About Genea's Submeter Billing Mobile App

Genea's Submeter Billing Mobile App is a companion for your physical meters that lets you manage meter reading cycles in a more efficient and easier way. Whether you're an administrator of a building or tenant, you can use the Genea mobile app to automate meter readings and generate bills based on the multipliers and complex formulas of your building management system, thus eliminating a manual reading that many a time is subjected to human errors.

You can use Genea's Submeter Billing mobile app on an iPhone or Android device. Download it on the App Store or get it from Google Play today.

Review the following information to learn how to use your submeter billing app.

Signing in to Genea Submeter Billing Mobile App

Once you have downloaded the app to your device, you will need to log in with your Genea Platform credentials. If you are not sure what your credentials are, please reach out to us via live chat at any time.

What do I see on the home screen of my mobile app?

With Genea, you can gain valuable insight into your building's meter readings by referring to your app's home screen. Let's see each section of the home screen in detail.

1. Building's Meter Summary

The top row of the home screen displays your building name.

The section below the building name displays the summary of the meters that are due to be read, readings that are pending to be uploaded to the central server, and meters that are yet to be commissioned.

2. Ready to upload: If you have any pending meter readings to be uploaded to the central server, you will see "Ready To Upload" section on your home screen with a list of readings that is yet to be uploaded.

Readings can be uploaded in any of the following ways:

  • You can manually upload the readings by clicking on the "Upload" button in the section.

  • The system can sync the readings automatically. Genea's automatic upload service currently operates on a cyclic basis. The service runs typically every 5 minutes.

"Ready to upload" section:

Meter Id: Identification number of the meter.

Reading Date: Date on which meter reading is been recorded.

Reading: Meter readings that indicate how much energy resources you have used.

Photo: Link of the meter reading photo that is taken while recording the reading.

3. Due to read: Based on the due date settings, you can see the list of meters under "Due to Read", for which the monthly readings are due.

Due: Due date for reading the specific meter.

Floor and Description: Floor number and description added for the meter in the web app.

Asset ID aka Meter ID: Identification number of the meter.

How do I read meters?

That's easy. See our How to read a meter article that will take you through 3 quick and easy steps to read meters.

Need to commission (activate) meters on the Genea platform?

No problem, we've got you covered. Please see the quick and easy steps to commission meters in another one of our articles - How to commission a meter?

If you have any questions or need help along the way, don’t hesitate to reach out to our support team at support@getgenea.com or (866) 935-1557.

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