Setting up a credential type for visitors

About the barcode credential type

Assigning a visitor access group

Automatic activation and expiration of visitor credentials

Disabled credential access to visitors

Genea VMS can be integrated with Genea Access Control System to enable screened visitors to enter your premises via a QR code, barcode, or a physical key card and access the door with the provided credential.

More information on configuring a QScan reader can be found here.

Setting up a credential type for visitors

If you wish to assign your visitors with either a QR Code or a barcode credential having rights to door access, then your admins can enable them for the visitors from the settings tab under a specific visitor type. To do so, proceed as follow:

1) Navigate to Visitor Management > Visitor Type in your admin dashboard. Click on the name of the visitor type > Settings.

2) Scroll down to the Credential Access for Visitors section. Select the required credential type you want to assign to visitors. Click Save.


Enabling the option will issue visitors with a credential code at the end of the pre-registration check-in process through which they can access the doors when they arrive at your premises.


About the barcode credential type

If you opt to assign a barcode type credential to the visitors, you will be required to set the format of the barcode as per your reader compatibility. To set up a barcode type:

1. Select the credential type as the barcode. Click Save.

2. Once the barcode type credential is saved, you can navigate to Visitor Management> Settings page to change the set format.


3. By default, the barcode type is set to be "Code 128". To change the set format, go to Visitor Management > Settings. Click edit under barcode format section.

4. Select the required format and click Save.

IMPORTANT NOTE: To enable the card format of either barcode type or QR code type credential, you will require to contact the Genea support team. Once the format is enabled, you are free to use and assign to visitors.



Assigning a visitor access group

Admins can assign a default access group to a specific visitor type. All visitors invited with the specific visitor type will have rights to doors and schedules permitted by the assigned access group.

You can anytime change the default access groups of a particular visitor by navigating to the visitor profile.

Automatic activation and expiration of visitor credentials:

The screened visitors are assigned with a credential at the end of the web check-in process. However, the validity of the credential will be as per the visit duration mentioned while creating an invite by the host.


The credential will remain active from the start time of the visit and will get automatically expired by the system, at the end time of the visit. Hosts/admins need not worry about canceling the active credentials after the visits are over.

Disabled credential access to visitors

If your Genea Visitor Management System is not integrated with Genea Access Control System or if your admins don't want the visitors to permit any door access, then you can choose not to select any credential type empty under Visitor Type > Settings > Credential Access for Visitors. It will mean disabled credentials for visitors and will not assign any credential code to your visitors after the check-in process.

Visitors can pre-register themselves and get screened. At the end of the check-in process, a badge will be issued to the visitor, and on reaching the premise the host or front desk personnel will need to further direct the visitor to the meeting venue.

NOTE: Building portals can only assign QR codes for visitor access. Barcode credential support is not available for the building portal.

If you have any questions about this feature or have any other requests, please reach out to acsupport@getgenea.com.

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