If the Genea portal, mobile app or an integration isn't working as expected, check the live status page first: https://status.getgenea.com.
What the status page shows
Current status of each Genea service, including the web dashboard, mobile app, API, webhooks, visitor management, panel connectivity, and email notifications.
Active incidents with the latest update from our team.
Scheduled maintenance windows and what will be affected.
Incident history for recent days.
Get notified about outages
Click Subscribe to Updates on status.getgenea.com to get alerts by email, text message or Slack when an incident is created, updated or resolved.
If the status page shows all systems operational
The issue may be specific to your site or account. Start a chat with us from the Messenger and our support team will help troubleshoot.