With the OTIS Compass Destination Dispatch integration, you can centrally manage elevator traffic directly from your Genea platform.
Traditionally, passengers press standard “up” or “down” call buttons and wait for the next available elevator. Destination dispatch modernizes this process—passengers enter their destination floor first, and the system assigns them to a specific elevator optimized for their route. This results in more efficient traffic flow, reduced wait times, and improved building operations.
Supported Controllers for OTIS Compass Integration
The following controller models are currently supported with the OTIS Compass Destination Dispatch System:
LP-4502
EP-4502
Setting Up Your Genea ACS + OTIS destination dispatch system
1) Go to the ‘Integrations’ tab on your Global Dashboard.
2) Navigate to 'Elevator' integrations, and click 'Install' under the OTIS.
3) Click the +Add button to include the locations where you want to activate the OTIS integration. Select the locations and save the settings.
Designate the controller for OTIS integration
To add a controller in Genea for OTIS destination dispatch integration, follow the below steps:
1) From your Genea admin dashboard, go to Hardware. Under the Controllers section, click + Add.
Enter the controller’s name and an optional description. Then, select the controller model from the dropdown list.
Enter the service type, MAC ID of the controller, timezone, and serial number, then click Save.
Service Types:
Normal: Select this if the controller will be used for access control only and will not integrate with OTIS.
OTIS: Select this if the controller will communicate directly with the OTIS DD. A primary controller can support up to 128 floors, and there can only be one primary controller per network. If you need support for more than 128 floors, please contact the Genea support team for assistance.
Note: When the controller’s service type is set to Normal, it supports regular access control readers only. When set to DD Specific, the same controller can support both DD integration and regular access readers.
Setting Up OTIS DD Integration in Genea
Configuration Steps:
Adding Elevator Groups
Elevator Groups : Buildings can be segmented into elevator groups based on specific configuration needs. Elevator groups act as logical entities for most DD setups, helping organize elevator cabs and manage public flow at the cab level.
Once OTIS DD integration is enabled, navigate to Location View > Elevators.
A default elevator group will be available. You can either edit this group or create a new one.
To create a new elevator group:
Click the + Add button.
Select Destination Dispatch as the elevator system.
Enter a name and optional description.
If the group will control cabs with both front and rear-side landings, toggle ON Control Rear and Front Side.
Select OTIS as the Manufacturer.
Click Save and Close.
Adding Floors to an Elevator Group
Floor : A floor is a specific level within a building where an elevator can stop and open its doors. It serves as an access point for passengers. A single physical floor may have front and/or rear openings, depending on the elevator's door configuration.
Navigate to the Floors tab.
Click + Add to create a new floor.
Enter the floor name and an optional description.
Add the Floor Marking, which identifies the floor number.
For example, basement levels might be named Lower Basement and Upper Basement with floor markings -2 and -1, respectively.
Select the Control Sides.
If cab control is needed for both the front and rear sides, choose Rear and Front.
Defining Public Floor Access
You may want to make certain floors freely accessible to everyone, such as lobbies, receptions, parking areas, or cafeterias/restaurants.
In Genea, these can be configured as Public Floors.
To set a floor as public:
Toggle the Public Floor switch.
Select a schedule that defines when the floor should have free access.
Floors marked as Public Floors will not require an access card to dispatch elevator cabs from the associated group.
Adding Cabs to an Elevator Group
Cabs are the compartments inside an elevator that transport people or goods between floors. Each cab is equipped with doors, buttons, and safety features to ensure a safe and smooth ride.
To add a cab:
Navigate to the Cabs tab from the Elevator Group page.
Click + Add.
Enter the Name and Description for the cab.
Specify the Cab Number — this number identifies the cab within the group (e.g., Cab 1, Cab 2, etc.).
(Optional) Add any Notes you want to associate with the cab.
Click Save to complete the process.
Adding kiosks for OTIS Destination Dispatch System
Elevator kiosks are digital or touchscreen panels typically located in building lobbies or elevator bays that allow users to select their destination floor before entering the elevator. They help optimize elevator dispatching by assigning a specific cab based on the selected floor.
Click +Add from the Kiosk tab, enter a name and optional description, then click Save to create a destination entry kiosk.
Once the kiosk is added, click "Attach Reader" to link the necessary readers.
If the kiosk is a turnstile kiosk, toggle the Turnstile switch.
Next, select the Kiosk Panel type — Internal or External:
Internal readers are integrated within the kiosk for direct authentication.
External readers are mounted outside the kiosk for user interaction.
Enter the Kiosk IP Address.
Then, select a Kiosk Mode:
Home Floors: Automatically grants access to the user's home floor; users are notified of their access.
Access to Authorized Floors: Users select a floor; access is granted if their credentials have the necessary access level.
User Entry of Destination: Users choose a floor first, then present credentials; access is verified based on the selected floor.
Home Floor or Entry of Destination: Users present credentials first; if they select a floor within the kiosk timeout, access is validated, otherwise, access to their home floor is confirmed.
Fill in the remaining details, then click Save to complete the kiosk setup.
Understanding Public Floor Access
Public Floor Access allows specific elevator floors within a group to be freely accessible based on a defined schedule. When this access is configured and attached to a kiosk, the kiosk will grant public access to the assigned floors during the scheduled time period.
To define the public floor access:
Enter the Name and Description, select the desired Floor(s), link them to a Schedule, and click Save to apply the public floor access settings.
Once the public floor access is saved, go to the Kiosk tab and assign the public floor access to the desired kiosk as needed.
Please note: if there is no need to assign specific public floors to individual cabs, you can proceed with the default public floor access, which will apply the same set of public floors to all kiosks.
Defining Floor Access for Elevator Groups
Floor access involves mapping the assigned elevator floors within a group to their designated schedules.
Navigate to Access > Policies > Floor Access and click + Add to create a new floor access policy.
Enter a Name and Description for the policy.
Select the appropriate Elevator Group.
Choose the Floors and define the Schedule for when the card should have access to these floors.
Click Save to apply the changes.
Mapping Elevator Cabs with Floor Access in Access Groups
Go to Access Policies > Access Groups.
Select the Access Group you want to assign elevator cab permissions to.
Navigate to the Elevator Access tab.
Select the desired Cab and map the appropriate Floor Access policy to it.
Click Save to apply the changes.
If you have any questions about this feature or need assistance with migrating to the new elevator version, please contact acsupport@getgenea.com.