The integration of the Genea Access Control System with the Mitsubishi Destination Dispatch Elevator System comprehensively covers essential elevator functions, including front door access, access to authorized floors, external readers, and more. Optimized for use with Mercury LP4502 controllers, this integration ensures a seamless and efficient elevator experience with Genea.
Additionally, the integration requires middleware to bridge the gap between Mitsubishi's older OPDC process controller and the newer ELSGW process communication gateway. The role of the middleware is to convert the OPDC protocol to ELSGW, which Mitsubishi understands. This middleware will be pre-configured in a system provided by Genea and sent to you if you wish to enable the integration at any of your locations. For more details on the integration, please contact our support team at acsupport@getgenea.com.
Access Controller ↔ Middleware (OPDC) ↔ Mitsubishi Elevator Controller (ELSGW)
Support for Mitsubishi Elevators was included with HID Mercury controller firmware version 1.28.X and driver firmware version 4.7.1.21. Only HID Mercury LP4502 controllers support Mitsubishi Elevators.
Setting Up Your Genea ACS + Mitsubishi destination dispatch system
1. Navigate to the 'Integrations' tab in your global dashboard.
2. Go to 'Elevator' integrations, and click 'Install' under the Mitsubishi.
3. Click the +Add button to include the locations where you want to activate the Mitsubishi integration. Select the locations and save the settings.
Designate the controller for Mitsubishi integration
1. After enabling the integration for the location, navigate to the location view and select "Hardware."
2. Click +Add under the controller's section. Enter the name and optional description of the controller. Select the model number of the controller from the dropdown options. Also enter the service type, MAC ID of the controller, time zone, serial number, and click Save.
Service Types:
Normal: If your controller is to be used for access control only and it is not to be integrated with TK.
Mitsubishi: A primary controller communicates directly with the Genea middleware, which then interfaces with the Mitsubishi DD controller and supports up to 128 floors. Only one primary controller can exist in the network. If you need to manage more than 128 floors, please contact the Genea support team for configuration assistance.
Once the controller is added, it is now time to add floors to the elevator.
Note: When the service type of the controller is set to "Normal," it supports regular access control readers. However, when the service type is set to "DD specific," the same controller can support both DD integration and regular access readers.
Adding floors to the elevator
1. To add floors to the elevator, go to Elevators > Floors from your dashboard.
2. Click +Add. Enter the maximum number of floors in a building and click Save.
Adding kiosks for Mitsubishi Destination Dispatch System
1. Locate Elevators > Elevator Kiosks from your admin dashboard.
2. Click +Add to add a kiosk. Enter kiosk name, an optional description, and click Save.
3. Once the kiosk is added, it is now required to attach readers. To do so, click on "Attach Reader". Enter all the details and click Save.
The Security Access Controller ID and Operation Display Controller ID can be found from the Mitsubishi elevator application.
For additional information, kindly reach out to Genea support team.
Now that the TK Kiosk setup is done, go forward and create the elevator access groups.
How to create Elevator Access Groups?
1. To create an access group, go to Elevators > Elevator Access Groups. Click +Add. Enter the EAG name and description. Click Save.
2. Once the access group is created, click edit to add floors and schedule to the group.
3. Click Edit, enable the floor that you wish to add to the access group, attach the schedule for each floor and click Save.
4. Scroll down to the Kiosk section. Edit the Kiosks to be added to the specific access group and click Save.
IMPORTANT NOTE:
To provide free access to any floor, please use Mitsubishi's MelEye software. Currently, public floor configuration for Mitsubishi elevators is not supported by Genea.
Home floor assignment is not supported in the Mitsubishi integration.
FAQs
Which Mercury controllers can be used for this integration?
Only the LP4502 supports Mitsubishi DD integration.
Can I use my existing LP4502, which has doors connected, for Mitsubishi DD integration?
Yes, your existing LP4502 controller can be used for Mitsubishi DD integration. However, you will need to contact the Genea support team to modify the configuration of the controller. This will enable your existing controller to support both regular access operations and Mitsubishi DD integration.
How many LP4502 controllers will be required for my integration setup?
Only one primary LP4502 is allowed in a network to communicate with a Mitsubishi controller. Practically, there should be one Mitsubishi controller in a network communicating with one LP4502. Note that one LP4502 can support up to 128 floors. If you have more than 128 floors, please contact the Genea support team for additional information.
Which Mitsubishi protocols does Genea support?
Genea supports integrations with both OPDC and ELSGW protocols for Mitsubishi systems.
Who makes the access decisions in this integration, Mercury or Mitsubishi?
The Mercury access controller is responsible for all access decisions. Once access is granted by the Mercury controller, the data related to floor details is relayed to the Mitsubishi controller. The authorized floor details received are then displayed on the Mitsubishi DD kiosk. The user selects the floor they need to go to, and thereafter, the cabin assignment decision lies with Mitsubishi.
The home floor function is not working with the Mitsubishi integration.
We do not have support for the home floor feature at this moment.
Does Genea support turnstile and elevator gates in Mitsubishi integration?
Turnstile gates typically do not have display kiosks where home floors need to be assigned. Currently, we do not support the assignment of home floors in this scenario.
I have configured the public floor in Genea, but it is not taking effect.
The public floor configuration for Mitsubishi should be done via the MelEye software provided by Mitsubishi. This configuration is not supported through third-party access control systems and can only be set up using the MelEye software.
What is the actual function of Genea's middleware in Mitsubishi integration?
Genea's middleware bridges the gap between Mitsubishi's older OPDC process controller and the newer ELSGW process communication gateway. Its role is to convert the OPDC protocol to ELSGW, which Mitsubishi understands. Think of it as Mercury speaking English and Mitsubishi speaking Japanese, so a translator is needed to convert English to Japanese and vice versa. That's exactly what the middleware does in this integration. This middleware will be pre-configured in a system provided by Genea and sent to you if you wish to enable the integration at any of your locations.
What is the maximum number of floors supported by this integration?
The integration supports up to 128 floors. If you have more than 128 floors, please contact Genea support for further information.
If you have any questions about this feature or have any other requests, please reach out to acsupport@getgenea.com.