Credentials were likely changed in Avigilon Alta after setup. Click Edit on the account, update the credentials, save, and run Sync Cameras.
2FA code not working
Use the authenticator app linked to your Avigilon Alta account and enter the code quickly as it is time-sensitive. Make sure your device's time is correctly synced.