Access Control
For Users and Admins using the Genea Access Control to open doors to your office or community, this is the place for you.
By Natalie and 11 others12 authors200 articles
- How do I issue a mobile credential?
- How to Configure a Reader to Accept Genea Mobile Keys - Integrator Guide
- How to Edit a User's Role
- How to Create Door Activity Log Reports
- Requesting Bulk Uploads / Deletions
- Our MP/LP 1502 controller connection went offline. How do I fix this?
- How to add a Card Format and Facility code to your Mercury system
- Our LP/MP-1501 controller connection went offline. How do I fix this?
- Bosch Panel Setup Guide
- User Import Via .csv
- Comprehensive Glossary of Genea Security System Events and Statuses
- Mercury MP1502 -GT Help Guide
- Gateway Requirements for Genea Application
- Why can’t I manage or view a user’s PIN from the Global Overview in Genea?
- How to Perform User Provisioning from a Building to Tenant Portal
- Genea Access Control System Integration with Schlage Locks
- Genea Access Control System Integration with Assa Abloy Intelligent IP Locks
- Muster Reporting
- Arrival Report in Building Access Log
- Emergency Plans
- Custom Reporting
- Vanderbilt Integration with Mercury Master Controller
- HID VertX Integration with Mercury Master Controller
- How to sync Mercury controllers
- Input and Output Rules
- How to create a variable for the trigger?
- Sample templates for input and output rules
- How to create a monitor point group?
- How to provide temporary access to a user for a time limit?
- How to setup Door Strike Follower?
- How to create paired reader?
- Global Overview
- Global Overview - Dashboard
- Global Overview - Alarm Management
- Global Overview - Control Center
- Global Overview - API Keys
- How to configure anti-passback with Mercury hardware?
- How do holiday schedules work with Mercury hardware?
- Genea Access Control System Integration with OTIS Compass Destination Dispatch System
- How to configure browser push notifications for alarms?
- How to perform bulk badge assignment from the Genea dashboard
- Genea Access Control System Integration with Assa Abloy Aperio Series
- Configuring MR62e with Genea
- How to configure a double card swipe mode
- How to Activate Rules Based on Authority Levels
- How to create Arrival Frequency Report
- How to enable manual card format selection on a Mercury hardware based portal
- Quick Reporting
- Custom Dashboard
- Genea Access Control System Integration with TK Destination Dispatch Elevator System
- How are holiday schedules managed on Mercury hardware?
- How to configure one-time door schedule
- How to reset a Mercury controller
- Genea Access Control System Integration with Mitsubishi Destination Dispatch Elevator System
- About Occupancy Analytics
- Configuring Honeywell Hardware in Genea
- User Groups
- Mercury MP series versus LP series
- Configuring OSDP Readers in Genea
- Configuring conventional elevator system in Genea
- Configuring Multi-Drop for Multiple OSDP Readers on a Single Door
- Genea Integration with BOSCH Intrusion System
- Genea Access Control System Integration with OTIS Compass Destination Dispatch System (New Version Only)
- Genea Access Control System Integration with TK Destination Dispatch System (New Version Only)
- How to Enable Secure Channel with OSDP Readers
- How to Replace a Mercury Controller in Genea
- Allegion Schlage Lock Installation & Configuration Guide
- How to configure access exemptions?
- Keri Integration with Genea: Hardware Setup and Configuration
- How to assign a default elevator home floor to users
- Genea Lock Feature Compatibility Matrix
- Assigning PIN Codes to Users on a Mercury Hardware Portal
- Mercury xx1501 Controller Configuration Validations
- Automations: Smarter, Cross-Controller Rules for Genea Access Control
- How to soft reboot a controller?
- Integration with Sumo Logic
- Genea Access Control System Integration with Flash Parking System
- How to setup badge type to link badge templates and set global card settings
- How to create or clone badge templates?
- Configure the Onboarding Emails
- How to mark the key active and inactive?
- Set up two-factor authentication on your Genea account
- Genea App: How to Use the Emergency Lockdown & Hold Open Features
- Mobile Device Management Settings
- How do I create custom attributes for users?
- How to Configure a Reader to Accept Genea Mobile Keys & Credentials
- Genea + Okta: Provisioning Custom Attributes
- Building Sync - Building Administrator's Guide
- How to Reissue An Existing Physical Credential
- Keycard Access Unavailable
- How can I decipher a credential's card format?
- What is a door forced alarm?
- How to Use Your AUX Relay Controls
- How to Deactivate A User
- Customizing Your Activity Log View
- How do I add a new user?
