1. What is Genea AI?
Genea AI is your intelligent assistant for all things access control and arrival analytics.
Instead of navigating dashboards or building filters, just ask a question in plain English and get instant insights.
Whether you're trying to:
Track daily headcount across your locations
Investigate denied entries or after-hours access
Review trends by department or access group or time
Or simply find out when a specific user badged in...
You can ask something like:
“How many people were allowed entry last month?”
“Break down approved vs denied entries month by month since January 2025.”
“Tell me how many times Jack Orlanes has been given access in last 2 months.”
Genea AI understands what you're looking for and gives you real answers in the form of:
📊 Charts (bar, line, pie)
📋 Tables
📥 CSV exports (when available)
There’s nothing to install, no queries to write just ask, explore, and act.
1.1 Where to Locate Genea AI
1.1 Where to Locate Genea AI
To get started, just log in to the Genea portal you’ll see the AI Agent button on the right menu section in Global Overview.
If you don’t see the button, it may not be enabled for your account yet. You can reach out to sales@getgenea.com to learn more about access and pricing.
Once enabled, you’ll be able to:
Ask natural questions about access events, arrivals, and more
See instant charts, summaries, or downloadable tables
Explore your data in seconds no filters required
1.2 Navigating Genea AI
1.2 Navigating Genea AI
Once you open Genea AI, here’s a quick overview of what’s on the screen:
Suggested Questions
Ready-to-click sample queries to help you get started instantly.Message Box
Type your own natural language question here (e.g., “Show me badge-ins at Irvine last month”).Query History (Right Sidebar)
View and reopen previous questions you've asked, organized by recency.
New Chat
Click this to start a fresh conversation. It clears the current thread so you can ask a brand-new question.Answer Area
This is where you’ll see the AI’s response — which could be a summary, a table, or a chart.Download CSV
Appears below a table response. Click to export data for use in Excel or Google Sheets.Show/Hide Thinking
Toggle to see how the AI understood your query — including intent, filters, and time ranges.
Thumbs Up / Down
Rate the answer. If something’s off, thumbs down will open a detailed feedback form.
2. Asking Questions with Genea AI
Genea AI helps you access real-time insights and historical analytics from your access control system just by asking in plain English.
Whether you're looking for daily attendance, peak traffic hours, user-specific patterns, or security anomalies, Genea AI can deliver summaries, charts, or detailed reports instantly.
Below are examples of what you can ask, how to phrase them naturally, and what you’ll typically see in return.
4.1 Daily & Periodic Reports
4.1 Daily & Periodic Reports
Try Asking:
"Show me the 1st week of June badge-in report for the <Office Location>?"
"How many people came in the holidays in june at <Office Location>?"
"Attendance summary for the past 45 days."
"I want to show the report for the <Office Location> for the 2nd week of June."
"Can i have the count of people who came in last week at <Office Location>?"
Please give me the list of attendance records between 1st May to 3rd May?
Template Style Prompt:
Show me May 2025 badge-in report for the Irvine location
What You Might See:
💡 Tips:
Include both location and timeframe for clarity
You can say "attendance", "badge-ins", or "people who entered"
Ask follow-ups like: "Now break it down by department"
4.2 Trends & Averages
4.2 Trends & Averages
Try asking:
“What’s the average weekday attendance this month?”
“Give me the average attendance count month wise since January 2025”
“Show me the monthly arrival trend since March”
Template Style Prompt:
Give me weekly average attendance trend for April to June
What You Might See:
💡 Tips:
Say “trend”, “average”, or “pattern” to get visual charts
Use broader timeframes like “this quarter” or “last 3 months”
Follow-ups like “Now show this split by department” or “Give me peak days”
4.3 Peak Hours & Anomalies
4.3 Peak Hours & Anomalies
Try asking:
“Show me the list of busiest building in the working hours?”
“Show me quietest days last month at the <Office Location>”
“Were there any scans after 10 PM last week?”
Template Style Prompt:
Show me hourly badge-in trend for July at HQ
Sample Output:
💡 Tips:
Use phrases like “busiest time”, “peak hour”, or “low activity”
Combine with filters: “in June”, “at the Irvine Office”, etc.
You can add a prompts to convert the Bar chart to Pie chart.
4.4 User-Specific Insights
4.4 User-Specific Insights
Try asking:
“Show me <Employee Name> badge activity for June 2025”
“Who arrived first today?”
“Which users didn’t scan in this morning?”
