Access Control

Configure the Onboarding Emails

Learn about how to customize the on-boarding emails.

Written by Ankita
Updated over a week ago

Set up two-factor authentication on your Genea account

Learn how to set up two-factor authentication to your Genea account!

Written by Ankita
Updated over a week ago

Genea App: How to Use the Emergency Lockdown & Hold Open Features

In case of emergency, you may perform an Emergency Lockdown or Hold Open to lock or unlock all doors at your property.

Written by Cece Cornett
Updated over a week ago

How do I temporarily suspend or activate access for users?

Learn how to temporarily block a user's access to your property by suspending their access rights.

Written by Ankita
Updated over a week ago

Mobile Device Management Settings

Learn to centrally manage Genea Mobile Access settings for your users.

Written by Ankita
Updated over a week ago

How do I create custom attributes for users?

Custom attributes, allow admins to add additional information in addition to the default personnel data fields.

Written by Ankita
Updated yesterday

How to Configure a Reader to Accept Genea Mobile Keys & Credentials

Learn how to configure a reader to read and accept Genea mobile keys and credentials.

Written by Cece Cornett
Updated over a week ago

Genea + Okta : Migrate to New Genea Access Control App

Learn how to migrate from the old Okta Genea app to new Genea Access Control app.

Written by Cece Cornett
Updated over a week ago

Genea + Okta: Provisioning Custom Attributes

Add custom attributes from Okta to Genea Provisioning, such as Employee Number and Department.

Written by Mishi
Updated over a week ago

Building Sync - Building Administrator's Guide

Learn how to easily keep your building's access control system in sync with your tenant's access control systems.

Written by Cece Cornett
Updated over a week ago

Setting Up Genea Visitor Management

Learn how to set up your Genea Visitor Management sign-in and sign-out flows.

Written by Cece Cornett
Updated over a week ago

How to Reissue An Existing Physical Credential

Physical credentials, such as keycards and key fobs, can be reused and reissued to different users.

Written by Cece Cornett
Updated over a week ago

Keycard Access Unavailable

If you cannot issue physical credentials, such as keycards or key fobs, then you might need to have the card format enabled for your system.

Written by Cece Cornett
Updated over a week ago

How can I decipher a credential's card format?

Every credential is made with a specific card format. If you upload a key with an incorrect format, the key will not grant access.

Written by Cece Cornett
Updated over a week ago

What is a door forced alarm?

If your system has door monitors, a forced alarm may indicate that someone has gained access to your property without scanning a valid key.

Written by Cece Cornett
Updated over a week ago

Where Can I Find My Genea API Token?

For certain integrations, you might need a Genea API Token.

Written by Cece Cornett
Updated over a week ago

How to Use Your AUX Relay Controls

Remotely reboot or power down your system readers by utilizing your AUX Relay controls.

Written by Cece Cornett
Updated over a week ago

How to Deactivate A User

Once deactivated, a user will no longer have access to your office or community.

Written by Cece Cornett
Updated over a week ago

Customizing Your Activity Log View

Learn how to hide or re-add data columns in your activity log.

Written by Cece Cornett
Updated over a week ago

How do I add a new user?

Have a new user? Learn how to add them into your Genea system so they can access your property.

Written by Cece Cornett
Updated over a week ago

How to Edit a User's Access Group

Learn how to change a user's access group or groups to either grant or revoke their access to certain doors at certain times.

Written by Cece Cornett
Updated over a week ago

How to Revoke Admin Privileges

Learn how to revoke administrator privileges in order to downgrade the admin to a regular user.

Written by Cece Cornett
Updated over a week ago

Revoking User Access to Specific Properties

Learn how to revoke user access to certain properties, while maintaining their access at others.

Written by Cece Cornett
Updated over a week ago

How do I issue credentials?

Learn how to assign credentials to users. These can be physical credentials, like keycards, or mobile keys for your smartphone.

Written by Cece Cornett
Updated over a week ago

How to Create a Genea Admin

Learn how to give new or existing users admin access.

Written by Cece Cornett
Updated over a week ago

Filtering Activity Log Data by Date & Time

Learn how to filter your activity log by date and time.

Written by Cece Cornett
Updated over a week ago

Granting a User Access to Multiple Properties

Learn how to grant your users access to multiple properties.

Written by Cece Cornett
Updated over a week ago

How to Create Activity Log Reports

Learn how to build a customized report containing your system's activity log data.

Written by Cece Cornett
Updated over a week ago

Deciphering Your Dashboard Statistics

Gain valuable insight about your access control system usage by referring to your admin dashboard.

Written by Cece Cornett
Updated over a week ago

Two-factor Authentication Exemptions

Learn how to exempt users from the two-factor authentication process.

Written by Cece Cornett
Updated over a week ago

Enabling Two-Factor Authentication

Enable two-factor authentication at your property by utilizing an RPK40 pin reader.

