There are four ways you can use your mobile key to unlock doors and gates at your property. 

Each access method may vary slightly depending upon what type of mobile device you use. 

For more information on the Genea app for Android devices, click here.

Access Methods

Method 1: Tap to Unlock

Tap functionality works similar to how an access card is used - by physically touching your mobile device to the reader. 

UNLOCK TIP: For greater Tap reliability, light up your phone screen. If using an Android device, hold the back side of your phone parallel against the reader. The front side of your phone will not work in all cases since the NFC chip is located on the backside of most devices.

Method 2: Twist & Go

Twist & Go functionality is only available on readers that have been configured to accept this unlock method. Reader configuration can be confirmed by your office or community administrator(s). To use the Twist & Go feature, twist your device within 6 feet / 2 meters from the reader. The motion is similar to turning a door knob.

Make sure you have 'Bluetooth' and 'Locations' enabled under your phone settings in order for the Genea app to work seamlessly. If using an Android device, also confirm that Twist & Go has been set to ON under the 'Settings' tab in your Genea app. If your device has an Oreo or older OS version, make sure your locating method/mode is set to 'High Accuracy' under your phone's location settings.

Why do I need to enable locations for my Genea app?

If locations are not enabled, the Genea app will be unable to connect and communicate with a reader in order to grant the user access.

IMPORTANT NOTE: In order to utilize Twist & Go without having to unlock your phone, the Genea app must be running in the background on your mobile device. Periodically a phone's Operating System may close down apps that are not being actively used, including the Genea app. Therefore from time-to-time it may be necessary to re-launch the Genea App. 

Method 3: Floating Unlock Button 

Located in the bottom right-hand corner of the Genea mobile app is a round blue button with a key in it's center. This button can be pressed when within proximity of a Genea enabled reader in order to unlock a door or gate.

Method 4: Apple Watch

If you have an Apple Watch, you can use the Genea Apple Watch app in conjunction with your Genea iOS smartphone app. 

IMPORTANT NOTE: In order to utilize the Genea Apple Watch app, the Genea app must be running in the background on your smartphone. Periodically a phone's Operating System may close down apps that are not being actively used, including the Genea app. Therefore from time-to-time it may be necessary to re-launch the Genea App before you can use your Genea Apple Watch app. 

ACCESS TIP: When using your key for the first time or following a phone restart, we recommend opening the Genea app and using the Floating Unlock Button to unlock your property doors or gates. This method tends to be most reliable for a first time user, as well as after a phone restart.

If you have any questions about the Genea App, please reach out to Genea Support at acsupport@getgenea.com.

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