HID readers come equipped with NFC technology, which is the same technology that Apple uses for Apple Pay. Sometimes iPhones with Apple Pay setup will automatically default to using it when placed near a reader. It may be an annoyance, fortunately, it will not affect your ability to access your office or community. At this time there is no permanent way to prevent Apple Pay from opening. However, there is a workaround to prevent the apple pay wallet from appearing when the phone is locked:

1. Open the "Settings" app on your iPhone.

2. Locate the option "Face ID & Passcode".

3. Authenticate with your face ID or passcode. Scroll down to the section "Allow Access When Locked" and turn "wallet" to OFF.

If you have any questions and would like assistance with your Genea mobile key, please reach out to Genea Support at acsupport@getgenea.com.

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