Genea

Learn how to assign mobile credentials to users. Genea can enable physical credentials, like keycards, or mobile keys for your smartphone.

How do I issue a mobile credential?

Learn how to configure a reader to read and accept Genea mobile keys.

How to Configure a Reader to Accept Genea Mobile Keys - Integrator Guide

Ankita

Archa K

Arijit Chowdhury

 For Users and Admins using the Genea Access Control to open doors to your office or community, this is the place for you. 

Access Control

About Global Admin Role

Learn how to create and manage custom roles. Managing roles includes creating, modifying, cloning, and deleting roles.

Creating and managing custom roles in Genea

Learn how to give new or existing users admin access.

How to Create a Genea Admin

Learn the benefits of tiered admin roles, and learn how to add sub-admins to your account.

How do I assign tiered admin role?

Learn how to revoke administrator privileges in order to downgrade the admin to a regular user.

How to Revoke Admin Privileges

Michael Maxsenti

Roles and Permissions

Learn how to provision users and their cards from a building to tenant portal

How to Perform User Provisioning from a Building to Tenant Portal

Learn how to integrate your Genea Access Control Application with Assa Abloy Intelligent IP Locks

Genea Access Control System Integration with Assa Abloy Intelligent IP Locks

Muster Reporting

Arrival report on Building Access log

Learn to create your customized emergency plans to lock or unlock doors either remotely or by a physical trigger.

Emergency Plans

Make reporting easy by customizing the reports based on your requirement and scheduling the same

Custom Reporting

Learn how to integrate your Mercury master controllers with Vanderbilt interface panels

Vanderbilt Integration with Mercury Master Controller

Learn how to integrate your Mercury master controllers with HID VertX interface panels.

HID VertX Integration with Mercury Master Controller

Need to sync your Mercury controllers from Genea dashboard? Here's how to do it.

How to sync Mercury controllers

Learn to create your own customized rules to detect any specific access control transactions and invoke actions.

Input and Output Rules

Learn to create general-purpose Boolean variables as a part of advanced configuration of I/O rules

How to create a variable for the trigger?

Sample templates for input and output rules

Learn how to create monitor point group so that multiple points can be operated and tested as a group.

How to create a monitor point group?

Learn how to add access group for a limited time to a user

How to provide temporary access to a user for a time limit?

Learn how to setup follow up action on door strike using door strike follower

How to setup Door Strike Follower?

If you have reader at both the side of the door then you require to pair them together

How to create paired reader?

Learn how to get a quick overview of all your locations, alarms, users, hardware, and more.

Global Overview

Gain valuable insight into your locations by referring to the Global dashboard.

Global Overview - Dashboard

Learn more about the alarm management within Global overview.

Global Overview - Alarm Management

Learn how to perform remote operations on door from anywhere in the world.

Global Overview - Control Center

Manage your API keys to authenticate requests with Genea.

Global Overview - API Keys

Strengthen security at your office or community by enabling Anti-Passback.

How to configure anti-passback with Mercury hardware?

Learn how to override your regular system schedules with temporary holiday schedules with Mercury hardware.

How do holiday schedules work with Mercury hardware?

For Administrators With Mercury Hardware

Learn how to send data from Genea to Sumo Logic - A data analytics tool

Integration with Sumo Logic

Learn how to initiate a soft reboot on a controller and bring it back online in case of failure.

How to soft reboot a controller?

Learn how to integrate your Genea Access Control System with Flash Parking

Genea Access Control System Integration with Flash Parking System

Learn how to globally manage your credentials settings at one place

How to setup badge type to link badge templates and set global card settings

Learn how to setup new custom badge template for your team

How to create or clone badge templates?

Learn about how to customize the on-boarding emails.

Configure the Onboarding Emails

This article outlines how to mark a user key as active and inactive

How to mark the key active and inactive?

Learn how to set up two-factor authentication to your Genea account!

Set up two-factor authentication on your Genea account

In case of emergency, you may perform an Emergency Lockdown or Hold Open to lock or unlock all doors at your property.

Genea App: How to Use the Emergency Lockdown & Hold Open Features

Learn how to temporarily block a user's access to your property by suspending their access rights.

How do I temporarily suspend or activate access for users?

Learn to centrally manage Genea Mobile Access settings for your users.

Mobile Device Management Settings

Custom attributes, allow admins to add additional information in addition to the default personnel data fields.

How do I create custom attributes for users?

Learn how to configure a reader to read and accept Genea mobile keys and credentials.

How to Configure a Reader to Accept Genea Mobile Keys & Credentials

Learn how to migrate from the old Okta Genea app to new Genea Access Control app.

Genea + Okta : Migrate to New Genea Access Control App

Add custom attributes from Okta to Genea Provisioning, such as Employee Number and Department.

Genea + Okta: Provisioning Custom Attributes

Learn how to easily keep your building's access control system in sync with your tenant's access control systems.

Building Sync - Building Administrator's Guide

Learn how to set up your Genea Visitor Management sign-in and sign-out flows.

Setting Up Genea Visitor Management

Physical credentials, such as keycards and key fobs, can be reused and reissued to different users.

How to Reissue An Existing Physical Credential

If you cannot issue physical credentials, such as keycards or key fobs, then you might need to have the card format enabled for your system.

