What is the Use of Google Wallet in Access Control?
Google Wallet in Access Control allows users to use their Android phones as credentials for accessing controlled areas. The Google Wallet Tap & Access card functions through NFC technology, enabling communication with HID Access Control Readers.
This integration supports day-to-day operations such as granting access, where users can provision their Google Wallet Pass to their Android phones. These passes then act as credentials that users can swipe or tap at HID Access Control Readers to gain entry.
Pre-requisite:
Android Device Requirements:
Android OS version 12 and above.
Support of NFC (Near Field Communication) technology - enabled during Tap & Access operations
Software Requirements:
Google Wallet app must be installed on the Android device.
Genea Mobile Access Android App version 3.11.0 and above
Google Wallet Solution is in the continuous improvement stage. Please confirm the country where the End Users' Operations are located and where HID and Google are supporting the Google Wallet Services. The US, UK, and Canada are on the list of supported countries.
How to enable Users to provision the Google Wallet Pass
Once you complete the Installation/ Preferences for HID Mobile Wallet, the Genea system will enable you to use the services on both iOS and Android Platforms; there is no provision for restricting the services to any single platform.
For Administrator:
For the Google Wallet-enabled solutions, please navigate to ‘User Profile’ > ‘Preferences’ > ‘Mobile Wallet’ and turn on the toggle button.
For End User:
Download and Install or Upgrade the Genea Mobile Access Android App from the Android Play Store and log in with Genea’s credentials.
On the home screen, you will see the option to "Add to Google Wallet". Click on "Add to Google Wallet" and follow the below operations in sequence
FAQs:
I'm not able to Tap & Access the reader while my phone screen is locked. What should I do?
Ans: Unlike Apple Wallet, Express mode is not supported in the Google Wallet solution. So, users should at least press the power button and turn on the device screen.
I'm not able to Tap & Access the reader while my phone is locked. How can i enable it to Tap & Get Access without unlocking the phone?
Ans: Go to the Google Wallet Application and Open the Pass Profile. Refer to the "Require device unlock for use" settings. Turn it off to get Access without unlocking the phone.
Can I pair my Android Watch to provision the Google Wallet pass?
Ans: Android Watches are not supported by Google Wallet pass. Only Android phones are supported.
I have one Apple Wallet pass on my iPhone; can I have one more pass with an Android phone?
Ans: Yes, Max. One Android Phone along with an iPhone
Can the User have a Google Wallet pass enabled for two different Organizations?
Ans: No, currently, does not allow. End Users can use Google Wallet Credentials for any organization at a time.
Can more than one Android phone support Google Wallet for the same user?
Ans: No, Max. One Android Phone supported at a time. In case required on another phone then, User needs to Delete the pass from original phone or needs to contact System Administrator to delete the pass from Admin Web Portal.
Do I need the same Google ID as Genea Security ID to log into the Google Wallet App to provision the wallet pass?
No, the User can provision the Google Wallet pass using a different Google Email ID comparing it with the Genea Mobile app credentials ID. (Google ID and Genea ID need not be the same). However, It has been observed that in case of multiple User Profiles logged in Google Wallet may create an identification error if the provisioning User Profile of Google Wallet and the Current User Profile visible on Google Wallet are different.
If you have any questions about this feature or have any other requests, please reach out to acsupport@getgenea.com.