Reading meters with the Genea Submeter Billing mobile app is quick and simple, and can be done in 3 easy steps:

  1. Identify the meter via QR code

  2. Snap a photo

  3. Enter and confirm the meter read value

1. Identify the meter via QR code

There are two easy ways to read your meters with the Genea Submeter Billing mobile app:

  • From the Home Screen

  • From the Meter Details screen

Your Home Screen will display meters that are Due to read. This list is based on the due date settings. To read any meter, due for reading or not, you can tap the bar code icon in the top right corner. This will open up the camera screen within the Submeter Billing mobile app and you will be ready to move on to step 2 - Snap a photo.

Alternatively, you can click on the meter ID from the Meters, which will take you to the Meter Details screen.

From the meter detail screen, click on "Read meter now" to proceed with the meter reading

2. Snap a photo

Once a meter has been identified, you are ready to take a meter reading photo. Make sure you get a good view of the meter front plate and the read value and hit the camera button. Once the image is captured, you will see an Image preview and, if it all looks good, you can hit "Proceed"

IMPORTANT NOTE:

Images captured via your Genea mobile app are temporarily stored in the device's local storage. Once the readings are uploaded to the server, the app makes sure to remove the images from the storage. It doesn't require deleting the images manually.

If you delete the meter images from your local storage before they are uploaded to the server, then the app will throw an error while uploading and the process will fail. So, it is highly recommended not to delete the images manually. If you see any meter images in your device storage, that means that those images and readings taken corresponding to the images are yet to be uploaded to the server.

3. Enter and confirm the meter read value

Once you have captured a meter read photo, you can now enter the meter reading value. Once you enter the value, you are ready to "Save and Continue"

Once you save the reading, the record will be uploaded to the Genea platform for the specific meter ID.

Please see our FAQ article to find out more about why we require manual meter reading value entry, what to out-of-range warnings mean, how meter read uploads work, and more.

If you have any questions or need help along the way, don’t hesitate to reach out to our support team at support@getgenea.com or (866) 935-1557

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