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How to Configure a Reader to Accept Genea Mobile Keys & Credentials
How to Configure a Reader to Accept Genea Mobile Keys & Credentials

Learn how to configure a reader to read and accept Genea mobile keys and credentials.

Michael Maxsenti avatar
Written by Michael Maxsenti
Updated over a week ago

For a reader to be able to read and grant access to users utilizing Genea mobile keys, the reader must be configured with the Genea MOB key and the Genea configuration template.

All readers purchased and provided by Genea will come pre-configured and ready for mobile key use. If you have opted to purchase readers from a third-party vendor, you will need to configure the reader to use mobile access.

To configure a door reader to read and accept Genea credentials, you will need the following.

  • An iOS or Android Mobile Device

  • An iCLASS SE / MultiCLASS SE HID Reader

  • HID Reader Manager App (available for free on iOS and Android devices)

  • Genea MOB Key Invitation (available via request from a Genea associate)

  • Default Configuration Template (provided by a Genea representative)

HOW TO CONFIGURE THE READER

  1. Download the HID Reader Manager app. Create an account, and log into the app.

  2. Once your account has been created, please reach out to Genea Support at acsupport@getgenea.com to request an invitation to use the Genea MOB key. Once invited, you will be assigned an invitation code. 

MOBILE KEYS

The Genea iOS mobile application presents users with two distinct options for obtaining access keys or passes:

  1. App-Based Key (Bluetooth Keys): These keys are utilized directly by the app to grant access. When you approach a reader, the app communicates with it using Bluetooth technology to provide access.

  2. Apple Wallet Pass: This option allows you to add access keys to your Apple Wallet. These keys are stored in your wallet, and when you approach a compatible reader, your device communicates with it using NFC (Near Field Communication) technology to provide access.

HOW TO REDEEM THE INVITATION

  • Download the “HID Reader Manager” application from Apple / Google store

  • Register yourself as a new user with the email address (if you already have an account then you can sign in)

  • Login to https://portal.origo.hidglobal.com/mobile-identities/ (using the credentials provided by HID or ask your ACS partner to provide credentials)

  • Select Reader Manager from the dashboard and it will redirect to a new page where you can use the same credentials and log in.

  • Please add yourself (the email address you used to log into the Reader Manager app) as a technician.

  • Assign an appropriate key to the technician that you just added

  • Under ‘Administration Keys,’ click ‘Enter Invitation Code.’ Enter your invitation code and press ‘Register Device.

  • Once registered, click on ’Show Authorized Keys’ to ensure that the MOB key has been saved to your app. You may need to pull down the page to refresh it for the MOB Key to appear. Once successfully activated, you should have the ‘MOB0771 - Sequr Commerical’ key available to you.

Next, the process involves obtaining the default configuration template. This template will be applied to your readers. It's important to note that both the App-Based Keys and the Apple Wallet Pass utilize the same MOBKEY. This means that there's no need to acquire a separate template for each type of key, as they operate under a unified configuration.

HOW TO REDEEM THE DEFAULT CONFIGURATION TEMPLATE

After creating your HID Reader Manager account and redeeming the Genea MOB key, a Genea Representative will send you the pre-built template. If you are not working with a Genea Support Representative to configure your reader, please reach out to acsupport@getgenea.com to request the Default Configuration Template. 

Once issued to you by Genea, the template will appear in your HID Reader Manager app under 'Shared Templates.' Click on the template to redeem it. Once redeemed, the template will appear under the 'Templates' tab in your HID Reader Manager app, and it will be ready for application.

HOW TO APPLY THE TEMPLATE TO A READER

  1. Power cycle the reader that is being configured. There is a 30-second window upon which the configuration process will need to begin. During the configuration window, the reader LED will blink.

  2. Click on the ‘Home’ tab at the bottom of your HID Reader Manager app. 

  3. Click ‘Scan for Readers.’ 

  4. A list of all nearby door readers should appear within your app. We recommend standing directly next to whatever reader you’re configuring as the reader with the lowest db will be the reader that is closest to you. For example, a reader listed with -40 db will be closer to you than a reader with -100 db.

  5. Click on the reader in your list of nearby readers. To ensure you’re configuring the correct reader, click ‘Locate’ on the page that appears. This will make the lights on the reader LED flash, and the reader may beep to indicate that you’re working on the correct reader.

  6. Once you’re sure you’re configuring the correct reader, click ‘Inspect.

  7. You will be navigated to a page titled ‘Inspection Report.’ On this page click ‘Apply Template.’

  8. Next, select the Default Configuration Template from your list of available templates.

  9. A ‘Select Operation’ box will appear on your screen. Click ‘Apply’ to save the template to your reader. 

  10. Once successfully saved, your app should provide you will feedback confirming the change.

WALLET CONFIGURATION

  1. HID readers are equipped with Apple's Enhanced Contactless Polling (ECP) application, which supports credentials stored in Apple Wallet. This functionality is also compatible with NFC-capable readers.

  2. To access this feature, follow steps 1 to 7 as outlined in the previous section to obtain the "Inspection Report" for the reader. If your organization has acquired Apple wallet-based credentials, Genea will activate the corresponding template and provide you with access to it. As a result, you will be able to observe the "Wallet Settings" section within the inspection report.

  3. The ECP (Enhanced Contactless Polling) configuration enables you to retrieve the TCI (Target Card Indicator) value and provides the option to enforce TRA (Terminal Request Authentication). With TRA enabled, the reader will prompt for authentication every time an interaction takes place.

Note: The TCI (Target Card Indicator) value is not editable by users. Instead, HID assigns specific TCI values to MOBKEYs. Apple designates a range of TCI values to HID, and HID subsequently assigns these values to individual MOBKEYs. This ensures that each MOBKEY has its own unique and predetermined TCI value.

After you’ve applied the configuration change to your reader, you may be prompted to perform a power cycle on your reader. If this occurs, please reach out to Genea Support by contacting your Genea Customer Success Manager directly, or by reaching out to acsupport@getgenea.com.

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