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Can Genea Support send me a new mobile key?
Can Genea Support send me a new mobile key?

For security reasons, Genea Support is unable to issue mobile keys to users.

Michael Maxsenti avatar
Written by Michael Maxsenti
Updated over a week ago

To ensure the safety of our clients' offices and communities, per Genea policy we are unable to issue mobiles keys directly to users without written permission from a system administrator. Genea is simply unable to verify user identity and access permissions. For these reasons, we are unable to distribute new mobile keys. 

In order to obtain a new mobile key, you will need to reach out to your office or community administrators directly. Once issued a new mobile key, the key should appear in your app keychain ready for activation.

If you have any questions about Genea mobile keys, please reach out to for assistance.

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