What is the Use of Google Wallet in Access Control?
Google Wallet in Access Control allows users to use their Android phones as credentials for accessing controlled areas. The Google Wallet Tap & Access card functions through NFC technology, enabling communication with HID Access Control Readers.
This integration supports day-to-day operations such as granting access, where users can provision their Google Wallet Pass to their Android phones. These passes then act as credentials that users can swipe or tap at HID Access Control Readers to gain entry.
Pre-requisite:
Android Device Requirements:
Android OS version 12 and above.
Support of NFC (Near Field Communication) technology - enabled during Tap & Access operations
Software Requirements:
Google Wallet app must be installed on the Android device.
Genea Mobile Access Android App version 3.11.0 and above
Google Wallet Solution is in continuous improvement stage. Please confirm the End Users' Operations country as well where HID and Google are supporting the Google Wallet Services. US, UK, Canada are in list of supported countries.
However, access to the mobile wallet is restricted at the user level and can be configured from the User Profile settings.
How to enable User for Provisioning the Google Wallet Pass
Once you complete the Installation/ preferences for HID Mobile Wallet, Genea system will enable you to avail the services for both iOS and Android Platform, there is no provision for restricting the services for any single platform.
For Administrator:
For the Google Wallet enabled solutions, please navigate to ‘User Profile’ > ‘Preferences’ > ‘Mobile Wallet’ and turn on the toggle button.
For End User:
Download and Install or Upgrade the Genea Mobile Access - Android App from Android Play Store and login with Genea’s credentials.
On the home screen, you will see the option to "Add to Google wallet". Click on "Add to Google wallet" and follow the below operations in sequence
FAQs:
I'm not able to Tap & Access the reader while my phone screen is locked. What should I do?
Ans: Unlike Apple wallet, Express mode is not supported in Google wallet solution. So, users should at-least press the power button and turn on the device screen.
I'm not able to Tap & Access the reader while my phone is locked. How can i enable it to Tap & Get Access without unlocking the phone?
Ans: Go to Google Wallet Application and Open the Pass Profile. Refer to the "Require device unlock for use" settings. Turn it Off in order to get the Access without unlocking the phone.
Can I pair my Android Watch to provision the Google Wallet pass?
Ans: Android Watches are not supported for Google Wallet pass. Only Android phones are supported.
I have one Apple Wallet pass on iPhone; can I have one more pass with Android phone?
Ans: Yes, Max. One Android Phone along-with iPhone
Can User have Google Wallet pass enabled for two different Organizations?
Ans: No, currently, does not allowed. End User can use a Google Wallet Credentials for any One organization at a time.
Can more than one Android phones support Google Wallet for the same user?
Ans: No, Max. One Android Phone supported at a time. In case required on another phone then, User needs to Delete the pass from original phone or needs to contact System Administrator to delete the pass from Admin Web Portal.
Do I need same Google ID as Genea Security ID to login to Google Wallet App to provision the wallet pass?
No, User can provision the Google wallet pass using different Google Email ID comparing it with Genea Mobile app credentials ID. (Google ID and Genea ID need not to be same). However, It has observed that, in case of multiple User Profiles logged in Google Wallet may create a identification error if the provisioning User Profile of Google Wallet and Current User Profile visible on Google wallet are different.