Everyone aims to avoid emergency situations but the reality is that they can occur. If disaster were to strike, physical access to your property will likely be at the forefront of your mind. Emergency Lockdowns and Hold Opens can be performed within the Genea admin web dashboard, but what if your computer is not accessible? Fortunately both of these features are available to administrators within the Genea app, allowing you to protect your users and property from anywhere in the world.

What is an Emergency Lockdown?

An Emergency Lockdown is a function that can be utilized to lockdown all access points at your property simultaneously. During an emergency lockdown, all doors will inaccessible, and all active credentials will cease to grant access until the lockdown is lifted. Doors can be opted out of the Emergency Lockdown if needed.

What is an Emergency Hold Open?

An Emergency Hold Open is a function that can be utilized to unlock all access points at your property simultaneously. During an emergency hold open, free ingress and egress will be available to everyone, and users will not need to scan valid credentials in order to gain access to any given door(s) or gate(s). Doors can be opted out of the Emergency Hold Open if needed.

One-Off Door Lockdowns & Hold Opens

If desired, you may also lockdown or hold open one-off doors at your property. This can be especially useful if you're looking to prevent users from accessing only a specific area at your office, such as during construction or a special meeting, or if you're looking to grant access to everyone, such as when visitors are on-site or for a specific event.

How to Perform an Emergency Lockdown Via the Genea App

While you can perform an emergency lockdown via the Genea admin web dashboard, chances are you might not be sitting by your computer during an emergency situation. For this reason, the Genea app is enabled for this function as well, meaning you can carry out an emergency lockdown from anywhere in the world. Follow the steps below to perform an emergency lockdown via the Genea app.

1) If you are a Genea administrator, you will have a tab at the bottom of your Genea app that says 'Admin.' Click on the 'Admin' tab. Navigate to the 'Emergency' section. From here you will be able to perform either an Emergency Lockdown or an Emergency Hold Open.

2) To perform an emergency lockdown, move the slider button next to the 'Emergency Lockdown' option from left to right.

3) A box will pop up asking you to verify that you would like to lockdown all access points at your property. If you are sure, type 'Yes' and press the 'Lockdown' button. Once confirmed, all access points at your property will lockdown simultaneously, and a red bar will appear in your app that lists that a Lockdown is active. During an Emergency Lockdown, all doors will be inaccessible for ingress. If needed, you may opt doors out of the lockdown.

TO OPT A DOOR OUT OF LOCKDOWN: You may opt any necessary doors out of the emergency lockdown. When a door is opted out, users will be able to gain access to the door with their credentials if the door is within their normal access permissions.

To opt a door out of a lockdown, once the lockdown is active, navigate to the 'Doors' tab within the 'Admin' section in your Genea app. Click on the name of the door you would like to opt out of the lockdown and press the button next to 'Lockdown.' When the button is gray, this means that the lockdown has been cancelled on that specific door and users will be able to use the door as though no lockdown were in place.

4) To lift the lockdown, move the slider button next to the 'Emergency Lockdown' option from right to left, and hold the button in place for a moment before lifting your finger from your phone screen. When the lockdown is lifted, you will see a notification stating that the lockdown has been cancelled. Once cancelled, users will once again be able to access the property with their active credentials.

How to Perform an Emergency Hold Open Via the Genea App

As with Emergency Lockdown, you also have the ability to Emergency Hold Open all doors at your property via the Genea app. If you ever need to simultaneously unlock all access points at your property, follow the steps below to perform an Emergency Hold Open.

1) If you are a Genea administrator, you will have a tab at the bottom of your Genea app that says 'Admin.' Click on the 'Admin' tab. Navigate to the 'Emergency' section. From here you will be able to perform either an Emergency Lockdown or an Emergency Hold Open.

2) To perform an Emergency Hold Open, move the slider button next to the 'Emergency Hold Open' option from left to right.

3) A box will pop up asking you to verify that you would like to hold open (unlock) all access points at your property. If you are sure, type 'Yes' and press the 'Hold Open' button. Once confirmed, all access points at your property will unlock simultaneously, and a green bar will appear in your app that lists that a Hold Open is active.

TO OPT A DOOR OUT OF HOLD OPEN: If there are any doors within your property that you would like to remain locked and secure during an emergency, you may opt specific doors out of the Emergency Hold Open. When a door is opted out, the door will remain locked and only users with valid credentials will be able to access the space.

To opt a door out of a Hold Open, once the Hold Open is active, navigate to the 'Doors' tab within the 'Admin' section in your Genea app. Click on the name of the door you would like to opt out of the Hold Open and press the button next to 'Unlock.' When the button is gray, this means that the Hold Open has been cancelled on that specific door, and it will re-lock as per it's regular configuration.

4) To remove the Hold Open, move the slider button next to the 'Emergency Hold Open' option from right to left and hold it in place for a moment before lifting your finger from your phone screen. When the Hold Open is lifted, you will see a notification stating that the Hold Open has been cancelled. Once cancelled, the property doors will resume their regular configurations.

How to Perform One-Off Door Lockdowns & Hold Opens

You may occasionally desire to lockdown or hold open only certain doors at your property. If so, you may do so via the 'Admin' tab in your Genea app. Click on the name of the door you would like to either Lockdown or Hold Open and, depending upon your desired lock or unlock effect, press the button next to 'Unlock' or 'Lockdown.'

When the button next to 'Unlock' is GREEN, this means that the specific door is being held unlocked. In order to re-lock the door, press the 'Unlock' button once more. When the button is gray, this means the 'Hold Open' command has been cancelled and the door will resume its regular configuration.

When the button next to 'Lockdown' is RED, this means that the specific door is locked down and valid credentials will not grant access on the door. In order to lift the lockdown, press the 'Lockdown' button once more. When the button is gray, this means the 'Lockdown' command has been cancelled and the door will resume its regular configuration.

If you have any questions or feedback regarding the Emergency Lockdown and Hold Open features, please reach out to Genea Support at acsupport@getgenea.com.

Did this answer your question?