Written by Cece Cornett
Updated over a week ago

How to Issue PIN Codes to Users

Give your users an alternative way of accessing your property by assigning them PIN codes.

Written by Cece Cornett
Updated over a week ago

Filtering Users By Attendance

Learn how to filter your users based upon their presence...or lack thereof.

Written by Cece Cornett
Updated over a week ago

How to Create Key Reports

Learn how to build a customized report containing your system's key data.

Written by Cece Cornett
Updated over a week ago

How to Create User Reports

Learn how to build a customized report containing your system's user data.

Written by Cece Cornett
Updated over a week ago

Filtering Keys By Usage

Filter your data to determine which keys aren't being used at your property.

Written by Cece Cornett
Updated over a week ago

Assigning Users to Work Departments

Learn how to assign or edit user work departments.

Written by Cece Cornett
Updated over a week ago

Filtering Users By Work Department

Learn how to search for your users based upon their work department.

Written by Cece Cornett
Updated over a week ago

'My Profile' User Settings

User related settings can now be found under the 'My Profile' section of your Genea web dashboard.

Written by Cece Cornett
Updated over a week ago

How do I increase our user licenses?

For more information about your user license plan, contact acsupport@getgenea.com.

Written by Cece Cornett
Updated over a week ago

Adding "No Format" Keycards

Learn how to add a keycard with an unknown format card.

Written by Mishi
Updated over a week ago

Controlling Your Request to Exit Settings

Learn how to customize your system's REX setting behavior.

Written by Mishi
Updated over a week ago

First-Person-In Rule: How to Suppress An Automatic Door Unlock Schedule If No Users Are Present

Implement the First-Person-In rule to ensure that your office is kept secure when all users are away.

Written by Cece Cornett
Updated over a week ago

Our reader isn't accepting mobile keys. How can I fix this?

If one of your office readers isn't accepting mobile keys, it's possible that the reader's bluetooth chip may have come loose.

Written by Cece Cornett
Updated over a week ago

How do I assign tiered admin role?

Learn the benefits of tiered admin roles, and learn how to add sub-admins to your account.

Written by Cece Cornett
Updated over a week ago

Facility Code Suppression for 26-bit Key Cards

If your existing credentials have a variety of facility codes, you can suppress your system's facility code so that all keys will work.

Written by Cece Cornett
Updated over a week ago

Holiday Schedules

Learn how to override your regular system schedules with temporary holiday schedules.

Written by Mishi
Updated over a week ago

Genea Events Webhook

Learn how to configure webhooks for your Genea system.

Written by Mishi
Updated over a week ago

Setting Up Your Single Sign-On - SAML Integration

Enable Single Sign-On for Admins and Employees

Written by Mishi
Updated over a week ago

Automatic Unlock Schedules: How to Unlock Doors On A Regular Schedule

Learn how to unlock doors at your property on a regular schedule by using automatic unlock schedules.

Written by Cece Cornett
Updated over a week ago

How do I add new tenants to my Genea system?

If you oversee a building with multiple tenants, you may need to add new tenants to your system as occupants come and go.

Written by Cece Cornett
Updated over a week ago

Can I remotely unlock doors through my Genea admin dashboard?

Learn how to grant remote door opens from anywhere in the world.

Written by Cece Cornett
Updated over a week ago

Our controller connection went offline. How do I fix this?

While offline, your Genea system will still operate as configured, though some features will not be available for use.

Written by Cece Cornett
Updated over a week ago

How To Configure Anti-Passback with VertX Hardware

Strengthen security at your office or community by enabling Anti-Passback.

Written by Mishi
Updated over a week ago

How to Upload a User's Profile Picture

Written by Cece Cornett
Updated over a week ago

How do I enable or disable Genea system notifications?

You can enable your Genea system to notify you when certain events occur on your property.

Written by Cece Cornett
Updated over a week ago

What does 'Deny Access - Card/PIN Not Found' mean?

This event indicates that an unrecognized card has been scanned at a property reader.

Written by Cece Cornett
Updated over a week ago

How do I create an Access Group?

Access Groups combine door groups and schedules, so your users can have access to the doors they need at certain times.

Written by Cece Cornett
Updated over a week ago

How to Use Your Genea App Admin Tab

Learn how to issue quick grants and lock or unlock doors remotely via your smartphone.

Written by Cece Cornett
Updated over a week ago

How do I edit an Access Group?

Learn how to make changes to an existing access group.

Written by Cece Cornett
Updated over a week ago

How do I edit a schedule?

Learn how to make changes to an existing schedule.

Written by Cece Cornett
Updated over a week ago

How do I delete an Access Group?

Learn how to delete an access group from your system. Keep in mind that once deleted, an access group cannot be recovered.

