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Genea Access Control System Integration with TK Destination Dispatch Elevator System
Genea Access Control System Integration with TK Destination Dispatch Elevator System

Learn how to integrate your Genea Access Control System with TK Destination Dispatch Elevator System

Ankita Chakraborty avatar
Written by Ankita Chakraborty
Updated over a week ago

Genea Access Control System Integration with TK Destination Dispatch Elevator System comprehensively covers essential elevator functions, including front door access, public floor options, internal and external readers, and more. This integration has been optimized for use with LP4502 and EP4502 controllers, ensuring a seamless and efficient elevator experience when utilizing Genea.

Supported controllers with TK Destination Dispatch System

Currently, the following controllers are supported with TK Destination Dispatch System.

  1. LP - 4502

  2. EP - 4502

Setting Up Your Genea ACS + TK destination dispatch system

1. Navigate to the 'Integrations' tab in your global dashboard.

2. Go to 'Elevator' integrations, and click 'Install' under the TKE.​

3. Click the +Add button to include the locations where you want to activate the TK integration. Select the locations and save the settings. ​

Designate the controller for TKE integration

1. After enabling the integration for the location, navigate to the location view and select "Hardware."​

2. Click +Add under the controller's section. Enter the name and optional description of the controller. Select the model number of the controller from the dropdown options.​

3. Now, enter the service type, MAC ID of the controller, time zone, serial number, and click Save.

Service Types:

Normal: If your controller is to be used for access control only and it is not to be integrated with TK.

TKE Primary: A primary controller directly communicates to the TK DD.

TKE Secondary: Communication between the TKE DD and the Secondary controller will have to go through the Primary controller. Primary and Secondary Controllers exchange messages through an over-watch controller service which must be installed on the Primary controllers.

Once the controller is added, it is now time to add floors to the elevator.

Adding floors to the elevator

1. To add floors to the elevator, go to Elevators > Floors from your dashboard.​

2. Click +Add. Enter the maximum number of floors in a building and click Save.​

3. You may also want to define certain floors that should be freely accessed by anyone such as floors comprising of lobby/reception, parking, or cafeterias/restaurants.

In Genea, you can define such floors as Public Floors. To configure any elevator floor as a public floor, click edit, enable Public Floor, select a schedule during which the floor will be having free access. Click Save. Elevator floors that are allowed public‐access will not require an access card to dispatch an elevator car.​

Adding kiosks for TK Destination Dispatch System

1. Locate Elevators > Elevator Kiosks from your admin dashboard. ​

2. Click +Add to add a kiosk. Enter kiosk name, an optional description, and click Save.​

3. Once the kiosk is added, it is now required to attach readers. To do so, click on "Attach Reader". Enter all the details and click Save. ​

Elevator Group: Within TKE, an elevator group signifies a collection of elevators strategically managed as a cohesive unit in a building's vertical transportation system. This arrangement aims to enhance elevator movement and efficiency by tailoring it to the distinct requirements and destinations of passengers. This information is accessible through the TK elevator application.

Kiosk ID: The Kiosk ID serves as a distinctive identifier assigned to an individual self-service kiosk situated on a specific floor within an allocated elevator group. This data is retrievable through the TK elevator application.

Sleep Mode: In Sleep Mode, the kiosk is set to a low-power state. The Kiosk exhibits a Sleep Mode screen until activated by a user swiping a card. Upon card swipe, the access control reads the card, and if access is granted, the kiosk wakes up.

For additional information, kindly reach out to Genea support at

Now that the TK Kiosk setup is done, go forward and create the elevator access groups.

How to create Elevator Access Groups?

1. To create an access group, go to Elevators > Elevator Access Groups. Click +Add. Enter the EAG name and description. Click Save. ​

2. Once the access group is created, click edit to add floors and schedule to the group.​

3. Click Edit, enable the floor that you wish to add to the access group, attach the schedule for each floor and click Save. ​

4. Scroll down to the Kiosk section. Edit the Kiosks to be added to the specific access group and click Save.

If you have any questions about this feature or have any other requests, please reach out to

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