Template Style Prompt:
Show me Jamie Flores badge activity for June 2025
Sample Output:
💡 Tips:
Add a specific user and date range
You can also filter by department, access group, or title
Try follow-ups like “Now filter by only badge-ins before 9 AM”
4.5 Entry Denied & Security Events
4.5 Entry Denied & Security Events
Try asking:
“How many entries are denied in the month of June 2025?”
“Show me failed badge-ins at the entry gate <Gate Name> in between 1st April to 31st May.”
“Compare access granted vs. denied this month.”
Template Style Prompt:
Give me access granted vs denied events in last 2 months
Sample Output:
💡 Tips:
“Denied”, “rejected”, “failed access” - all are understood
Include location or door for more precise results.
4.6 Location Comparisons & Benchmarks
4.6 Location Comparisons & Benchmarks
Try asking:
“Compare badge-ins at <Office Location 1> vs <Office Location 2> last month.”
“Which floor has the most traffic in the <Office Location>?”
“Rank all sites by average attendance over the past 30 days.”
Template Style Prompt:
Compare scan volumes between Irvine and Ahmedabad in June 2025
Sample Output:
💡 Tips:
Use words like “compare,” “rank,” or “difference” to trigger relative insights.
Combine with time periods or user groups for deeper analysis.
4.7 Custom Filters & Ad Hoc Queries
4.7 Custom Filters & Ad Hoc Queries
Try asking:
“Show people with Role of <Employee Role> arrivals in June for <Office Location>”
“List all badge-in events between 8 AM and 10 AM every Friday of June month.”
“Generate list of user whose entries after 6 PM last week of June.”
Template Style Prompt:
Filter attendance by employee role type for July
Sample Output:
💡 Tips:
Mention user types (e.g., “visitors,” “contractors,” “Sales team” etc according to your naming conventions).
You can specify custom times and specify location for better result.
4.8 Smart Follow-Ups
4.8 Smart Follow-Ups
Try asking:
After asking a question, you can ask follow-ups like:
“Break it down by department”
“Show this as a Pie chart”
“Give me top 10 instead of full list”
"Convert Rows to Column for above table"
💡 Tips:
Follow-ups are especially helpful for tweaking chart type, filters, or result size.
Use “Show Thinking” to see what was understood before your next question.
5. Understanding Genea AI’s Responses
Genea AI is designed to give you clear, actionable insights in the format that best fits your query. Here's what you can expect:
5.1 Response Types
Depending on your question, Genea AI may respond with:
Table: Tabular data with filters automatically applied. You can also download this.
Chart: For trends, comparisons, or volume over time.
CSV Export: Available for most table responses (look for the download button).
5.2 Show Thinking (Interpretation)
Use the "Show Thinking" toggle to reveal how Genea AI understood your question:
Intent (e.g., attendance, peak time)
Filters (e.g., location, time frame)
Output format (e.g., chart vs table)
This is especially helpful if you want to refine your question or troubleshoot an unexpected answer.
5.3 If You See "I didn’t find any matching data for that request."
This typically means:
The filters (date, location, user group) returned zero results.
There are no matching events in the system.
The request is valid but the dataset is empty.
Try adjusting your time frame, checking spelling, or simplifying the question.
6. Giving Feedback on Responses
Your feedback helps improve Genea AI over time. Here’s how to do it:
6.1 Thumbs Up / Down
Every response includes a thumbs up/down button:
Thumbs Up: It worked well!
Thumbs Down: Something went wrong.
6.2 Optional Feedback Box
If you click thumbs down, a short form appears. You can:
Clarify what didn’t work
Suggest what you expected
Help us refine future answers
We use this feedback to improve our models and fix edge cases quickly.
6.3 Still Need Help?
If you’re stuck or want to report a persistent issue, reach out to acsupport@getgenea.com.
7. Smart Tips
7.1 Tips for Better Results
Be specific: Mention locations, dates, and user groups
One question at a time: Avoid compound queries
Prefer "badge-ins," "entries," or "arrivals" to describe access events
Use "Show Thinking" to see how your question was parsed
Try different phrasings if the response seems off
7.2 When the Agent Might Fall Back
Genea AI will sometimes say it couldn’t understand or execute a query. This could be because:
The phrasing was ambiguous
The underlying data is missing or malformed
It hit a technical limitation during interpretation
👉 If this happens, try rephrasing or start from a template in the chat window.
Need Help?
If you have any feature requests, please reach out to product@getgenea.com.
Explore more at: help.getgenea.com