Written by Cece Cornett
Updated over a week ago

How do I edit a door group?

Learn how to make changes to an existing door group.

Written by Cece Cornett
Updated over a week ago

How do I delete a schedule?

Learn how to delete a schedule from your system. Keep in mind that once deleted, a schedule cannot be recovered.

Written by Cece Cornett
Updated over a week ago

How do I delete a door group?

Learn how to delete a door group from your system. Keep in mind that once deleted, a door group cannot be recovered.

Written by Cece Cornett
Updated over a week ago

How do I create a schedule?

Learn how to create schedules so your users can have access to your property at certain times.

Written by Cece Cornett
Updated over a week ago

How do I create a door group?

Learn how to create door groups so your users can have access to specific doors and gates at your property.

Written by Cece Cornett
Updated over a week ago

How do I revoke a credential?

Learn how to delete a credential from your Genea access control system.

Written by Cece Cornett
Updated over a week ago

How to configure anti-passback with Mercury hardware?

Strengthen security at your office or community by enabling Anti-Passback.

Written by Ankita
Updated over a week ago

How do holiday schedules work with Mercury hardware?

Learn how to override your regular system schedules with temporary holiday schedules with Mercury hardware.

Written by Ankita
Updated over a week ago

Genea Mobile Access App - Android User Guide

Learn how to use the Genea App on Android devices, and how to improve your app reliability.

Written by Cece Cornett
Updated over a week ago

Is the Genea Mobile Access app compatible with my Android smartphone?

See if the Genea Mobile Access app is compatible with your specific model of Android mobile device.

Written by Cece Cornett
Updated over a week ago

Is the Genea Mobile Access app compatible with my iPhone?

See if the Genea Mobile Access app is compatible with your specific type of Apple mobile device.

Written by Cece Cornett
Updated over a week ago

Genea Mobile App - iPhone User Guide

Learn how to use the GeneaApp on iOS devices, and how to improve your app reliability.

Written by Cece Cornett
Updated over a week ago

I forgot my Genea app password.

If you've forgotten your password and are unable to login to the Genea app, you will need to create a new password.

Written by Cece Cornett
Updated over a week ago

How do I register for Genea?

If your property uses Genea and you've been granted your first mobile key, you will need to create your account before redeeming your key.

Written by Cece Cornett
Updated over a week ago

Has my Genea mobile key invitation expired?

Genea mobile key invitations expire if not redeemed within 30 days of issuance.

Written by Cece Cornett
Updated over a week ago

Can Genea Support send me a new mobile key?

For security reasons, Genea Support is unable to issue mobile keys to users.

Written by Cece Cornett
Updated over a week ago

I need a new 16-digit invitation code.

16-digit invitation codes can be used to manually add a mobile key to a mobile device.

Written by Cece Cornett
Updated over a week ago

Why is my physical keycard not granting access?

If your physical key has stopped granting access to your property, a number of factors may be at play.

Written by Cece Cornett
Updated over a week ago

My phone was stolen and I need a new mobile key.

If your mobile device has been stolen, please contact one of your office or community administrators to request a new mobile key.

Written by Cece Cornett
Updated over a week ago

I need a new Genea mobile key.

To obtain a new mobile key, you will need to contact one of your system administrators directly.

Written by Cece Cornett
Updated over a week ago

How to Use a PIN Code

Learn how to gain access to your office or community by using an assigned PIN code.

Written by Cece Cornett
Updated over a week ago

Why can't I add my mobile key to a secondary phone?

​For security reasons, Genea mobile keys cannot be downloaded onto multiple devices.

Written by Cece Cornett
Updated over a week ago

How do I use my Genea mobile key?

Learn how to unlock doors and gates with your Genea mobile key.

Written by Cece Cornett
Updated over a week ago

My Genea mobile key disappeared.

If your Genea key has vanished from your app's keychain, the following factors may explain why.

Written by Cece Cornett
Updated over a week ago

Why is my mobile key not unlocking the door?

If your smartphone is failing to unlock doors or gates, try the following methods to see if they alleviate the problem.

Written by Cece Cornett
Updated over a week ago

Using the Unlock Widget

How to install and use the lock screen widget to unlock doors and gates.

Written by Cece Cornett
Updated over a week ago

Apple Pay turns on when I use Genea. How can I fix this?

Apple Pay will not affect your ability to access your office or community.

Written by Cece Cornett
Updated over a week ago

Why can't I log into the Genea app?

If you are having problems logging into your account, there are a few things you'll want to check.

Written by Cece Cornett
Updated over a week ago

HID MultiCLASS SE Reader Wiring Diagram

Written by Cece Cornett
Updated over a week ago

The HID reader is constantly beeping.

Written by Cece Cornett
Updated over a week ago

What hardware does Genea work with?

Genea only works with open source hardware.

Written by Cece Cornett
Updated over a week ago