Do you have an administrator that no longer needs admin privileges? If this user will still need access to your property but will no longer be performing admin responsibilities, you can downgrade the user's admin status. To do so, follow the steps below.

1) Click on the 'Admins' tab in your Genea admin dashboard and find the admin's name amongst your Genea Admins user list. Next to their name under the 'Actions' column, click 'Change role.'

2) A drop down menu will appear under the 'Role' column. To downgrade the admin to a regular user, select the 'User' option. When downgraded to a regular user account, the user will no longer have access to the Genea admin dashboard, and the admin tab in their Genea app will no longer work.

You may also choose to adjust the admin's role to a sub-admin role. 'Security,' 'Front Desk,' and 'User Manager' roles are currently available. Based upon the administrators role, they will have access to different administrator features.

3) Click the 'Save' button to save the role change to the administrator's account.

If you have any questions about Genea admin capabilities and features, please contact Genea Support at

Did this answer your question?