To create an Overtime HVAC request, you need to be an authorized Genea Portal user with a valid user ID. If you need any help with your ID, please contact Genea support, we will be happy to help you.

  1. How do I get the mobile app?

  2. How do I log in?

  3. How do I create an Overtime HVAC request?

  4. What do I do after I create the request?

How do I get the mobile app?

You can download the Genea Overtime HVAC app from Apple App Store and Google Play store for free:

or

How do I log in?

When you download the Genea Overtime HVAC mobile app, the first time you launch the app, you will be prompted to log in:

To log in, you will need a valid user ID. This is most often provided to you when the service is introduced to the building tenants, but if you need help with your user ID at any time, please feel free to contact Genea Support

How do I create an Overtime HVAC request?

Once you log in, you will see the app Home Screen. From the home screen, you can create your first Overtime HVAC request by tapping the blue "+" button in the bottom right corner:

Next, you will be prompted to confirm your location, suite and area. In most cases, you will only see one option to choose from, but if you have permissions to Overtime HVAC service in multiple building suites, or multiple buildings, you will be able to choose:

  • Building - a building in which you are requesting the service

  • Tenant - usually the name of the company that you work for

  • Area - an area in the building assigned to your company, usually a suite number, floor, or a particular are in the suite, depending on the mechanical setup of the building

Note that your selection will be remembered in the app.

Next, you can provide the details regarding your Overtime HVAC request:

  • Service Type: HVAC & Lighting is the most common setup, meaning that HVAC & Lights will be turned on at the same time

  • Date of Service: this is a date for which you are requesting the Overtime HVAC service

  • Start Time: in building's time zone, the time at which the Overtime HVAC service should start

  • Duration: total duration of the service, in hours and minutes

  • Recurrence: Choose between one-time and recurring requests. In case of recurrence, you will be able to choose days of the week when you want the service to repeat

  • Comments: a reference that will appear on the billing statement, usually used to indicate the reason for the Overtime HVAC request

  • Estimated cost: an estimated cost based on your lease terms and the duration of the Overtime HVAC request

After you hit "SUBMIT", you will be prompted for a final confirmation. After tapping "Yes", you will see a confirmation message.

From the confirmation screen, you can return to the Home Screen by tapping "view requests" or you can create another request by tapping "Create New Request"

What do I do after I create the request?

Now that you have created an Overtime HVAC request, Genea will send a confirmation email with the details of the request to the requester, and will automatically trigger turning on the mechanical equipment at the building at the specified time(s) to provide air conditioning and/or lighting in the specified area of the building. Please note that on days when there is a large discrepancy between the indoor and outdoor temperature, it might take a while for the indoor temperature to reach the comfort level. If there are any issues with the service, feel free to contact Genea Support at any time.

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