Visitor emails

We ensure your visitors are notified with the right information at the right time when you schedule a visit for them. Starting from sending a well-templated invitation email to reminding them about their visit to notifying them about the invite updates, Genea has readily available emails for all important stages of the visit invitation.

These emails will show as being from Genea; however, your company’s branding is featured prominently in the email’s content.

Your visitors will receive an email in their inbox when you invite them. The invitation email includes all the required information about the visit — the date and time, the location, host details, and more.

The check-in link in the invitation email is now active immediately, from the moment the invitation is sent — regardless of how far in advance the visit is scheduled. Visitors no longer need to wait for a separate email closer to the visit date to begin check-in.

For Express Visitor Types: Instead of a check-in link, the invitation email delivers the visitor’s QR pass, wallet options, and download link directly — no check-in flow is required. An optional “review details or can’t make it?” link lets the visitor update their details or decline. See About Express Check-In for details.

The invitation email includes a decline option that allows visitors to decline the visit invitation. When a visitor declines, they won’t receive any further emails, and the host is notified of the updated visit status.

Approximately 48 hours before the visit, if the visitor has not yet completed check-in, a reminder email is sent containing the same check-in link as the original invitation. If the visitor has already checked in, no reminder email is sent. The day-of reminder continues to function as before.

If the visitor signs any document as a part of the check-in process, then that signed document is sent to the visitor via email. The visitor can download the attachments of the documents for future reference.

4) Visit cancel email:

If the planned visit is canceled by the host for any reason, the visitor will receive an email with canceled visit details.

If you have any questions about this feature or have any other requests, please reach out to acsupport@getgenea.com.