Is your work staff or resident list growing? If so, you may soon need more user licenses. Every active user added to your Genea access control system will use a single user license. For example, if you have 30 active users, you will need to make sure you have at least 30 user licenses. 

The number of user licenses allotted to your account will depend upon the user license plan established in your Genea contract. 

If you ever need to know how many user licenses you have in total, or how many available licenses you have left within account, you can find your tally under the 'Billing' section in your Genea admin dashboard.

Your user license count will go up and down as you add and deactivate users within your system. If you deactivate a user, the user license they previously consumed will be recycled and added back to your available user license count. For this reason, as well as to ensure the security of your property, we always recommend deactivating users upon their departure.

If you would like to increase your user license count or have questions about your current user plan, reach out to acsupport@getgenea.com for assistance.

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