Keycard Access Unavailable

Every credential is made with a specific card format. If you upload a key with an incorrect format, the key will not grant access.

How can I decipher a credential's card format?

If your system has door monitors, a forced alarm may indicate that someone has gained access to your property without scanning a valid key.

What is a door forced alarm?

For certain integrations, you might need a Genea API Token.

Where Can I Find My Genea API Token?

Remotely reboot or power down your system readers by utilizing your AUX Relay controls.

How to Use Your AUX Relay Controls

Once deactivated, a user will no longer have access to your office or community.

How to Deactivate A User

Learn how to hide or re-add data columns in your activity log.

Customizing Your Activity Log View

Have a new user? Learn how to add them into your Genea system so they can access your property.

How do I add a new user?

Learn how to change a user's access group or groups to either grant or revoke their access to certain doors at certain times.

How to Edit a User's Access Group

Learn how to revoke user access to certain properties, while maintaining their access at others.

Revoking User Access to Specific Properties

Learn how to assign credentials to users. These can be physical credentials, like keycards, or mobile keys for your smartphone.

How do I issue credentials?

Learn how to filter your activity log by date and time.

Filtering Activity Log Data by Date & Time

Learn how to grant your users access to multiple properties.

Granting a User Access to Multiple Properties

Learn how to build a customized report containing your system's activity log data.

How to Create Activity Log Reports

Gain valuable insight about your access control system usage by referring to your admin dashboard.

Deciphering Your Dashboard Statistics

Learn how to exempt users from the two-factor authentication process.

Two-factor Authentication Exemptions

Enable two-factor authentication at your property by utilizing an RPK40 pin reader.

Enabling Two-Factor Authentication

Give your users an alternative way of accessing your property by assigning them PIN codes.

How to Issue PIN Codes to Users

Learn how to filter your users based upon their presence...or lack thereof.

Filtering Users By Attendance

Learn how to build a customized report containing your system's key data.

How to Create Key Reports

Learn how to build a customized report containing your system's user data.

How to Create User Reports

Filter your data to determine which keys aren't being used at your property.

Filtering Keys By Usage

Learn how to assign or edit user work departments.

Assigning Users to Work Departments

Learn how to search for your users based upon their work department.

Filtering Users By Work Department

User related settings can now be found under the 'My Profile' section of your Genea web dashboard.

'My Profile' User Settings

For more information about your user license plan, contact acsupport@getgenea.com.

How do I increase our user licenses?

Learn how to add a keycard with an unknown format card.

Adding "No Format" Keycards

Learn how to customize your system's REX setting behavior.

Controlling Your Request to Exit Settings

Implement the First-Person-In rule to ensure that your office is kept secure when all users are away.

First-Person-In Rule: How to Suppress An Automatic Door Unlock Schedule If No Users Are Present

If one of your office readers isn't accepting mobile keys, it's possible that the reader's bluetooth chip may have come loose.

Our reader isn't accepting mobile keys. How can I fix this?

If your existing credentials have a variety of facility codes, you can suppress your system's facility code so that all keys will work.

Facility Code Suppression for 26-bit Key Cards

Learn how to configure webhooks for your Genea system.

Genea Events Webhook

Enable Single Sign-On for Admins and Employees

Setting Up Your Single Sign-On - SAML Integration

Learn how to unlock doors at your property on a regular schedule by using automatic unlock schedules.

Automatic Unlock Schedules: How to Unlock Doors On A Regular Schedule

Learn how to override your regular system schedules with temporary holiday schedules.

How do holiday schedules work with Vertx hardware?

If you oversee a building with multiple tenants, you may need to add new tenants to your system as occupants come and go.

How do I add new tenants to my Genea system?

Learn how to grant remote door opens from anywhere in the world.

Can I remotely unlock doors through my Genea admin dashboard?

While offline, your Genea system will still operate as configured, though some features will not be available for use.

Our controller connection went offline. How do I fix this?

How To Configure Anti-Passback with VertX Hardware

How to add a User's Profile Picture

You can enable your Genea system to notify you when certain events occur on your property.

How do I enable or disable Genea system notifications?

This event indicates that an unrecognized card has been scanned at a property reader.

What does 'Deny Access - Card/PIN Not Found' mean?

Access Groups combine door groups and schedules, so your users can have access to the doors they need at certain times.

How do I create an Access Group?

Learn how to issue quick grants and lock or unlock doors remotely via your smartphone.

How to Use Your Genea App Admin Tab

Learn how to make changes to an existing access group.

How do I edit an Access Group?

Learn how to make changes to an existing schedule.

How do I edit a schedule?

Learn how to delete an access group from your system. Keep in mind that once deleted, an access group cannot be recovered.

How do I delete an Access Group?

Learn how to make changes to an existing door group.

How do I edit a door group?

Learn how to delete a schedule from your system. Keep in mind that once deleted, a schedule cannot be recovered.

How do I delete a schedule?

Learn how to delete a door group from your system. Keep in mind that once deleted, a door group cannot be recovered.

How do I delete a door group?

Learn how to create schedules so your users can have access to your property at certain times.

Access Control

How do I issue a mobile credential?

How to Configure a Reader to Accept Genea Mobile Keys - Integrator Guide

Roles and Permissions

For Administrators With Mercury Hardware

For Administrators

For Users

For Installers