- How to Edit a User's Access Group
- Revoking User Access to Specific Properties
- How do I issue credentials?
- Filtering Activity Log Data by Date & Time
- Granting a User Access to Multiple Properties
- How to Create Activity Log Reports
- Deciphering Your Dashboard Statistics
- Two-factor Authentication Exemptions
- Enabling Two-Factor Authentication
- How to Issue PIN Codes to Users
- Filtering Users By Attendance
- How to Create Key Reports
- How to Create User Reports
- Filtering Keys By Usage
- Assigning Users to Work Departments
- Filtering Users By Work Department
- 'My Profile' User Settings
- How do I increase our user licenses?
- Adding "No Format" Keycards
- Controlling Your Request to Exit Settings
- First-Person-In Rule: How to Suppress An Automatic Door Unlock Schedule If No Users Are Present
- Our reader isn't accepting mobile keys. How can I fix this?
- Facility Code Suppression for 26-bit Key Cards
- Genea Events Webhook
- Setting Up Your Single Sign-On - SAML Integration
- Automatic Door Schedules: How to change the Access Mode of a Door On A Regular Schedule
- How do holiday schedules work with Vertx hardware?
- How do I add new tenants to my Genea system?
- Can I remotely unlock doors through my Genea admin dashboard?
- Our VertX controller connection went offline. How do I fix this?
- How To Configure Anti-Passback with VertX Hardware
- How to add a User's Profile Picture
- How do I enable or disable Genea system notifications?
- What does 'Deny Access - Card/PIN Not Found' mean?
- How do I create an Access Group?
- How to Use Your Genea App Admin Tab
- How do I edit an Access Group?
- How do I edit a schedule?
- How do I delete an Access Group?
- How do I edit a door group?
- How do I delete a schedule?
- How do I delete a door group?
- How do I create a schedule?
- How do I create a door group?
- How do I revoke a credential?
- How to edit a controller's web configurations?
- How to update LED and Buzzer settings of a reader?
- Home Location
- Genea Access Control System Integration with KONE Destination Dispatch Elevator System
- Genea Access Control System Integration with TANlocks
- TANLock and Gateway – Onboarding Guide
- Custom Attribute Sync from Tenant to Building
- How can I find and use IP addresses for door controllers in Genea?
- How can I manage and monitor door access in Genea?
- How can I help users activate their accounts if they cannot find the password reset option?
- How can I generate and interpret badge-related reports in Genea?
- How can I resolve access issues for employees unable to enter specific storage rooms or doors?
- How can I add and manage locations in Genea, and troubleshoot related issues?
- How does controller connectivity affect door operations and troubleshooting?
- How to manage doors in the Genea system, including adding, configuring, and naming them?
- How do manual and momentary unlocks affect door schedules, and how can schedules be maintained?
- Understanding the Audit Log Feature
- How do I download Genea Mobile Access app?
- Getting ready to print employee badges
- Genea Mobile Access App - Android User Guide
- Is the Genea Mobile Access app compatible with my Android smartphone?
- Is the Genea Mobile Access app compatible with my iPhone?
- Genea Mobile App - iPhone User Guide
- I forgot my Genea app password.
- How do I register for Genea?
- Has my Genea mobile key invitation expired?
- Can Genea Support send me a new mobile key?
- I need a new 16-digit invitation code.
- Why is my physical keycard not granting access?
- My phone was stolen and I need a new mobile key.
- I need a new Genea mobile key.
- How to Use a PIN Code
- Why can't I add my mobile key to a secondary phone?
- How do I use my Genea mobile key?
- Why is my mobile key not unlocking the door?
- Using the Unlock Widget
- Apple Pay turns on when I use Genea. How can I fix this?
- Why can't I log into the Genea app?
- Understanding the Interactive Floor Plan Feature
- How To Personalize Activity View
- Managing Emergencies Through Interactive Floor Plans
- User Suspension
- How can I log in to Genea and resolve login issues?
- How can I troubleshoot email issues during user onboarding in Genea?
- HID MultiCLASS SE Reader Wiring Diagram
- The HID reader is constantly beeping.
- What hardware does Genea work with?
- What are the port settings and network requirements for Genea controllers?
- How to configure readers in Genea for optimal access control?
- How can I troubleshoot a controller that won’t come online in Genea?
- How does the system handle synchronization processes and user access settings?
- How do I configure access control hardware (Lenel panels and HID readers) for use with Genea?
- How can I manage firmware updates and troubleshoot issues for Genea-managed controllers?
- Assa Abloy DSR Version Upgrade Guide