Genea

Understanding the Audit Log Feature

How do I download Genea Mobile Access app?

Learn how to setup printer and configure badges to print for each employee

Getting ready to print employee badges

Learn how to use the Genea App on Android devices, and how to improve your app reliability.

Genea Mobile Access App - Android User Guide

See if the Genea Mobile Access app is compatible with your specific model of Android mobile device.

Is the Genea Mobile Access app compatible with my Android smartphone?

See if the Genea Mobile Access app is compatible with your specific type of Apple mobile device.

Is the Genea Mobile Access app compatible with my iPhone?

Learn how to use the GeneaApp on iOS devices, and how to improve your app reliability.

Genea Mobile App - iPhone User Guide

If you've forgotten your password and are unable to login to the Genea app, you will need to create a new password.

I forgot my Genea app password.

If your property uses Genea and you've been granted your first mobile key, you will need to create your account before redeeming your key.

How do I register for Genea?

Genea mobile key invitations expire if not redeemed within 30 days of issuance.

Has my Genea mobile key invitation expired?

For security reasons, Genea Support is unable to issue mobile keys to users.

Can Genea Support send me a new mobile key?

16-digit invitation codes can be used to manually add a mobile key to a mobile device.

I need a new 16-digit invitation code.

If your physical key has stopped granting access to your property, a number of factors may be at play.

Why is my physical keycard not granting access?

If your mobile device has been stolen, please contact one of your office or community administrators to request a new mobile key.

My phone was stolen and I need a new mobile key.

To obtain a new mobile key, you will need to contact one of your system administrators directly.

I need a new Genea mobile key.

Learn how to gain access to your office or community by using an assigned PIN code.

How to Use a PIN Code

​For security reasons, Genea mobile keys cannot be downloaded onto multiple devices.

Why can't I add my mobile key to a secondary phone?

Learn how to unlock doors and gates with your Genea mobile key.

How do I use my Genea mobile key?

If your smartphone is failing to unlock doors or gates, try the following methods to see if they alleviate the problem.

Why is my mobile key not unlocking the door?

How to install and use the lock screen widget to unlock doors and gates.

Using the Unlock Widget

Apple Pay will not affect your ability to access your office or community.

Apple Pay turns on when I use Genea. How can I fix this?

If you are having problems logging into your account, there are a few things you'll want to check.

Why can't I log into the Genea app?

Visualize your space like never before with Genea's Interactive Floor Plan

Understanding the Interactive Floor Plan Feature

Tailoring Activity Views: Column Reordering and Personalized Views

How To Personalize Activity View

Navigating Emergency Management With Interactive Floor Plans

Managing Emergencies Through Interactive Floor Plans

How to suspend a user from the Genea Web Application?

User Suspension

How can I log in to Genea and resolve login issues?

How can I troubleshoot email issues during user onboarding in Genea?

Michael Maxsenti

Jacqueline

Genea Developer

For Users 

www.getgenea.com

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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