Genea

Understanding the Audit Log Feature

How do I download Genea Mobile Access app?

Learn how to setup printer and configure badges to print for each employee

Getting ready to print employee badges

Learn how to use the Genea App on Android devices, and how to improve your app reliability.

Genea Mobile Access App - Android User Guide

See if the Genea Mobile Access app is compatible with your specific model of Android mobile device.

Is the Genea Mobile Access app compatible with my Android smartphone?

See if the Genea Mobile Access app is compatible with your specific type of Apple mobile device.

Is the Genea Mobile Access app compatible with my iPhone?

Learn how to use the GeneaApp on iOS devices, and how to improve your app reliability.

Genea Mobile App - iPhone User Guide

If you've forgotten your password and are unable to login to the Genea app, you will need to create a new password.

I forgot my Genea app password.

If your property uses Genea and you've been granted your first mobile key, you will need to create your account before redeeming your key.

How do I register for Genea?

Genea mobile key invitations expire if not redeemed within 30 days of issuance.

Has my Genea mobile key invitation expired?

For security reasons, Genea Support is unable to issue mobile keys to users.

Can Genea Support send me a new mobile key?

16-digit invitation codes can be used to manually add a mobile key to a mobile device.

I need a new 16-digit invitation code.

If your physical key has stopped granting access to your property, a number of factors may be at play.

Why is my physical keycard not granting access?

If your mobile device has been stolen, please contact one of your office or community administrators to request a new mobile key.

My phone was stolen and I need a new mobile key.

To obtain a new mobile key, you will need to contact one of your system administrators directly.

I need a new Genea mobile key.

Learn how to gain access to your office or community by using an assigned PIN code.

How to Use a PIN Code

​For security reasons, Genea mobile keys cannot be downloaded onto multiple devices.

Why can't I add my mobile key to a secondary phone?

Learn how to unlock doors and gates with your Genea mobile key.

How do I use my Genea mobile key?

If your Genea key has vanished from your app's keychain, the following factors may explain why.

My Genea mobile key disappeared.

If your smartphone is failing to unlock doors or gates, try the following methods to see if they alleviate the problem.

Why is my mobile key not unlocking the door?

Apple Pay will not affect your ability to access your office or community.

Apple Pay turns on when I use Genea. How can I fix this?

If you are having problems logging into your account, there are a few things you'll want to check.

Why can't I log into the Genea app?

Visualize your space like never before with Genea's Interactive Floor Plan

Understanding the Interactive Floor Plan Feature

Tailoring Activity Views: Column Reordering and Personalized Views

How To Personalize Activity View

Navigating Emergency Management With Interactive Floor Plans

Managing Emergencies Through Interactive Floor Plans

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For Users 

www.getgenea.com

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Track the progress of all tickets related to your company.

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