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Genea Access Control System Integration with OpenEye Video Management System

Learn how to connect your OpenEye Video Management System (VMS) with Genea to view live and recorded camera footage alongside access events, alarms, and door activity.

Written by Anmol Gupta
Updated over 2 weeks ago

What This Integration Enables

Genea’s integration with OpenEye allows customers to:

  • Connect their OpenEye Cloud account to Genea

  • Sync OpenEye Devices and Cameras into Genea

  • View live and recorded video directly inside Genea

  • Map OpenEye cameras to Genea doors, Monitor Points, Control Points or Sensors.

  • Automatically review camera footage around access events

  • View video from multiple areas in Genea:

    • Integrations page

    • Camera Wall

    • Floor Plans

    • Access Logs

    • Alarms

    • Control Center

This integration helps security teams verify incidents faster, reduce investigation time, and unify access + video in a single interface.

Prerequisites

Before setting up this integration, ensure:

  • You have an active OpenEye Cloud account

  • Your OpenEye user has permissions to access devices and cameras

  • Cameras and devices are already configured in OpenEye

  • You have Admin access in Genea

Setting Up the OpenEye Integration

Installing OpenEye

Step 1 - Navigate to Integrations

  1. Log in to your Genea Global Overview page.

  2. Go to Integrations in the left navigation.

  3. Scroll to Video Management Systems.

  4. Click Install under OpenEye.

Step 2 - Enter OpenEye Credentials

  1. Enter your OpenEye Username and Password (that you use to login to your OpenEye Account).

  2. Select your Company.

  3. Click Install.

Step 3 - OpenEye Integration Page

  1. Once Installed you wil be able to:

    1. Uninstall by clicking Uninstall utton in top right

    2. Change Connection Configuration by clicking on edit

    3. Set a Camera Link Offset

      This setting enables you to customize the offset time for the camera link in order to sync the access event and camera times.

      The internal clock of cameras may drift from the true time and vary from room to room. And access events being critical, it is necessary that we display the exact video clips against a particular access event in the activity log. To ensure the correct video clips are displayed along with access events, this setting can be used.

      You may set your system to capture video of an event up to 10 seconds before, or up to 10 seconds after the camera time stamp. To set, move the slider next to the 'Camera Link Offset (seconds)' to the desired number of seconds.

Setting Up Devices & Cameras

Step 1 - Sync Devices

  1. Next Click on Sync Devices (recorders/gateways) to fetch all the configured devices in Open Eye. You can further Disable and Enable the devices fron Actions Column.

  2. You will be prompted to sync the camera next. (Note: Device Sync is necessary for camera sync to work and only Enabled device Cameras will be shown).

Step 2 - Sync Cameras

  1. Next Click on Sync Cameras.

  2. You can filter according to:

    1. Location: Based on Mapping a the camera to a device which belongs to that location. Eg: All the cameras mapped to "DoorA" which is part of "LocationA" will be shown when we filter with "LocationA".

    2. Device Type: All cameras mapped to devices selected will be filtered

    3. Status: You can toggle On/Off to hide/unhide the camera from the list, further you can filter on status of hide/visible state.

Lastly you can also filter based on cameras that is mapped to a genea device and not mapped to one.

Setp 3 - Viewing Stream

On Clicking the Camera name hyperlink video player will open up, where you can:

Mapping Genea Devices

To map your cameras to your devices, click the 'Map' button against the OpenEye Camera

  • Note: Map your cameras to your Genea devices(Door, Elevator Door, Monitor Point, Control Point and Sensors). In order to get instant access to the right video feed at the right time, Genea needs to know which cameras are monitoring which devices.

  • Select the Location, Device Type (Door, Elevator Door, Monitor Point, Control Point and Sensors) and Device. You can map the camera to multiple locations and multiple devices if needed.

  • You can add multiple locations and in each location you can add multiple devices.

  • Click on 'Save'. Once saved, the main table will display the number of devices associated with the camera and their respective locations.

Setting Up Camera Wall

The Camera Wall provides a centralized interface to monitor multiple camera feeds simultaneously ideal for live situational awareness.

To set up your personalized Camera Wall:

  1. Navigate to Control Center -> Camera Wall

  2. Select the cameras you wish to display from the dropdown list. This is the camera name that you saw while syncing the camera in the above integration setup.

  3. Drag and arrange them in your preferred layout

  4. Save your custom view

Each admin user can create their own layout, allowing for role based monitoring.

Viewing Audit Logs with Linked Video

When your OpenEye cameras are mapped to access points (like Doors, Elevator Doors, Monitor Points, etc.), you’ll be able to view relevant video footage directly from your audit logs. This gives your team critical visual context during security reviews, incident investigations, and compliance checks without needing to leave the Genea dashboard.

Steps to View Linked Camera Footage:

  1. Navigate to Activities → Event Log

  2. Apply any relevant filters, such as time range, door, or event type.

  3. Click the link in the camera column to launch live or playback view, depending on the event time.

  4. Use player controls to review footage for incident verification or further action.

Where You Can View OpenEye Video in Genea

OpenEye video appears in multiple places:

  1. Integrations Page

    • View camera previews

    • Manage sync and settings

  2. Camera Wall

    • Watch multiple live camera feeds in a grid

  3. Floor Plans

    • See cameras pinned on maps

    • Click to preview video

  4. Access Logs

    • View video next to door access events

  5. Alarms & Control Center

    • Review footage tied to alarms or door activity

Troubleshooting

Cameras Not Syncing

  • Verify OpenEye credentials

  • Click Sync Cameras again

  • Ensure cameras exist and are online in OpenEye

No Video Appearing

  • Confirm camera is online

  • Confirm camera is mapped to a Genea door/device

  • Try opening video directly in OpenEye Portal

Some Cameras Missing

  • Ensure devices are fully synced

  • Confirm user permissions in OpenEye allow camera access

Integration Connection Issues

  • Re-enter OpenEye credentials

  • Check OpenEye service availability

  • Contact Genea Support if the issue persists

NOTE: ​
If your firewall blocks the outgoing events, then you may need to configure rules to add the below IP address to the whitelist:

IP Addresses for Genea's OpenEye server calls for production: 34.198.246.166

For further help, contact acsupport@getgenea.com.

Need Help?

If you have any questions about this integration, or have any feature requests, please reach out to acsupport@getgenea.com.

Explore more at: help.getgenea.com

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