In order for your HID MultiCLASS SE RP10 or RP40 reader to properly read credentials, the wiring must be set up appropriately in order to transmit the data to your system controller.
While a certified low-voltage technician should install any system hardware, if any questions arise regarding your reader wirings, you may reference the image below for proper reader wiring set-up.
If you have any questions about HID MultiCLASS SE reader wiring, please reach out to Genea Support at acsupport@getgenea.com for assistance.