At a glance, you can easily access any necessary information about a visitor, including what time they checked in or out, who they were visiting, and more. It can be easily searched or exported to provide backup in the case of an emergency or compliance audit.
Anyone with user or user manager roles can access their own visitor data on their dashboard
If you’re a Genea admin or sub-admin, you can sort the dashboard to display either your own visitors or all visitors for the location
Exploring the visitor log in Genea web app:
1) To access the visitor logs, navigate to "Visitor Management > Visitors > Visitor Logs". See and sort your visitor data in real-time, including photos if enabled.
Data Visibility:
By default, the report displays visitor activity from the last 90 days. The selected date range is applied across all three activity types—Check-in, Check-out, and Visitor Arrival. To filter results by a specific activity type, use the Quick Filters to select or deselect the relevant options and refine the list.
2) Customize the visitor log display:
The column selection in visitor logs lets you display the visitor information that’s most important to you. To select which visitor information appears on your dashboard, click the column selection icon at the top left corner and choose from the following:
Visitor Name
Email: Email address of the visitor
Host: Name of the host for the invite
Check-in Fields: This column displays all the responses logged by the visitor for check-in field questions defined under check-in flow.
Check-in Date: Date and time when the visitor takes the registration process.
Arrival Date: Date and time when the visitor marked as Arrived (through Dashboard or Badge swipe)
Check-out Date: Date and time on which visitor is checked-out of the system.
Advanced Questions: This column displays all the responses logged by the visitor for advanced questions defined under check-in flow.
Documents: If any legal document has been signed by the visitor for the particular visit, then that document will be displayed as an icon in this column to preview and download.
Actions: It displays other information related to the visit such as the reason for cancellation, the recent visit status, etc..
3) Apply an advanced filter to search the required the visitor data or you can do it from Search bar as well.
4) To export the visitor logs, click on "Export". This action will export the data currently visible on the UI, as filtered by the Activity type and tenure.
Interested in scheduling automatic exports of these logs? Please refer to the help article below for step-by-step guidance:
Visitor log in Genea mobile app:
To view the visitor logs from your mobile app, navigate to "More > Logs > Visitor Logs".
In a building-sync enabled system:
In a building-sync enabled Genea system, building admins can access visitor data of their own and of their tenants.
Tenants can have an access to their own visitors.
If you have any questions about this feature or have any other requests, please reach out to acsupport@getgenea.com.