As of version 4.1.7 (both iOS & Android), meter readers can now be notified when there are meter reads on their device that are waiting for upload.
Why do my read uploads get stuck?
In order to reduce battery drain and data usage, both iOS and Android platforms place mobile applications in "sleep" or "background" mode when they are not actively running. The impact to the Genea Submeter Billing mobile up is that, if there are reads uploading or waiting for upload, they will be paused until the app is "active" again in the foreground. This "background" mode is an operating-system constraint that all app developers have to adhere to.
What can I do to avoid this?
Meter readers can enable push notifications that will remind them daily if there are any meter reads that are "stuck" on the device and waiting to upload.
To enable notifications on iOS:
Open Settings app
Find and tap Submeter Billing app
Enable notifications, and make sure that Lock Screen notification is enabled:
To enable notifications on Android:
Open your phone's Settings app
Tap Apps & Notifications and then Notifications
Find the Submeter Billing app and tap on it
Turn on the Show notification switch:
On some Android versions, you might have to follow an alternative set of steps:
Launch the Genea Submeter Billing app
Tap the "Home" button
Tap Apps & Info
Select Genea Submeter Billing app from "Recent" list
If you are experiencing any kind of issues with the push notifications, Genea team is always ready to help! You can reach us via the live chat, at firstname.lastname@example.org or at 866-935-1557