Genea supports all types of conventional elevators through Mercury controllers. The latest version of the conventional elevator module is available for users onboarding onto the Genea platform after February 2025.
If you started using Genea before February 2025, you may be using the classic elevator version. If you wish to migrate to the latest version, please contact our support team at acsupport@getgenea.com.
We highly recommend upgrading to the new version to take advantage of improvements and feature enhancements.
Highlights of the Latest Elevator Module:
Rear Floor Configuration: The new version allows you to configure rear floors, making it ideal for setups requiring this functionality.
Custom Public Floor Schedules: You can now customize public floor schedules at the cab level, allowing different cabs to have distinct schedules as needed.
Simplified Elevator Access Management: Elevator access configuration has been streamlined—access groups now manage both regular doors and elevator doors, eliminating the need for additional resource management.
Future-Ready Platform: The new version is currently available for conventional elevators and will soon be introduced for Destination Dispatch Systems (DDs). Both systems will eventually follow a unified configuration flow under the new version, with updates coming soon for DDs.
For the best experience and to stay up to date with the latest features, we recommend upgrading to the latest version.
How to Determine Your Elevator Module Version in Genea
To check which version of the elevator module you are using in Genea, follow these steps:
Open your Location Admin Dashboard and navigate to the Elevators menu.
If you see a screen as shown below, you are using classic version.
For assistance with configuring this version, please contact our support team—we’ll provide the most appropriate solution for your setup.
If you see the below screen, you are on the new version.
To configure your elevator with the new version, continue reading this article for detailed instructions.
Setting Up Conventional Elevator Integration in Genea
By default, elevator integration is not enabled for your location. If you wish to use it, please contact Genea Support, and they will assist you in setting up the integration in the portal.
Configuration Steps:
Adding Elevator Groups
Elevator Groups: A building can be segmented into elevator groups based on required configurations. These groups serve as logical entities for most elevator setups, allowing for efficient organization of elevator cabs. This facilitates public flow management at the cab level.
Once the conventional elevator integration is enabled, go to Location View > Elevators menu.
You will see a default elevator group already available. You can either edit this group or create a new one from scratch.
To create a new elevator group:
Click on the +Add button.
Select 'Conventional' as the elevator system.
Provide a suitable name and description.
If the group is intended to control cabs with both front and rear-side landings, toggle ON the "Control Rear and Front Side" option.
Click Save and Close.
Adding Floors to an Elevator Group
Floor: A floor is a specific level or story within a building where an elevator can stop and open its doors. It serves as the designated point of access for passengers. A single physical floor may have front and/or rear openings, depending on the number of doors the elevator is configured to control.
Navigate to the Floors tab.
Click on +Add to create a new floor.
Enter the floor name and an optional description.
Add the floor marking, which represents the floor number and helps with identification.
For example, if your building has basement levels, you might name them Lower Basement and Upper Basement, with floor markings -2 and -1, respectively.Next, select the control sides. If cab control is needed for both the front and rear, choose "Rear and Front."
Next we can define the public floor access.
You may want to define certain floors that should be freely accessed by anyone such as floors comprising of lobby/reception, parking, or cafeterias/restaurants.
In Genea, you can define such floors as Public Floors. To configure any elevator floor as a public floor, toggle the public floor switch , select a schedule during which the floor will be having free access. Elevator floors that are allowed public‐access will not require an access card to dispatch an elevator cabs from the specific group.
Relationship Between Public Floors and Elevator Groups
Let's understand this with an example.
Consider a 13-floor building with 4 elevators: 3 passenger elevators and 1 freight elevator. If your requirement is to provide free access to the 8th floor for passenger elevators, since it has a gym, but not for the freight elevator, you should create two separate elevator groups.
Elevator Group 1: This group will contain the 3 passenger elevators. In this group, mark the 8th floor as a public floor (free access).
Elevator Group 2: This group will contain the freight elevator. Do not mark any floor as a public floor here.
With this configuration, when an authorized user uses one of the passenger elevators (Group 1), they can access the 8th floor freely. However, if the user uses the freight elevator (Group 2), they will need an access card to reach the 8th floor.
Adding Cabs to an Elevator Group
Cabs: Cabs are the cars/compartments inside an elevator where people or goods are carried up and down between floors. They have doors, buttons, and safety features to ensure a safe and smooth ride.
Go to the Cabs tab from the Elevator Group page.
Click +Add, then enter a name and description.
Enter the cab number—this represents the cab's assigned number on a specific floor. For example, if there are four cabs, the first may be ID 1, the second ID 2, and so on.
(Optional) Add any notes you wish to attach to the cab.
Click Save to add the cab.
Attaching a Reader to the Cab
The next step is to connect an in-cab reader. Follow these steps:
Click Attach.
Enter the reader details.
Click Save.
Floor Configuration
After attaching the reader to the cab, the next step is to map the controller's output to the floors the cab will access.
To configure the floor mapping:
Click Edit in the Floor Configuration section.
Select the elevator type.
If tracking is enabled, the system continuously monitors the cab’s real-time position, ensuring precise floor mapping and efficient dispatching.
If tracking is disabled, the system does not actively track the cab’s movement, relying instead on predefined logic for floor access.
Choose the controllers from which outputs and inputs will be used for floor configuration. Click Save.
Defining Floor Access for Elevator Groups
Floor access involves mapping the assigned elevator floors within a group to their designated schedules.
Go to Access > Policies > Floor Access and start adding floor access. To create a new floor access policy, click + Add.
Enter a name and description for the policy.
Select the elevator group.
Choose the floors and define the schedule for when the card should have access to these floors.
Click Save to apply the changes.
Map Elevator Cabs with Floor Access in Access Groups
Go to Access Policies > Access Groups.
Select the access group to which you want to grant elevator cab permissions.
Navigate to the Elevator Access tab.
Select the cab and map the corresponding floor access to it.
Click Save to apply the changes.
Roles and Permissions to Configure Elevators
If you are opting for the new version, you must grant permission to the Elevator Management resource under Custom Roles to configure the elevators.
To do this:
Navigate to Global Overview > Custom Roles.
Edit an existing role or add a new one (refer to this article to learn more about custom roles).
Scroll down to the Elevator Management resource group.
Grant the necessary permissions as required.
Click Save to apply the changes.
If you have any questions about this feature or need assistance with migrating to the new elevator version, please contact acsupport@getgenea.com.