For Administrators
By Mishit and 6 others7 authors83 articles
- How to soft reboot a controller?
- Integration with Sumo Logic
- Genea Access Control System Integration with Flash Parking System
- How to setup badge type to link badge templates and set global card settings
- How to create or clone badge templates?
- Configure the Onboarding Emails
- How to mark the key active and inactive?
- Set up two-factor authentication on your Genea account
- Genea App: How to Use the Emergency Lockdown & Hold Open Features
- Mobile Device Management Settings
- How do I create custom attributes for users?
- How to Configure a Reader to Accept Genea Mobile Keys & Credentials
- Genea + Okta: Provisioning Custom Attributes
- Building Sync - Building Administrator's Guide
- How to Reissue An Existing Physical Credential
- Keycard Access Unavailable
- How can I decipher a credential's card format?
- What is a door forced alarm?
- How to Use Your AUX Relay Controls
- How to Deactivate A User
- Customizing Your Activity Log View
- How do I add a new user?
- How to Edit a User's Access Group
- Revoking User Access to Specific Properties
- How do I issue credentials?
- Filtering Activity Log Data by Date & Time
- Granting a User Access to Multiple Properties
- How to Create Activity Log Reports
- Deciphering Your Dashboard Statistics
- Two-factor Authentication Exemptions
- Enabling Two-Factor Authentication
- How to Issue PIN Codes to Users
- Filtering Users By Attendance
- How to Create Key Reports
- How to Create User Reports
- Filtering Keys By Usage
- Assigning Users to Work Departments
- Filtering Users By Work Department
- 'My Profile' User Settings
- How do I increase our user licenses?
- Adding "No Format" Keycards
- Controlling Your Request to Exit Settings
- First-Person-In Rule: How to Suppress An Automatic Door Unlock Schedule If No Users Are Present
- Our reader isn't accepting mobile keys. How can I fix this?
- Facility Code Suppression for 26-bit Key Cards
- Genea Events Webhook
- Setting Up Your Single Sign-On - SAML Integration
- Automatic Door Schedules: How to change the Access Mode of a Door On A Regular Schedule
- How do holiday schedules work with Vertx hardware?
- How do I add new tenants to my Genea system?
- Can I remotely unlock doors through my Genea admin dashboard?
- Our VertX controller connection went offline. How do I fix this?
- How To Configure Anti-Passback with VertX Hardware
- How to add a User's Profile Picture
- How do I enable or disable Genea system notifications?
- What does 'Deny Access - Card/PIN Not Found' mean?
- How do I create an Access Group?
- How to Use Your Genea App Admin Tab
- How do I edit an Access Group?
- How do I edit a schedule?
- How do I delete an Access Group?
- How do I edit a door group?
- How do I delete a schedule?
- How do I delete a door group?
- How do I create a schedule?
- How do I create a door group?
- How do I revoke a credential?
- How to edit a controller's web configurations?
- How to update LED and Buzzer settings of a reader?
- Home Location
- Genea Access Control System Integration with KONE Destination Dispatch Elevator System
- Genea Access Control System Integration with TANlocks
- TANLock and Gateway – Onboarding Guide
- Custom Attribute Sync from Tenant to Building
- How can I find and use IP addresses for door controllers in Genea?
- How can I manage and monitor door access in Genea?
- How can I help users activate their accounts if they cannot find the password reset option?
- How can I generate and interpret badge-related reports in Genea?
- How can I resolve access issues for employees unable to enter specific storage rooms or doors?
- How can I add and manage locations in Genea, and troubleshoot related issues?
- How does controller connectivity affect door operations and troubleshooting?
- How to manage doors in the Genea system, including adding, configuring, and naming them?
- How do manual and momentary unlocks affect door schedules, and how can schedules be maintained?