If your elevator supports Schindler PORT technology, integrating it with Genea Access Control allows you to:
Synchronize personnel data
Manage access groups from a single platform
Link terminals with readers
Review all access logs in one place
This article provides basic setup details for Schindler elevators. For further assistance, please contact our customer support team via live chat or email us at acsupport@getgenea.com
Setting Up Your Genea ACS + Schindler destination dispatch system
1. Navigate to the 'Integrations' tab in your global dashboard.
2. Go to 'Elevator' integrations, and click 'Install' under the Schindler.
3. Click the +Add button to include the locations where you want to activate the Schindler integration. Select the locations and save the settings.
4. Navigate to the integration location’s detail page and add the configuration. Enter the Schindler server’s IP address and port numbers, then click Save.
Designate a gateway for Schindler integration
Schindler’s integration with Genea requires a gateway to function. Please contact Genea Support to obtain the hardware specifications and gateway configuration details. Once the gateway is set up with the initial applications, it must be added in the Genea web app by following the process outlined below.
After enabling the integration for the location, add a gateway from location view > Hardware > Gateways.
Add with a clear name, descriptive purpose, its MAC ID and the application as 'Schindler Elevator'. Click Save.
Configuration Steps
Elevator Groups: Buildings can be segmented into elevator groups based on specific configuration needs. Elevator groups act as logical entities for most PORT setups, helping organize elevator cabs and manage passenger flow at the cab level.
Once the Schindler integration is enabled, navigate to Location View > Elevators.
A default elevator group will be available. You can either edit this group or create a new one.
To create a new elevator group:
Click the + Add button.
Select Destination Dispatch as the elevator system.
Enter a name and an optional description.
Select Schindler as the manufacturer.
Choose the Gateway that will manage the Schindler integration with Genea.
Enter the server configuration IP address.
Click Save and Close.
Adding Floors to an Elevator Group
A floor represents a specific level within a building where an elevator can stop and open its doors, serving as an access point for passengers. Depending on the elevator’s door configuration, a single physical floor may include front and/or rear openings.
To add a new floor:
Navigate to the Floors tab.
Click + Add to create a new floor.
Enter the floor name and an optional description.
Specify the Floor Marking, which identifies the floor number.
For example, basement levels might be named Lower Basement and Upper Basement with floor markings -2 and -1, respectively.
Adding kiosks for Schindler Destination Dispatch System
Elevator kiosks are digital or touchscreen panels typically installed in building lobbies or elevator bays. They allow users to select their destination floor before entering the elevator, helping optimize elevator dispatch by assigning a specific cab based on the selected floor.
To create a new kiosk:
Navigate to the Kiosk tab.
Click + Add.
Enter a name and an optional description.
Click Save to create the kiosk.
After adding the kiosk:
Click Attach Reader to link the required readers.
If the kiosk is a turnstile type, toggle Turnstile ON.
Fill in the remaining details and click Save to complete the setup.
Schindler Profile Mapping
To add an access profile mapping with Genea:
Click Add.
Select the Genea Access Group and the corresponding Schindler profile.
Enter the Schindler Access Profile. The system will save it and make it available as a dropdown option for future mappings.
Default User Template and Overrides
By default, all users in access groups are assigned the default user template. This ensures a consistent baseline configuration across the system.
If an override template is configured, only eligible users (those who meet the override conditions) will receive this template instead. All other users will continue to receive the default template.
This setup allows flexibility — administrators can define exceptions for specific users or groups while maintaining a default configuration for everyone else.
Add the default user template by editing and selecting the template to be applied to all users in Genea across all access groups.
To add an override: Use the Override User Template table and add the mapping according to the specified priority.
Mapping Elevator Cabs with Floor Access in Access Groups
Go to Access Policies > Access Groups.
Select the Access Group to which you want to assign elevator cab permissions.
Navigate to the Elevator Access tab.
Choose the desired Cab and map the corresponding schedule.
Click Save to apply the changes.
How to add home floor for each user?
Navigate to the user profile.
Add or edit the location where you want to provide the home floor.
You will see the home floor option as in below image. Add the home floor and click "Save"
How to sync cards to Schindler system in port integration?
To synchronize cards with the Schindler system in port integration, follow these steps:
Enable the 'Manual Card Selection' option from the global overview by navigating to Global Overview > Settings > Enable Manual Card Format Selection.
Once enabled, you will have the option to select the card format while creating a card in your portal.
Choose the appropriate card format and add the card number when you intend to sync cards to the Schindler application.
If you have any questions about this feature or need assistance with migrating to the new elevator version, please contact acsupport@getgenea.com.