When trying to issue a physical credential, such as a keycard or a key fob, are you finding a box that reads, "Keycard Access unavailable. Contact acsupport@getgenea.com to activate it?" If so, this indicates that your physical credential card format has not yet been enabled for your Genea system.

Please contact acsupport@getgenea.com to enable physical key support for your Genea system. Genea will need all card format details, so please have that information at hand. 

If you have any questions about Genea access control, please contact Genea Support at acsupport@getgenea.com. 

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