How Can I Manage and Monitor Door Access in Genea?
Genea provides robust tools for managing and monitoring door access within your organization. This guide outlines the key processes, including generating reports, linking doors to access groups, and tracking door activity logs.
Overview of Door Access Management
Managing door access in Genea involves:
Assigning doors to access groups.
Linking access groups to user groups.
Generating reports to monitor access and activity.
Reviewing activity logs for detailed insights.
Generating Reports on Door Access
Genea offers multiple reporting options to help you determine who has access to specific doors:
Door Access Report: - Navigate to the 'Reports' section in the Genea platform. - Select the 'Door Access Report' option. - Follow the instructions in the Custom Reporting Guide to customize and generate the report.
User Access Group History Report: - Go to the 'Global Overview' section and then to 'Reports.' - Select 'User Access Group History Report.' - Use the filter 'Access Group Contains' and input the relevant identifier (e.g., department name). - Click 'Generate Now' to create the report.
Linking Doors to Access and User Groups
To ensure a user has access to a specific door:
Add the door to the appropriate Access Group.
Ensure the user belongs to a User Group linked to that Access Group.
Verify that the Access Group includes the required door(s).
To identify the user group associated with a door:
Check the 'Access Group' linked to the door.
Use the Global Reporting module to generate a door report or review access groups manually.
Tracking Door Activity Logs
To monitor when a door was unlocked or locked:
Access the control center to view the door's current status.
Review the Door Access logs for timestamps and actions performed.
Logs will indicate who initiated actions (e.g., remote unlock) and when the door was resecured.
Troubleshooting Common Issues
Issue: A user cannot access a door. - Solution: Verify that the door is included in the Access Group linked to the user's User Group.
Issue: Incomplete or missing reports. - Solution: Ensure filters are correctly applied when generating reports.
Related Topics
By following these steps, you can effectively manage and monitor door access in Genea, ensuring security and operational efficiency.