To ensure the safety of our clients' offices and communities, per Genea policy we are unable to issue mobiles keys directly to users without written permission from a system administrator. Genea is simply unable to verify user identity and access permissions. For these reasons, we are unable to distribute new mobile keys.
In order to obtain a new mobile key, you will need to reach out to your office or community administrators directly. Once issued a new mobile key, the key should appear in your app keychain ready for activation.
If you have any questions about Genea mobile keys, please reach out to firstname.lastname@example.org for assistance.