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Is the Genea Mobile Access app compatible with my Android smartphone?
Is the Genea Mobile Access app compatible with my Android smartphone?

See if the Genea Mobile Access app is compatible with your specific model of Android mobile device.

Michael Maxsenti avatar
Written by Michael Maxsenti
Updated over a week ago

The Genea Mobile Access app has been meticulously designed to seamlessly integrate with the majority of Android phone models. However, it's important to grasp the fact that the app's performance and reliability can vary depending on the specific model of your Android phone. Here's an in-depth breakdown of various Android phone devices and their interactions with the Genea Mobile Access app:

HID, the company behind the app, classifies device compatibility based on a reliability scale. Devices that earn a high-reliability rating indicate that users generally encounter a high success rate in terms of app performance. It's noteworthy that some less common mobile devices might be compatible with the app, even if they aren't explicitly mentioned in the compatibility list.

Due to the sheer multitude of Android phone models available, originating from diverse OEMs, each with its array of subversions, localized settings, and carrier-specific configurations, it's practically unfeasible to test the app on every conceivable variation. This is why the compatibility list might not encompass every single device.

For more comprehensive information regarding the compatibility of the Genea Mobile Access app with your specific Android phone model, I recommend referring to the provided link. This resource serves as a valuable guide to understanding how effectively the app will operate on your particular device. Below are the OEMs which HID SDK supports. Please follow the link to check your device compatibility HID Mobile Access - Compatible Devices

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If you have any questions about the Genea Mobile Access app, please reach out to the Genea Customer Success Team via live chat in your app, or email us at

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