The Genea mobile app is available for both iOS and Android devices. If you use an Android device, review the following information to learn how to use your Genea mobile key, and how to improve app reliability. 

How to Use Your Genea Mobile Key

There are three ways Android users can use their Genea mobile app to unlock gates and doors around their offices or communities.

Unlock Method #1: Tap to Unlock

Tap functionality works similar to how an access card is used - by physically touching your mobile device to the reader. On Android devices you can 'Tap' via NFC or Bluetooth Smart, depending on your office or community reader capabilities.

UNLOCK TIP: For greater Tap reliability, light up your phone screen, and hold the back side of your phone parallel against the reader. The front side of your phone will not work in all cases since the NFC chip is located on the backside of most devices.

What to Do When Tap to Unlock Doesn't Work

On some Android devices you may need to change a NFC setting in order for the Genea app to work correctly. Because there are so many different type of Android devices, where you find your app settings will depend upon your specific device model. Here are two examples:

Samsung S9 - Settings > Connections > NFC > Advanced settings (top right button) > Change NFC Processing Method == SE SIM Card // Android operating system. Change to Android operating system.
LG G7 - Settings > Share & Connect > NFC > Tap & Pay > Settings (top right button) == SIM card // Android system (HCE). Change to Android system.

Unlock Method #2: Twist to Unlock

Twist & Go functionality is only available on readers that have been configured to accept this unlock method. Reader configuration can be confirmed by your office or community administrator(s). To use the Twist & Go feature, twist your device within 6 feet / 2 meters from the reader. The motion is similar to turning a door knob.

Make sure you have 'Bluetooth' and 'Locations' enabled under your phone settings in order for the Genea app to work seamlessly. Also, confirm that Twist & Go has been set to ON under the 'Settings' tab in your Genea app. If your device has an Oreo or older OS version, make sure your locating method/mode is set to 'High Accuracy' under your phone's location settings.

Why do I need to enable locations for my Genea app?

With the Android 6 (Marshmallow) OS and higher OS versions, Google requires users to enable their location permission in order to retrieve the bluetooth address of a door or gate reader. If locations are not enabled, the Genea app will be unable to connect and communicate with a reader in order to grant the user access.

IMPORTANT NOTE: In order to utilize Twist & Go without having to unlock your phone, the Genea app must be running in the background on your mobile device. Periodically a phone's Operating System may close down apps that are not being actively used, including the Genea app. Therefore from time-to-time it may be necessary to re-launch the Genea App. 

Unlock Method #3: In-App Unlock Button 

Located in the bottom right-hand corner of the Genea mobile app is a round blue button with a key in it's center. This button can be pressed when within proximity of a Genea enabled reader in order to unlock a door or gate.

Having trouble using your mobile key?

If you're running into issues with your mobile key not performing reliably, please verify the following:

1) You're logged into your Genea mobile key app account, and there is a valid mobile key in your app keychain. If no mobile key is present, please reach out to one of your office or community administrators to request a new key.

2) Check your Mobile Access configuration settings. If you would like to be able to use the Genea app while running in the background on your phone, ensure that your Mobile Access is set to 'Always.' This will allow you to use your mobile key when the Genea app is running in the foreground, background, or even when your device is locked. 

TO USE TWIST & GO or the IN-APP UNLOCK BUTTON, turn 'Bluetooth' and 'Locations' ON under your mobile device settings.

IF YOU WANT TO USE THE TAP UNLOCK METHOD, make sure you enable NFC under your mobile device settings, and ensure that your NFC settings have been updated to your Android Operating System as opposed to the SE SIM card.

3) Ensure that your mobile device is able to communicate with your office reader. Some Android models, or Androids with outdated Operating Systems may not support Genea mobile key use.

4) Ensure that the reader you're attempting to use is enabled for Genea mobile key usage. A system administrator should be able to verify if your office or community readers are enabled for Genea mobile key use.

App Still Not Performing While Running in Your Phone's Background?

If you've verified all of the above, but your mobile app is still not performing reliably without you having to launch the Genea app, then it's possible that your Android device might have a battery saver setting, or you may be using a third party app for battery conservation. These two factors could prevent the Genea app from running in the background on your phone.

To exclude the Genea app from battery saver settings in order to allow it to run in your phone's background, navigate to your Genea App settings on your mobile device. Under 'Battery,' turn the 'Allow Background Activity' setting to 'ON.' This will allow the Genea app to run in your phone's background, improving app reliability.

If you have any questions and would like assistance with your Genea mobile key, please reach out to Genea Support at acsupport@getgenea.com. 

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