This article covers which ASSA ABLOY IP lock events Genea receives, how each one is labeled and shown in the Genea UI, and what it means for your team. Whether you’re investigating an incident, setting up notifications, or keeping lock hardware healthy and online, this guide will help you read these events correctly and act on them quickly.
Access Denied Events
Event Description | Explanation |
Access Denied - Out Of Schedule | The credential was used outside its allowed access schedule. |
Access Denied - Not Active | The credential's start (activation) date has not been reached yet. |
Access Denied - Expired | The credential has passed its expiration date. |
Access Denied - Door Is Locked | The lock is in lockout mode, so no credentials are accepted. |
Access Denied - Door Is Bolted | The deadbolt is thrown, so the lock will not accept the credential. |
Access Denied - Invalid PIN | The PIN entered is incorrect. |
Access Denied - Invalid CARD/PIN | The lock rejected the credential. Either the card is unknown to the lock (including cards that exist in Genea but have no access to this door), or the user is known but the attempt failed, for example because of a wrong PIN. |
Access Denied - Lock Out Of Passge Mode | The credential only works while the lock is in passage mode, and the lock is not in passage mode. |
Access Denied - Bad Access Mode | The credential is not accepted in the lock's current access mode. |
Access Denied - Radio Is Busy | The lock's radio was busy, so the request could not be checked. Try again. |
Access Denied - User Suspended | The user’s access is suspended, so their credentials are denied. |
Access Denied - Panic Mode Active | The lock is in panic mode, so no credentials are accepted. |
Access Denied - Passage Mode Active | Access denied because the lock is in passage (unlocked) mode. |
Access Denied - Privacy Mode Active | The lock is in privacy mode, so the credential was denied. |
Access Granted Events
Event Description | Explanation |
Access Granted | A valid credential was accepted at the door. |
Door Unlocked By Administrator | The door was unlocked remotely from Genea. |
Door Opened With Physical Key | The door was opened with a mechanical key instead of a credential. |
Door Events
Event Description | Explanation |
Door Contact - Forced Open | The door was opened without a valid credential, remote unlock, or exit. |
Door Contact - Held Open | The door was held open longer than allowed. |
Door Opened | The door opened normally. |
Door Closed | The door closed normally. |
Door Closed (Previously Forced Open) | The door is closed again after a forced-open alarm. |
Door Closed (Previously Held Open) | The door is closed again after a held-open alarm. |
Door Closed (Previously Forced & Held Open) | The door is closed again after both forced-open and held-open alarms. |
Lock Mode Events
Event Description | Explanation |
Door Access Mode - Unlocked | The lock unlocked because its auto-unlock schedule started. No credential is needed. |
Door Access Mode - Normal | The auto-unlock schedule ended and the lock relocked. |
Privacy Mode Start | Someone left through the door using the inside handle while the lock was in escape/return mode. |
Privacy Mode End | The door was secured again after that inside-handle exit (escape/return mode). |
Lock Battery Events
Event Description | Explanation |
Lock Battery - Low | The lock battery is low. Plan a replacement. |
Lock Battery - Dead | The lock battery is dead. Replace it now; the lock may stop working. |
Lock Battery - Replaced | The lock battery was replaced. |
DSR Events
Event Description | Explanation |
DSR Online | Genea can reach the ASSA ABLOY DSR |
DSR Offline | Genea cannot reach the ASSA ABLOY Door Service Router (DSR) on site. Lock events will be delayed until it reconnects. |