Genea's alarm management helps deliver alarm events from the access control system to operators at the right time so corrective action can be taken. Alarm requirements are configured per alarm event per device: you select an alarm category, choose an event such as Door Forced Open, and then set the severity, browser notification, and masking behavior for each individual door that can fire that event under the Alarm Management Settings page.
Each alarm can be defined with a different severity so alarm data can be sorted on that criteria. Every alarm first falls under the "All Alarm" page, which requires acknowledgement. Operators acknowledge each alarm by adding a short report on why the alarm occurred and how it was resolved. Once acknowledged, alarms move to the "Acknowledged Alarm" page. The acknowledgement note added to each alarm remains saved for future reference.
Alarm Management Settings
Navigate to Alarm Management > Settings from the global view. Only Global Admins can manage the Alarm Management settings page under the global view.
Select a category, then select an alarm event
You will see the list of alarm categories available from Genea. Select the category you want to configure.
The panel opens the event list for that category. Select an alarm event — for example Door Forced Open.
The device list loads with every door in that category that can fire the selected event, limited to the locations you have access to.
The settings get auto-saved.
Only events supported by the device's Mercury hardware model appear in the event list.
Configure each device for that event
Select the checkbox next to the device.
Choose a Severity — Urgent, High, Medium, or Low. Severity is required on every configured device.
Optionally select one or more Browser Notification Roles. This is a multi-select drawn from the Custom Roles module.
Optionally enable Sticky so the notification stays on screen until it is acknowledged. Sticky requires at least one role.
IMPORTANT NOTE: A device generates alarms for an event only if you have configured it for that event. There are no category-level defaults and no fallback — a device you leave unconfigured produces no alarm for that event in Global Alarm Management. However, the underlying event still logs under the Activity tab of the individual location view.
Configure many devices at once within an Event
Two functionalities let you configure devices in bulk inside the event's device list.
Copy to All
Enable the devices you want using their toggle. A Copy to All beside the first enabled device on page allows to copy the configuration to all the enabled or filtered devices, if no filter is applied.
Click Copy to All as a confirmation. Nothing propagates until you do.
Adjust individual rows afterwards if needed — editing one device does not re-trigger the bulk apply.
Copy to All applies only within the event you are currently viewing — it does not cascade to other events or categories.
5. Configure all Events at once within a Category
Copy to All Devices
Configure one event completely — severity, notification roles, and sticky.
Click the Copy to All Events icon in that event.
Every other event within the same category list inherits that configuration without updating the devices not part of the configuration.
Optional Acknowledgement Note:
To make the acknowledgment note optional, enable this option in the settings.
Highlight Urgent Alarms:
To ensure urgent alarms receive immediate attention, there is an option to highlight urgent alarms in All Alarms and the Alarm console widget until they are acknowledged. This feature is enabled by default.
All Alarms
Once alarm settings are saved for different locations by the global admins, alarms will start falling under the All Alarms page.
New Alarms:
As per the settings done for different locations, the new alarms will be listed on this page. Each alarm falling under this page needs to be acknowledged by the operator.
If your cameras are linked with the Genea access control system, you’ll have the ability to view any access event or notification by clicking on the camera name against each event.
If your Floor plans are linked with a device, you'll have the ability to view the respective floor plan by clicking on the Floor plan name against each event. The linked Floor plan will open in a new tab.
To acknowledge an alarm, click on “Acknowledge”, enter a short note stating the root cause of the alarm and how it has been resolved, and save it.
Bulk Acknowledgement of alarms
To acknowledge multiple alarms at once, select all the alarms you wish to acknowledge, enter an acknowledgment note, and click "Acknowledge."
Acknowledged Alarms:
Once the alarms are acknowledged, they move from the “Alarms” to the “Acknowledged Alarms” tab. Acknowledged Alarms is the archive list of all alarms that have been attended by the operators. You can see the notes added against each alarm for reference.
If you have any questions, please reach out to Genea Support at acsupport@getgenea.com.