Depending on the Check-in flow defined by the admins, there are a couple of reasons why the visitor gets denied while checking in:

1) Visit denied due to smart rules associated with the advanced questions in check-in flow.

If the visitor answers the advanced questions asked during the check-in process with the responses that are defined in check-in flow to deny the visitors' entry, then on logging the responses, the visitor will be denied and the visit will get canceled.

The visitor will get an on-screen visit denial message.

The host will receive a notification of their visitor getting denied from checking-in.

2) Visit denied by rejecting the required legal document signing.

If your visitors refuse to sign a mandatory legal document that you have defined in the check-in flow, then as per the criteria, the visit will be considered as being declined by the visitor and will get canceled. Under such a case, the hosts will be notified of the declined status of the visit of their visitors.

If you have any questions about this feature or have any other requests, please reach out to acsupport@getgenea.com.

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