All Collections
Overtime HVAC
For Tenants
Creating an Overtime HVAC Request via a Mobile app
Creating an Overtime HVAC Request via a Mobile app

This article helps you understand how you can use the mobile app to create, review and cancel Overtime HVAC request

Archa K avatar
Written by Archa K
Updated over a week ago

To create an Overtime HVAC request, you need to be an authorized Genea Portal user with valid login credential. If you need any help with your login credential, please contact Genea support using our live chat or email us at support@getgenea.com. We will be happy to help you.

How do I create an Overtime HVAC request?

Once you log in, you will see the app Home Screen. This lists all the request already in place. Click on the "+" New Request menu in the bottom navigation to create a new request

Next, you will be prompted to confirm your location, suite and area. In most cases, you will only see one option to choose from, but if you have permissions to Overtime HVAC service in multiple building suites, or multiple buildings, you will be able to choose:

  • Building - a building in which you are requesting the service

  • Tenant - usually the name of the company that you work for

  • Area - an area in the building assigned to your company, usually a suite number, floor, or a particular are in the suite, depending on the mechanical setup of the building

Note that your selection will be remembered in the app.

Next, you can provide the details regarding your Overtime HVAC request:

  • Service Type: HVAC & Lighting is the most common setup, meaning that HVAC & Lights will be turned on at the same time

  • Date of Service: this is a date for which you are requesting the Overtime HVAC service

  • Start Time: in building's time zone, the time at which the Overtime HVAC service should start

  • Duration: total duration of the service, in hours and minutes

  • Recurrence: Choose between one-time and recurring requests. In case of recurrence, you will be able to choose days of the week when you want the service to repeat

  • Comments: a reference that will appear on the billing statement, usually used to indicate the reason for the Overtime HVAC request

  • Estimated cost: an estimated cost based on your lease terms and the duration of the Overtime HVAC request

After you hit "SUBMIT", you can return to the Home Screen.

What do I do after I create the request?

Now that you have created an Overtime HVAC request, Genea will send a confirmation email with the details of the request to the requester, and will automatically trigger turning on the mechanical equipment at the building at the specified time(s) to provide air conditioning and/or lighting in the specified area of the building. Please note that on days when there is a large discrepancy between the indoor and outdoor temperature, it might take a while for the indoor temperature to reach the comfort level. If there are any issues with the service, feel free to contact Genea Support at any time.

How do I cancel a request?

Find the request you want to cancel on the home page. You can take advantage of the filters to find your request. Click on the "three dots" icon near the request title.

You will be prompted with a cancellation confirmation message. Select the right option to cancel the request

Note that only scheduled and running request can be cancelled.

Did this answer your question?