What is a Muster Report?
A Muster Report gives you a real-time snapshot of who is currently on-premise (Employee and Visitor). It is designed for emergency and evacuation scenarios where you need to quickly determine whether a person is inside the building or has already exited.
The report looks at access events across your selected Entry and Exit doors within a defined time window and determines a status for each person.
How Muster Status is Determined
How Muster Status is Determined
Last Granted event = Entry door → INSIDE
Last Granted event = Exit door → EXITED
No Granted event found → Not shown in report
The flowchart above summarizes the full logic. Here is what it means in plain language.
For each person, the report walks through all their access events in the selected time window — from newest to oldest — and determines their current location based on the last meaningful event.
The only two things that matter about any event are:
Which door — Entry or Exit
Was access Granted or Denied
Key principle: A Denied event does not physically move a person. If someone was denied at the Exit, they are still inside. If someone was denied at the Entry, they are still outside. Only a Granted event changes a person's location.
Example Scenarios
Events (oldest → newest) | Last Granted Event | Status |
Entry+Granted | Entry+Granted | Inside |
Entry+Granted → Exit+Granted | Exit+Granted | Exited |
Entry+Granted → Exit+Denied | Entry+Granted | Inside - exit was denied, person didn't move |
Entry+Granted → Exit+Granted → Entry+Denied | Exit+Granted | Exited - last granted was exit |
Entry+Denied | None | Not in Report |
Time Range
The Muster Report covers a maximum window of 48 hours. You select the Entry and Exit doors you want to include - both support multi-select.
Two Ways to Access the Muster Report
Way 1 : Activity Page (Quick Export)
Way 1 : Activity Page (Quick Export)
Best for: emergencies and one-off exports where you need results fast.
1) Navigate to the 'Activity' page in your Genea admin dashboard.
2) Besides the Arrival report button you can also find the 'Muster Report' button.
3) On click of this a modal opens where you can select the Entry doors and Exit doors. Both of them are multi select options.
4) This report will consist of the last 48 hours of data from the time of generation. i.e. If the report is created on 03/23/2026 at 4:00 p.m. The data will be collected from 03/21/2026 at 4:00 p.m. to 03/23/2026 at 4:00 p.m
5) Once all the data is entered you can click on the Export button and the Muster report will be generated
6) A CSV file will be generated as seen below:
7) Report CSV will have following Columns :
Name: Name of the Person (Employee or Visitor)
Email Id: Emai id of the Person
Location Name: Location Name of the Genea Building
Entry Door: Last Entry Door name in case there is an access granted Entry in last 48 hours.
Entry Time: Last Entry time in case there is an access granted Entry in last 48 hours.
Last Accessed Door: Last Granted/Denied Event either from Entry or Exit Door selected.
Last Accessed Time: Last Granted/Denied Event time either from Entry or Exit Door selected.
Presence Status: INSIDE or OUTSIDE based on logic discussed above
Last Accessed Door Event: Last Entry/Exit Door Event type.
Card Number: Card Number of the Person.
Way 2 : Global Overview Reports (Saved Reports)
Way 2 : Global Overview Reports (Saved Reports)
Best for: repeatable reports where you want to save your door configuration and date range for future use.
Navigate to Global Overview Reports in your Genea admin dashboard and Click on Add Report.
In the report configuration:
Add Name of the Report
Set Report Category →
Access Activity ReportsSet Report Type →
Muster ReportIs is by default a location only report and not a global report
Select Location and Click Save
Select your Entry Door(s) and Exit Door(s) — both support multi-select.
Set your custom date range — maximum gap of 48 hours between start and end time, you can also select last 48 hours.
You can download the CSV of the report by clicking on Generate Now, and the report will have all the filters applied.
Report CSV will have following Columns :
Name: Name of the Person (Employee or Visitor)
Location Name: Location Name of the Genea Building
Entry Door: Last Entry Door name in case there is an access granted Entry in selected time range
Entry Time: Last Entry time in case there is an access granted Entry in selected time range
Last Accessed Door: Last Granted/Denied Event either from Entry or Exit Door in selected time range.
Presence Status: INSIDE or OUTSIDE based on logic discussed above
Last Accessed Door Event: Last Entry/Exit Door Event type.
Card Number: Card Number of the Person.
The filter will persist and the report will be saved for future reference.
Key Things to Remember
Only Granted events determine status (INSIDE/OUTSIDE). Denied events are skipped.
People with no Granted events in the selected window are not shown in the report.
Maximum time window is 48 hours.
Both Entry and Exit doors support multi-select.
Use Way 1 for quick emergency exports.
Use Way 2 for saved, repeatable reports with custom date ranges.
Learn more about custom reporting here.
If you have any questions regarding muster reports, reach out to Genea Support at any time at acsupport@getgenea.com.