For Users and Admins using the Genea Access Control to open doors to your office or community, this is the place for you.
By Natalie and 8 others9 authors144 articles
How do I issue a mobile credential?
How to Configure a Reader to Accept Genea Mobile Keys - Integrator Guide
How to Edit a User's Role
How to Create Door Activity Log Reports
Requesting Bulk Uploads
Our LP 1502 controller connection went offline. How do I fix this?
How to add a Card Format and Facility code to your Mercury system
Our LP 1501 controller connection went offline. How do I fix this?
How to Perform User Provisioning from a Building to Tenant Portal
Genea Access Control System Integration with Assa Abloy Intelligent IP Locks
Genea Access Control System Integration with Schlage Locks
Arrival report on Building Access log
Vanderbilt Integration with Mercury Master Controller
HID VertX Integration with Mercury Master Controller
How to sync Mercury controllers
Input and Output Rules
How to create a variable for the trigger?
Sample templates for input and output rules
How to create a monitor point group?
How to provide temporary access to a user for a time limit?
How to setup Door Strike Follower?
How to create paired reader?
Global Overview - Dashboard
Global Overview - Alarm Management
Global Overview - Control Center
Global Overview - API Keys
How to configure anti-passback with Mercury hardware?
How do holiday schedules work with Mercury hardware?
Genea Access Control System Integration with OTIS Compass Destination Dispatch System
How to configure browser push notifications for alarms?
How to perform bulk badge assignment from the Genea dashboard
Genea Access Control System Integration with Assa Abloy Aperio Series
Configuring MR62e with Genea
How to configure a double card swipe mode
How to Activate Rules Based on Authority Levels
How to create Arrival Frequency Report
How to soft reboot a controller?
Integration with Sumo Logic
Genea Access Control System Integration with Flash Parking System
How to setup badge type to link badge templates and set global card settings
How to create or clone badge templates?
Configure the Onboarding Emails
How to mark the key active and inactive?
Set up two-factor authentication on your Genea account
Genea App: How to Use the Emergency Lockdown & Hold Open Features
How do I temporarily suspend or activate access for users?
Mobile Device Management Settings
How do I create custom attributes for users?
How to Configure a Reader to Accept Genea Mobile Keys & Credentials
Genea + Okta : Migrate to New Genea Access Control App
Genea + Okta: Provisioning Custom Attributes
Building Sync - Building Administrator's Guide
How to Reissue An Existing Physical Credential
Keycard Access Unavailable
How can I decipher a credential's card format?
What is a door forced alarm?
How to Use Your AUX Relay Controls
How to Deactivate A User
Customizing Your Activity Log View
How do I add a new user?
How to Edit a User's Access Group
Revoking User Access to Specific Properties
How do I issue credentials?
Filtering Activity Log Data by Date & Time
Granting a User Access to Multiple Properties
How to Create Activity Log Reports
Deciphering Your Dashboard Statistics
Two-factor Authentication Exemptions
Enabling Two-Factor Authentication
How to Issue PIN Codes to Users
Filtering Users By Attendance
How to Create Key Reports
How to Create User Reports
Filtering Keys By Usage
Assigning Users to Work Departments
Filtering Users By Work Department
'My Profile' User Settings
How do I increase our user licenses?
Adding "No Format" Keycards
Controlling Your Request to Exit Settings
First-Person-In Rule: How to Suppress An Automatic Door Unlock Schedule If No Users Are Present
Our reader isn't accepting mobile keys. How can I fix this?
Facility Code Suppression for 26-bit Key Cards
Genea Events Webhook
Setting Up Your Single Sign-On - SAML Integration
Automatic Door Schedules: How to change the Access Mode of a Door On A Regular Schedule
How do holiday schedules work with Vertx hardware?
How do I add new tenants to my Genea system?
Can I remotely unlock doors through my Genea admin dashboard?
Our VertX controller connection went offline. How do I fix this?
How To Configure Anti-Passback with VertX Hardware
How to add a User's Profile Picture
How do I enable or disable Genea system notifications?
What does 'Deny Access - Card/PIN Not Found' mean?
How do I create an Access Group?
How to Use Your Genea App Admin Tab
How do I edit an Access Group?
How do I edit a schedule?
How do I delete an Access Group?
How do I edit a door group?
How do I delete a schedule?
How do I delete a door group?
How do I create a schedule?
How do I create a door group?
How do I revoke a credential?
How to edit a controller's web configurations?
How to update LED and Buzzer settings of a reader?
Genea Essential vs. Genea Enterprise: A Comprehensive Comparison Guide
Getting ready to print employee badges
How do I download Genea Mobile Access app?
Understanding the Audit Log Feature
Genea Mobile Access App - Android User Guide
Is the Genea Mobile Access app compatible with my Android smartphone?
Is the Genea Mobile Access app compatible with my iPhone?
Genea Mobile App - iPhone User Guide
I forgot my Genea app password.
How do I register for Genea?
Has my Genea mobile key invitation expired?
Can Genea Support send me a new mobile key?
I need a new 16-digit invitation code.
Why is my physical keycard not granting access?
My phone was stolen and I need a new mobile key.
I need a new Genea mobile key.
How to Use a PIN Code
Why can't I add my mobile key to a secondary phone?
How do I use my Genea mobile key?
My Genea mobile key disappeared.
Why is my mobile key not unlocking the door?
Apple Pay turns on when I use Genea. How can I fix this?
Why can't I log into the Genea app?
Understanding the Interactive Floor Plan Feature
How To Personalize Activity View
Managing Emergencies Through Interactive Floor Plans