To create an Overtime HVAC request, you need to be an authorized Genea Portal user with a valid user ID. If you need any help with your ID, please contact Genea support, we will be happy to help you.

  1. Where do I log in?

  2. How do I create an Overtime HVAC request?

  3. What do I do after I create a request?

Where do I log in?

To log in from your desktop (or your laptop), please navigate to https://portal.getgenea.com

You can bookmark this URL to make it easily accessible in the future.

How do I create an Overtime HVAC request?

Once you log in, you can create a new Overtime HVAC request by clicking:

  1. "Create New Request" in the left-hand side menu, and then

  2. "+ Create" button on the right side of the screen:

Next, you can provide the details regarding your Overtime HVAC request:

  • Suite or Area:

    • Building - a building in which you are requesting the service

    • Tenant - usually the name of the company that you work for

    • Area - an area in the building assigned to your company, usually a suite number, floor, or a particular area in the suite, depending on the mechanical setup of the building

  • Service Type: HVAC & Lighting is the most common setup, meaning that HVAC & Lights will be turned on at the same time

  • Date of Service: this is a date for which you are requesting the Overtime HVAC service

  • Start Time: in building's time zone, the time at which the Overtime HVAC service should start

  • Duration: total duration of the service, in hours and minutes

  • Recurrence: Choose between one-time and recurring requests. In case of recurrence, you will be able to choose days of the week when you want the service to repeat

  • Comments: a reference that will appear on the billing statement, usually used to indicate the reason for the Overtime HVAC request

  • Estimated cost: an estimated cost based on your lease terms and the duration of the Overtime HVAC request

Hitting "Create Request" will confirm your Overtime HVAC request, and it will appear in the calendar view on the next screen.

By clicking on the request card, you will be able to see the details, or cancel the request.

What do I do after I create a request?

Now that you have created an Overtime HVAC request, Genea will send a confirmation email with the details of the request to the requester, and will automatically trigger turning on the mechanical equipment at the building at the specified time(s) to provide air conditioning and/or lighting in the specified area of the building. Please note that on days when there is a large discrepancy between the indoor and outdoor temperature, it might take a while for the indoor temperature to reach the comfort level. If there are any issues with the service, feel free to contact Genea Support at any time.

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